Sherry D. Howard

OFFICE MANAGER / BOOKKEEPER

Grand Prairie, TX 75051

214-***-****

ad3bei@r.postjobfree.com

PROFESSIONAL SUMMARY

With over 15 years of expertise in office and building management, as well as bookkeeping, I offer extensive knowledge in accounts payable, accounts receivable, and supervision. My track record of training and supervising staff effectively sets me apart as a valuable addition to any team. In addition, I am a skilled customer service expert with exceptional communication and problem-solving capabilities. I have a proven ability to develop efficient strategies and meet deadlines, which has led to my promotion to positions of greater responsibility and complexity. My strong relationships with personnel, customers, and associates are grounded in integrity, professionalism, and mutual respect.

PROFESSIONAL HIGHLIGHTS

Achieved a 90% collection rate on past-due accounts.

Improved efficiency by developing new work-flow procedures.

Implemented innovative software and system streamlining resulting in an 85% increase in productivity.

BILLING SUPERVISOR POSITION

Bell Mechanical Services - Carrollton, TX (March 2022 – July 2023)

Recruits, interviews, and selects candidates based on their skills, knowledge, and abilities.

Oversees and trains employees who perform billing functions and assists with performance evaluations.

Ensures that all client invoicing and bill payment records are maintained and kept up to date.

Monitors the billing department's accuracy and resolves inconsistencies as necessary.

Provides advice on proper legal parameters for collection practices, ensuring all billing practices comply with company, local, state, and federal regulations.

Presents team members with a prioritized list of clients to invoice.

Drafts and distributes weekly reports of invoicing and billing metrics.

Identifies and assists in locating hard-to-reach clients.

Manages the preparation of statements and bills.

Responds to customer inquiries regarding billing or invoice disputes.

OFFICE MANAGER / BOOKKEEPER POSITIONS

PrintMailPro - Dallas, TX (May 2017 – March 2022)

Analyzed and optimized operations in a thriving bulk print and mail center, including bookkeeping, payroll, and other administrative services.

Maintained bookkeeping databases and spreadsheets, updating information as needed.

Oversaw onboarding of new employees along with setting up benefits and orientation.

Managed accounts payables using accounting software and other programs to process payable invoices.

Processed payroll and sales commissions.

Processed EOM closing and created balance sheet reports.

Executed receivable collections calls regarding late payments from customers.

Coordinated and managed administrative duties which ensured that the office operated efficiently and ran smoothly.

Tracked inventory and purchased and managed office supplies and equipment/machinery orders as needed.

Oversaw building-related maintenance and repairs and established and maintained relationships with new and existing vendors.

Verified purchase orders, prices, terms of payment and other charges by logging invoices, coordinating paperwork, and helping to resolve invoicing issues.

Implemented office procedures and processes.

Organized and planned special events for the office.

Special Recognition:

oSaved 15% - 20% or more on supplies by negotiating special pricing deals with vendors and suppliers.

oResolved more than $80,000 in past due collections that were over 190 days old.

Orkin, LLC, Termite Division - Carrollton, TX (January 2010 to July 2016)

Handled all customer related escalation calls and resolved with a 98% completion rate.

Utilized the Red Carpet system to process new hires and their electronic data.

Assisted with new employee onboarding and enrolled employees in benefits.

Prepared employee packets and maintained employee records.

Processed payroll and sales commissions and entered and verified hours, vacation, and sick time in Kronos.

Page 2—Sherry Howard Resume

Orkin, LLC, Termite Division - Carrollton, TX (January 2010 to July 2016) (CONTD)

Directed and controlled accounts receivable and petty cash and ensured filing systems were maintained and current.

Composed operational reports and processed month-end closing.

Organized orientation and training of new staff members.

Managed office supplies inventory and acquisitions and ordered supplies via the Aruba system.

Performed accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions, including bank reconciliation, posting, and processing payments.

Handled customer inquiries and complaints, processed customer requests, and updated customer records.

Assigned and monitored administrative responsibilities and tasks among office staff.

Liaison with vendors, clients and external customers

Organized and planned special events for the office and managed travel arrangements.

Handled salesman schedules and appointments and evaluated existing procedures.

Prime Pest Management - Dallas, TX (May 2007 to January 2010)

Worked closely with the CEO and sales force to effectively plan and manage day-to-day operations at a pest control company.

Assigned and monitored clerical, administrative responsibilities and task among office staff.

Assisted with onboarding new employees, maintained employee records, enrolled employees in benefits, and prepared employee packets.

Organized orientation and training of new staff members and evaluated and managed staff performance.

Liaised between the company and vendors including vendor selection, quotes, and vendor files.

Performed bookkeeping and clerical tasks utilizing Quickbooks to ensure efficient maintenance and processing of accounts payable transactions, including bank reconciliation, posting, and processing payments.

Directed and controlled accounts receivable collections and petty cash.

Oversaw adherence to office policies and procedures and analyzed and monitored internal processes.

Processed payroll and sales commissions and calculated and maintained internal and external sales commissions log.

Monitored vacation and sick time and processed and distributed payroll checks.

Prepared operational reports and processed month-end closing and its processes.

Handled all customer related escalation calls and resolved with a 98% completion rate.

Fielded customer inquiries and complaints, processed customer requests, and updated customer records.

Maintained filing systems of various company documents including customers, contracts, invoices, policies and reports.

Organized and planned special events for the company and managed office supplies inventory and ordering.

Scheduled travel arrangements, internal and external meetings, and trade shows.

Ensured filing systems were maintained and current and answered incoming calls, greeted visitors, and distributed office mail.

Organized equipment repairs and upgrades and fixed minor computer and system problems.

Created and maintained databases and evaluated existing procedures.

Special Recognition:

oImproved processes by 99% by streamlining accounting systems, upgrading software, and eliminating repetitive processes.

oMaintained 85% collection rate on past due collections by developing processing procedures to ensure efficient workflow.

EDUCATION

Majored in Business Administration at Mountain View College, Dallas, TX

TECHNICAL SKILLS

Operating Systems: UNIX; MS Windows NT, 2000, XP, 10.

Hardware: Ten-key adding machine by touch; Laser Printers; Dot Matrix Printers

Applications: Microsoft Word, Outlook, Excel, PowerPoint and Access; Midnight Print Industry

Software, PestPac, AS400, Kronos, Super Scheduler, Aruba, QuickBooks, PeachTree, ASW Apparel

Software, AIMS Apparel Software, Sidekick, Facebook, Twitter, Instagram, Microsoft Dynamics GP.

Networking: TCP/IP, Novel, Internet, Ethernet, SNA, CICS, ICCF

Additional Expertise: Knowledge of accounting, human resources, and business management principles and procedures

HONORS

Served two years on Advisory Board for Customer Central.

Selected to work on several Pilot Teams, including Microsoft Queue Manager.

Recognized for receiving a 98% Coaching Score and for exceeding Customer Service goals in the following areas: Full Track, Case Creation, Routing, Accuracy, and Customer Satisfaction.

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