CONTACT

Cellular Phone :

919-***-****

Address:

*** ******** ****

Elon, NC 27244

Email:\\

CONTACT

Cellular Phone :

919-***-****

Address:

*** ******** ****

Elon, NC 27244

Email Address:

ad3bge@r.postjobfree.com

EDUCATION EXPERIENCE

DeVry University

April 2023 to April 2024

Associate degree Business Administration

Concentration in Healthcare

GPA: 4.0

Alamance-Burlington Middle College

August 2008 to May 2012

High School Diploma

Early Childhood Development Certificate

SKILLS

Customer Service

Leadership

Branding

Project management

CLIENT COLLECTION SPECIALIST

VANAEYA

BAILEY

OBJECTIVE

Extremely talented, meticulous Client Collection Specialist with experience working in virtual environments, providing exceptional support, and ensuring project completion on time and with extreme discretion. Driven by a passion for excellence and a desire to provide the highest quality service possible. Striving to exceed all customer expectations while maintaining a cheerful outlook with professionalism. Thriving in challenging environments while working within a team setting, helping others achieve success. WORK EXPERIENCE

LabCorp Client Collection Specialist – Accounts Receivable

September 2023 to Current

Monitors and maintains account receivable aging. Assist with accounts receivable process through correspondence and collection calls as directed. Prepares customer invoices; reconciles customer accounts. Retrieves credit reports and assists with review of client credit issues. Maintains accounts receivable file. Performs other related duties as assigned by management.

Continuum Global Solutions Customer Service Specialist – Aetna Medicare D July 2021 to September 2023

Actively listening to understand patients’ concerns. Offer products and features while emphasizing benefits. Establishing the ability to demonstrate excellent skills to provide the best customer service experience for the patient. Provide information about the current prescription plans, products, and/or services. Identify and position the innovative solutions that align with the patient’s needs, while navigating through multiple computer applications with speed and accuracy.

Express – Tanger Outlets Sales Manager – Key Holder February 2020 to July 2021

Providing customers with a great in-store shopping experience and executing opening and closing procedures, including balance registers, preparing deposits, and activating the security system. Assisting the customers with navigation through the store, while applying for assistance. Follow the company policies and procedures to keep the store safe and welcoming for everyone. Deliver on all aspects of the Customer Experience Model. Processing transactions quickly and accurately, ensuring the customer’s experience is positive. Resolving customer–service–related issues and determining a solution or escalation further, if necessary, while driving credit and loyalty reward benefits and encouraging customers to participate.

VDB