es 843-***-**** * ad3bfy@r.postjobfree.com g Effingham, SC 29541

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to

maintaining professional relationships to increase profitability and drive business results. Proactive Customer Service with

expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques.

Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

EXPERIENCE

@ NEX REP

Customer Service Representative

2021 - Present

@ SELF EMPLOYED-TAXES

Tax Accountant

2018 - Present

@ MARY'S MEDICAL SUPPLY

Healthcare Customer Service Representative

2009 - 2019

EDUCATION

Open and maintain customer accounts by recording account information.

Resolve product or service problems by clarifying the customer's complaint;

determining the cause of the problem; selecting and explaining the best

solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

Follow communication procedures, guidelines, and policies.

Research and maintain tax and financial records for clients.

Prepare, complete, and file tax returns for individuals and companies.

Offer advice and suggestions on reducing costs and improving profits.

Identify any taxes owed or to be received.

Create feasible budgets and strategies to help clients stay within budget

Ensure you comply with regulations by forwarding required information to

federal, state, and local authorities.

Place orders, attend to customers and fax reports.

Responsible for maintaining referral log.

Resolve customer complaints in a fair manner.

Provide exceptional customer support in every phone call.

Become knowledgeable about our company's offerings.

Elevate customer concerns to managers and supervisors as needed.

HIGH SCHOOL DIPLOMA TIMMONSVILLE HIGH SCHOOL, 1981-1985

Medical Assistant Certification Florence Darlington Technical College 1986 - 1987

EXPERTISE

* Customer Service e Professional under pressure e Efficient and Detailed-Oriented

Time Management ¢ Debit/Credit payment processing ¢ Issue and complaint resolution

e Problem-Solving ¢ Computer Skills e Handling difficult calls

* Teamwork e Upbeat and positive personality

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