Customer Service Data Entry

Donna Brown

**** ******* **** ******** *******, CO 80916 719-***-**** *****.*.*********@*****.***

Responsible and dependable Credentialing, Privileging and Licensing Specialist with exceptional organizational skills, professional mannerism, Advance Computer Skills, and the ability to prioritize work in a demanding and fast paced environment.

Summary of Qualifications:

Over 20 years of experience in the medical field and 4 years’ experience in credentialing, licensing, privilege, and data analysis.

Over 25 years of experience in a clerical or customer service setting.

5 years managing experience up to 25 employees in various settings.

Maintain the beliefs in working as a team while upholding excellent business ethics.

Experience in analyzing business needs and finances.

5+ years cash handling, auditing, and collections experience

2 years loss prevention experience

Unique and creative project planning and organizational skills.

Adaptive learner; motivated to quickly resolve challenges with little or no supervision.

Knowledge of multiple computer programs and office machines. Superior typing, accounting and data entry skills.

Excellent problem-solving abilities.

Experience in all aspects of running a business including accounting and organizational skills.

Professional Experience and Achievements:

Office Manager/Administrative Assistant

Experience managing up to 25 employees.

Ability to develop solutions for easy to complex situations in a creative manner.

Exceptional Customer Service and Management skills including over the phone, retail sales and face-to-face customer service.

Analyze business finances and data entry. Proficient in tax preparation.

Competent in the warehouse environment including shipping and receiving, creating new formulas, inventory control and purchasing.

Human resource and benefits experience including hiring, interviewing, and training.

Over 5 years of experience in all aspects of accounting including collections, sales, general and front office cashier, and night auditor.

Comprehension of HIPPA, DOT and loss prevention training and experience.

Able to follow and facilitate verbal directions with accuracy working with little or no supervision and multi-tasking while training incoming staff.

Collector

Excellent phone mannerism and collection etiquette.

Competent in dealing with the public regarding finances.

Childcare Provider/Teacher/Instructional Aide

Capable of keeping track of all events and schedules.

Creative problem solving for complex situations using minimal resources.

Research and develop creative lesson plans and original newsletters and flyers.

Ability to motivate people to learn in a fun environment.

Memberships:

Golden Key International Honour Society – 03/2017 to current

Certifications:

Certification for Tutoring Math and English – 10/1988-10/1996

Classroom Management Training – 03/2011

Proactive Restraining Training – 09/2011

CSAA Level 1 Certification – 05/2013

Work Experience:

Privileging/Application Coordinator, Access TeleCare, Remote, Dallas, TX 2022 - 2023

Credentialing and Regulatory Specialist, Medical Consulting Group, 2022

Transportation Coordinator, Springfield, MO 2021 - 2022

Tax Professional – Level 2, H&R Block, Springfield, MO 2021 - 2021

Customer Service Representative, Sutherland Global Services, Rochester, NY 2020 - 2021

Database and Credentialing Analyst, Mercy Hospital, Springfield, MO 2019-2021

Supervisor-Senior Specialist II, JP Morgan Chase, Springfield, MO 2014-2019

Education:

Ashford University, Master of Business Administration/Human Resource Management 10/15-04/17

University of Phoenix, Master of Education in Special Education 12/09 – 12/14

University of Phoenix, Bachelor of Science in Human Service Management 1/08 – 12/09

Axia College, Associate of Arts in Business Management 6/04 – 12/07

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