Amber Dickerson

Cell: 520-***-**** • Email: ad3bg7@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/amber-dickerson-ba30332/ Operational leader with a knack for uncovering underlying issues and executing strategic comprehensive solutions. Over 10 years’ experience as a thought leader in building human capital and community operations. Dedicated to quality management of people, operations, and human resources through data analysis and team collaboration. Professional Experience

BALLET ARIZONA, Tempe, Arizona AZ Dec 2022 – Present Human Resources Manager

● Administer the company payroll process including entering/ checking of time cards, payroll changes, payroll distribution using HRIS systems, such as Workday, ADP, Paychex, and Paycom.

● Administer all employee benefit related matters including, medical, dental, paid time off, unemployment, workers’ compensation, 403 (b), etc.

● Partner with the leadership team to understand and execute the organization's human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.

● Provide support and guidance to the HR Assistant, Management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.

● Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.

● Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.

● Creates learning and development programs and initiatives that provide internal development opportunities for employees.

● Oversees employee disciplinary meetings, terminations, and investigations.

● Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance. Maintains minimal company exposure to lawsuits.

● Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.

● Supports the relationship with outsourced accounting partner, including basic banking activities and facilitating information exchange.

TEMPE COMMUNITY ACTION AGENCY, Tempe, Arizona AZ 2022 – Jan 2023 Human Resources Manager

Managing human resources department for five offices.

● Develop updates to human resource policies and procedures in compliance with government and funder regulations.

● Manage recruitment, screening, hiring, onboarding and off boarding including exit surveys. Develop and maintain updated job descriptions.

● Maintain employment and personnel records in compliance with regulations and policies, including completing Forms I-9, verifies I-9 documentation and maintains I-9 files.

● Maintain wage charts, employee listings and similar internal documents.

● Process bimonthly payroll through automated system, reconcile benefits statements. Conduct audits of payroll, benefits or other HR programs and recommend corrective action.

● Serve as liaison to employee benefits provider(s) and coordinate open enrollment activities.

● Assist supervisors with performance corrections and employment relations issues in collaboration with the executive team. Provide conflict resolution and oversee progressive corrective action practices as needed. Assist managers to develop staff training plans.

● Develop and facilitate leadership and business courses for both management team and professional development

● Develop, recommend, and execute creative strategies to foster the organization’s diversity goals. Review current practices and policies, assessing and analyzing the extent to which they support or hinder the organization’s diversity goals.

● Collect and analyze statistical data to evaluate the organization’s population in accordance with diversity standards and goals.

● Provide support to employees in the areas of performance, accommodations, policies, and other HRrelated topics. Amber Dickerson

Cell: 520-***-**** • Email: ad3bg7@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/amber-dickerson-ba30332/

● Coordinate events and activities focused on employee recognition and retention. APTITUDE BEHAVIORAL HEALTH, Tempe, Arizona AZ 2021 - 2022 Operations Manager/Administrative Director

Managing staff of eleven between two offices.

● Human Resources Representation, including recruiting, hiring, and disciplinary action in accordance with Equal Employment Opportunity.

● Approves staff requests related to payroll, paid time off accruals and requests, wage deductions, and wage garnishments.

● Creates reports to CEO weekly: financial audits, pay records, and time off requests.

● Manage data entered in ADP system, including employee entry, benefit deductions, employment start and termination dates, and employment leave.

● Ensures staff and clients have supplies, equipment, resources needed for daily function.

● Manages daily clinical and administrative staff functions to drive client retention and growth.

● Creates opportunities for staff development in clinical acumen, soft skills, de-escalation, relationship building, production, career planning, and training.

● Relationship building clients, internal stakeholders, vendors, and team members through effective Communication

NATIONWIDE MUTUAL INSURANCE COMPANY, Scottsdale, AZ 2012 – 2020 Regional Onboarding Specialist - P&C Sales (Jan 2019 – Nov 2020) Created new leadership role evaluating business processes, uncovering improvement areas, and developing and implementing solutions that align to client goals; Recruiting, training, and guiding junior staff in client management

● Analyzed new agency onboarding process to create comprehensive optimization strategies; presented insights to senior leadership, enabling improved workforce capacity and budget forecasting

● Provided initial and second-tier operations support to 300+ clients Consulting Business Analyst - Process Consulting and Innovation Operations (May 2017 - Dec 2018) Promoted to business analyst to facilitate process improvement and correct inefficiencies for 5 business areas

● Executed Windows 10 migration for 2056 users; effectively and proactively communicated support resources, orchestrated trouble-shooting for incoming issues, reported weekly progress to leadership

● Collaborated with internal stakeholders to ensure strategic alignment and consistent messaging to overcome process weaknesses while balancing multiple project execution Claims Lead Processor - Policy Processing (Oct 2014- May 2017)

● Directed training for incoming associates, building inclusive culture, morale, and strong relationships

● Analyzed post-training readiness and success rate; produced on-demand productivity reports for senior leadership, identifying high potential associates for continued development

● Volunteer Leadership: Liaison Chair, Diversity & Inclusion - co-created 42 events to increase diversity Underwriting Assistant - Policy Processing (Nov 2013 - Oct 2014)

● Headed operational reviews of business processes to ensure alignment with client’s goals, improved quality assurance on identified issues; resolved identified discrepancies

● Gathered and organized critical information for pricing models; assessed exposure, loss, and coverage for various stakeholders; streamlined workflow from clearance through policy issuance and documentation

● Volunteer Leadership: Cluster Lead, National Network of Black Associates - led networking events Claims Processor II - Policy Processing (Jan 2013- Nov 2013)

● Assembled, updated, and maintained certified policy documentation for internal and external clients

● Coordinated inspections communication within OmniView®; issued and renewed policies for clients Senior Processor - Policy Processing (Mar 2012- Jan 2013)

● Assisted in end-user testing of new policy process workflow implementation; communicated process improvement recommendations to leadership before full implementation Education

Master of Science in Business Administration - University of Phoenix, Phoenix, AZ Apr 2020 Bachelor of Science in Business Management - University of Phoenix, Phoenix, AZ Jun 2016 Certifications:

Amber Dickerson

Cell: 520-***-**** • Email: ad3bg7@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/amber-dickerson-ba30332/ Underwriting Essentials - Nationwide Mutual Insurance Dec 2018 FINNESS® (Finance, Insurance, and Reinsurance) - Nationwide Mutual Insurance Dec 2018 Business Technology - Brookline (formerly IIA) College Jun 2016 Technical Proficiencies:

SharePoint I Guidewire I OmniViewMS I Visio (modeling) I Internet Research I Microsoft - Access, Project, Excel, PowerPoint, Word

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