Customer Service Representative
Resume:
Janene Cox
Customer service representative, answering phones, making appointments - Intermountain
Healthcare
Salt Lake City, UT 84107
********@*******.***
To become a member of a team that will allow me to utilize the skills that I have obtained and honed throughout each phase of my life.
Work Experience
Member Services Representative
Health Equity - Draper, UT
July 2015 to August 2019
Answering phone calls from employees, employers and service providers regarding HSA, FSA, HRA, and HIA plans.
Customer service representative, answering phones, making appointments Intermountain Healthcare - Salt Lake City, UT
January 2011 to July 2015
Principal
Financial Group - Murray, UT
March 2003 to December 2010
Processing medical and dental insurance claims, speaking with claimants on the telephone re: claims. Corresponding with service providers both in writing and verbally to correct claims payments. Data entry
United States Postal Service
January 2002 to January 2006
Stay at home mom Jan. 1995-Dec. 2001
Claims Processor
Santa Barbara Medical - Santa Barbara, CA
May 1993 to December 1994
Processing medical insurance claims
Claims Processor
Deseret Mutual Benefit Administrators - Salt Lake City, UT August 1991 to April 1993
Processing medical claims
Claims Processor
Cigna - San Diego, CA
September 1989 to July 1991
Processing medical claims
Claims Processor
New York Life - Phoenix, AZ
January 1987 to September 1989
Claims Processor
The Travelers - Salt Lake City, UT
September 1984 to December 1986
Education
High school
Skills
• 10 Key Data Entry
Additional Information
Qualifications
10 key by touch, type 60 wpm, medical terminology, cpt icd-9 hcpcs coding, medical billing, medical insurance processing, accounts receivable and account payable.
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