Jessica Solano

Phoenix, AZ *****

ad3bko@r.postjobfree.com

+1-520-***-****

Highly motivated, highly Skilled and results-driven credit specialist with 9+ years of experience in collections, technical support, and customer service. Bilingual in English and Spanish with a proven track record of providing exceptional support to clients. Proficient in Excel, PowerPoint, Slack CRM, Outlook, express Script, troubleshooting, Microsoft, Teams, and navigating multiple systems. Work Experience

Pre-Enrollment Specialist Seasonal

Willis Towers Watson Via Benefits - Tempe, AZ

July 2023 to November 2023

My goal as a PES was to be a resource for our participants who are preparing to enroll, including verifying/ updating profile information, helping participants navigate our website, and explaining the basics of Medicare coverage.

Home Based Credit Specialist

Target - Tempe, AZ

June 2022 to March 2023

Assisted customers with RedCard debit card inquiries, payments, and collections matters. - Successfully handled inbound calls and maintained compliance with legal requirements. - Developed strong rapport with customers, resulting in de-escalation of difficult situations. Credit Specialist

iQor - Phoenix, AZ

August 2021 to February 2022

Reviewed and approved credit applications for Verizon, maintaining meticulous records. - Analyzed financial documents, such as Tax Returns and Pay Stubs, for loan applications. - Demonstrated precision in a high-volume environment, ensuring accuracy in credit evaluations. Retail Sales Associate

Victoria's Secret - Tucson, AZ

September 2021 to January 2022

Provided excellent customer service, assisting shoppers, and handling cashier duties. - Assisted with inventory management and stock replenishment.

Healthcare Call Center Representative

Alorica/Express Scripts - Tucson, AZ

March 2020 to February 2021

Responded to inbound calls, helping elderly members with prescription needs. - Coordinated prescription refills with doctors and addressed insurance coverage inquiries. - Handled multiple calls efficiently while maintaining a high level of customer satisfaction. Technical Support Representative

CustomerContactChannels - Tucson, AZ

December 2017 to November 2019

Provided technical support through inbound calls, troubleshooting internet connectivity. - Navigated multiple systems to resolve technical issues and de-escalate customer concerns. Collections Specialist

Citibank Financial - Tucson, AZ

February 2018 to November 2018

Communicated with customers to set up suitable payment plans and successfully collected outstanding payments. - Offered payment alternatives to prevent accounts from reaching hard collections status, prioritizing customer satisfaction. - Managed multiple accounts with diverse credit card portfolios. Customer Service Representative

Coworx Staffing - Tucson, AZ

February 2015 to January 2018

Responded to inbound calls for AT&T and DIRECTV, expertly guiding customers through billing inquiries and general customer service needs. - Provided technical support for DIRECTV services and activated SIM cards, ensuring smooth customer experiences. - Verified shipping details for customer phones, demonstrating meticulous attention to detail.

Education

GED

Primavera Online School - Tucson, AZ

May 2016 to December 2017

Skills

• Sales

• RETAIL (2 years)

• Troubleshooting (2 years)

• Troubleshooting

• Call Center (6 years)

• EXCEL (5 years)

• Bilingual

• Warehouse (Less than 1 year)

• CUSTOMER SERVICE (7 years)

• Spanish

• Tech Support (1 year)

• POWERPOINT (4 years)

• Software troubleshooting

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