Hubert Langlotz

Manager Arbys’s

Bluff City, TN *7618

ad3bjn@r.postjobfree.com

+1-423-***-****

Team-oriented and well-organized individual seeking employment in a leadership position to help exceed company objectives and build on company philosophy Authorized to work in the US for any employer

Work Experience

General Manger

Arby's - Kingsport, TN

August 2022 to Present

1. Ensuring our team provides outstanding service and satisfied guests 2. Hire, train & coach the team

3. Utilize Systems to run a great restaurant every shift, every day 4. Implement restaurant controls, especially cash & inventory 5. Set and meet restaurant goals for service, operations and financial results Responsible for

• Operations

• Profit and Loss

• Guest Satisfaction

• Customer Service

• Speed of Service

• Quality Control

• Workplace Safety

Manager

Jersey Mike's Subs - Bristol, TN

May 2021 to June 2022

Responsible for scheduling, food orders, running shifts. Controlling food cost and labor. COMMAND CENTER COORDINATOR

AGERO, INC - Bristol, TN

November 2018 to May 2021

Monitor and manage the customer service experience while working to identify leading indicators to help proactively intervene to prevent or restore a difficult service event. This is achieved by working on escalated ETA issues, insure the highest level of service to customers and service providers, recognize and recommend areas that may need improvement within the service network and the contact center, and contribute to the overall goals of the team by meeting or exceeding operational and quality objectives.

CUSTOMER SERVICE REPRESENTATIVE

AGERO, INC

March 2018 to November 2018

Set up, secure and dispatch emergency road side services empathetically and professionally Address customer service inquiries in a timely and accurate fashion Give accurate and appropriate information to answer questions and resolve complaints Maintain a high-volume workload within a fast-paced environment Assisted an average of 50 clients a day and consistently met performance benchmarks in all areas Defuse stressful customer situations calmly and courteously Worked well within a team and maintained expectations regarding call quality and resolution time CENTER MANAGER

ADVANCE AMERICA

June 2016 to March 2018

Supervised multiple employees, including but not limited to payroll and scheduling Developed rapport with the customer base by handling difficult issues with professionalism Trained new customer service representatives

Addressed negative customer feedback immediately Prepare and submit income tax returns NIGHT MANAGER

RACE TRAC PETROLEUM

July 2012 to May 2016

Supervised multiple associates

Assigned employees to specific duties to best meet the needs of the store Managed nightly operations

Handled cash deposits

Purchased and received inventory

Delivered excellent customer service by greeting and assisting customers ASSISTANT MANAGER

COLOR TYME

January 2009 to June 2012

Investigated and resolved customer inquiries and complaints in an empathetic manner Managed store and multiple employees

Planned daily schedule and deliveries

Prevented store loss using awareness, attention to detail and integrity Organized weekly sales reports for the sales department to track product success GENERAL MANAGER AND MARKET TRAINING MANAGER

TACO BELL

July 2001 to December 2008

Managed staff of associates, team leaders and assistant managers Reported to the district manager regarding all store and staff issues Implemented a well-rounded training program

Managed scheduling, budgeting, purchase orders, inventory and profit and loss analysis ENTREPRENEUR

EASTERN WRECKER SERVICE

July 1996 to July 2001

Negotiated contracts with outside providers to minimize costs to the company and customer Responsible for covering all police accident needs on the highway and rural roads Provided emergency assistance to members, including jump starts, tire change, lockouts, towing and other services in a professional manner

Managed and supervised 6 additional tow truck drivers Education

High school or equivalent in General Studies

Seventy-First High School - Fayetteville, NC

September 1980 to June 1983

Skills

• CUSTOMER SERVICE

• COLLECTION

• EXCELLENT CUSTOMER SERVICE SKILLS

• LEADERSHIP SKILLS

• Tow Truck

• Profit & Loss

• Contract Negotiation

• Tax Experience

• Team Management

• Restaurant experience

• Labor Cost Analysis

• Restaurant management

• Leadership

• Supervising experience

• Profit & loss

• Management

• Team management

• Customer service

• Forecasting

• Shift management

• Quality control

• Interviewing

• Store management

• Employment & labor law

• Guest services

• Restaurant experience

• POS

• Quick service & fast food restaurant

• Budgeting

• Communication skills

• Conflict management

• Time management

• Cash handling

• Sales

• Retail management

• Cash register

• Payroll

• Negotiation

• Driving

• Unity

• Organizational skills

• Financial acumen

• English

• Succession planning

• Kitchen experience

• Microsoft Office

• Computer skills

Certifications and Licenses

ServSafe

November 2022 to November 2027

Driver's License

Additional Information

SKILLS

Management/leadership skills

Communication skills

Collection skills

Excellent customer service skills

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