Ezequiel Gonzalez

**** **** ***, ******, **. ****0

408-***-****

Objective: To obtain a regular full-time position within an organization that will allow me to utilize and enhance my extensive experience in Customer Service/Administrative Assistant/Warehouse.

Work Experience:

Neptune Systems

Assembler/Tester/Warehouse

11/2020 - 08/2023

●Assemble parts for aquariums, test all products to make sure they work.

●I also worked in the warehouse fulfilling orders, and stacking boxes on pallets.

●I would train new employees and always worked overtime when needed.

●When putting parts together I would solder electrical wiring and other parts to the circuit board.

Bon Appetit

Cashier/Host

06/2018 – 09/2020

●Duties include cashier, cafeteria area maintenance, transition food area, maintaining customer accessible food stocks and managing weekly inventories.

●Certified Food Handler.

●Provide customer service to host company for Bon Appetit

Warehouse Assistant/Shipping and Receiving

Apple Inc. via Insight Global

02/2015 – 04/2018

●Led a team of 3 where we carried out the activities of shipping, receiving, inventory control and delivery

●Fulfill orders, print out shipping labels, dealing with RMA'S, preparing inbound/outbound mail,

●Delivered materials by driving van to clients

●Stacked boxes onto a pallet and wrapped them up

●Conducted inventory

●Prepared reports for our weekly meetings, scan all shipments and enter them into our database and supervise my team.

●Deliver products to our other offices in the Bay area.

Finance Analyst/Call Center Technical Support/Shipping & Receiving

Packet 8 (8x8)

05/2012 – 11/2014

●Billing Department duties included data entry, account management, collection reconciliation and creating spreadsheets.

●Taking inbound/outbound calls, email support, tracking shipments, troubleshooting devices, and training employees.

●Work closely with shipping and receiving, scanning all out/incoming merchandise, RMA's, data entry, filing purchase orders.

Receptionist/ Executive Administrative Assistant /Finance Administrative Assistant

Cisco Systems

06/1999 - 03/2012

●Generating monthly reports, creating spreadsheets, preparing and sending correspondence, customer service, copy, fax, and send out past due invoices.

●Order catering, scheduling appointments, writing and preparing reports, documents, reserve conference rooms, make travel arrangements, and work on admin projects.

●Support two Directors and my Tech team, and train new employees.

●Greeting/registering and creating name tags for guests, answering/routing phone calls, preparing outgoing mail, distributing mail, Data Entry, signing for packages, keeping office/cafeteria supplies stocked, and general office upkeep.

Call Center Technical Support/Shipping and receiving

Verizon Corporation

01/1997 – 03/1999

●Responsible for the management of the Logistics Department to ensure all inbound and outbound shipments are handled efficiently, warehouse is operated efficiently, tracking shipments, creating shipment labels, RMA'S, inventories are accurate and financial records are maintained to meet Company expectations.

●Technical support, event planner, create agenda for our weekly meetings, chat and email support, RMA's, work on special projects with management, taking incoming and outbound calls, distributing product, tour guide for new employees, work on cases in Salesforce on a daily basis, billing, refunds, data entry, account management, and troubleshoot any hardware issues.

Call Center Technical Support

Intel Corporation (Relocated)

03/1995 – 11/1996

●Daily management of Support cases in Salesforce.com

●Tracking order shipments and create RMA tickets

●Assist customer via chat, and e-mail channels, manage incoming and outbound calls

●Assist in billing, invoicing & customer refunds.

Computer Skills: Windows XP - Windows 7, Microsoft Office 2007, Siebel Database, Remedy, Lotus

Notes, PeopleSoft, VeriSign, Salesforce, Internet proficient, type 40 WPM, 10-key & Data Entry.

Language skills: Fluent in both English and Spanish

Education: High School

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