Customer Service Team Member

SYLVIA HURTADO

West Covina Ca. ***** · 562-***-****

*****.*********@*****.***

Core Competencies

Critical thinking, time management, follow policy and procedure, problem solving, friendly and enthusiastic, leadership and coaching, inventory control, collaborative team member.

SKILLS

Types 40 WPM

QuickBooks

Medical Billing Certification

Microsoft Office, Excel, Word, & Outlook

Attention to Detail

Computer Proficiency

Excellent Customer Service

Bank of America – Brea, CA. August 2020 - present

Credit Assistant Specialist

Outreach to delinquent or high-risk customers to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts

Negotiation of repayment plans on outstanding debt that benefit both the client and lender

Work with customer in a positive and professional manner to establish full balance repayment plans or settlements

Provide consumer credit assistance, including submission of extension requests and other recovery activities

Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines

Demonstrate empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct

Read disclosures verbatim each time they are needed

Meet key performance indicators as outlined by management, achieve capture rate and complaint documentation standards each month

Los Angeles Central Library - Los Angeles, CA October 2018 - June 2020

Administrative Assistant

Maintained utmost discretion when dealing with sensitive topics when dealing with staff.

Conducted hiring process, created HR organization – recruitment, staffing, onboarding, training – for multiple locations.

Trained administrative staff.

Enforced policy and procedures.

Customer service.

Executed team-building projects.

Scheduled and coordinated meeting.

Prepared management reports.

Purchased and maintained office supply inventories, always being careful to adhere to budgeting practices.

Prime Wire Cable Inc. - City Of Industry, CA February 2017 - September 2018

Customer Service Order Entry

Processed all customers and claims

Prepared inventory reconciliations

Processed invoices

Directed communication with Reps for all customers inquirers

Richfield Inc. - Pomona, CA June 2016- August 2018

Payroll Specialist/ Accountant

Managed all employee hourly activities

Processed all new hire and termination paperwork

Processed invoices, receipts, payments, and other transactions

Keller Williams Realty - City of Industry, CA March 2014 - May 2016

Lead Assistant

Communicated with clients on a daily basis

Managed new and expired listing for agent database

Organized and schedule daily task

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