James Johnson

Pittsburgh, PA

ad3bla@r.postjobfree.com

+1-305-***-****

Willing to relocate: Anywhere

Work Experience

Sale Associate / Eccommerce Lead

MRC Global - Charleston, WV

April 2019 to September 2019

• Responded to incoming customer inquiries, developed accounts, and generated quotes using MRC Global database

• Maximized gross margin sales through careful analysis during the quote process

• Identified and acted on opportunities to increase market share by growing sales

• Provided product prices, delivery specifications and payment terms

• Assisted outside sales and/or Service Center management in processing priority transactions;

• Worked to understand customers’ business and determine customers’ requirements and expectations in order to recommend specific products and solutions and make value-added recommendations to increase sales;

• Entered and maintain purchase orders, customer orders, procurement match and trade discounts as needed

• Worked with internal MRC Global departments to set up and maintain accurate customer profiles

• Maintain and approved quality standards

• Established and maintains customer relationships, communicated with customers and co-workers to provide technical information;

• Participated in meetings, and training opportunities to enhance and maintain personal and product knowledge;

• Monitored expected ship dates to ensure timely delivery and expedite as needed;

• Provided prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material) Sr. Business Analyst / Ecommerce

MRC Global - Charleston, WV

January 2013 to March 2019

• Served as the liaison between the business community and the IS organization in order to provide technical solutions to meet user needs

• Analyzed business partner's operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions

• Translation of high level business requirements into functional specifications for the IS organization also managed changes to such specifications

• Negotiated agreements and commitments by facilitating communications between business unit(s) and IS from initial requirements to final implementation

• Educated the IS organization on the direction of the business

• Continuously scheduled milestones to ensure project/program objectives were met in a timely manner Warehouse Associate

MRC Global - Pittsburgh, PA

February 2012 to December 2012

Forensic information Data Processor, Litigation Support Forensics Consulting Solutions LLC - Phoenix, AZ

October 2007 to September 2009

• Performed analysis, searching, culling, loading and processing of highly confidential digital evidence

• Analyzed project issues, effectively communicated those issues with team and/or direct supervisor, providing recommendations for viable solutions

• Prepared and loaded data to host review platforms for native review

• Monitored, tracked and reported all project activity, including time and expenses, on a daily basis utilizing forms and/or intranet data applications

• Assisted in training of new personnel, as well as cross training follow employees

• Performed QA management of overall data process life cycle

• Resolved multiple project and server trouble shooting tasks remotely

• Tier 1 support for clients covering large scooped issues dealing with end- user account management, server productivity, database connectivity & data integrity Education

B.S. in Computer Science Engineering

Johnson C Smith University - Charlotte, NC

August 2000 to May 2005

Skills

• Computer Science

• Pre-sales

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