PROFESSIONAL SUMMARY

Customer Service Professional with exceptional management abilities

and results-driven approach. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Skilled proficiency in processing payments, resolving customer service issues and smoothly opening and closing stores. Experienced individual providing high-quality administrative support to various departments for over 14 years.

WORK HISTORY

Inventory Associate, 04/2023 - 10/2023

Wis International, Fresno, Ca.

Key Holder, 06/2020 - 07/2023

99 Cent Only Stores LLC, Fresno, Ca.

Manager of Front, 05/2017 - 06/2020

Sprouts Farmers Market, Oakland, Ca.

Sales Associate, 04/2014 - 05/2017

Wig America, Hayward, Ca.

EDUCATION

Diploma, 01/2007

Sunset High School - Hayward, Ca.

Madera, CA 93638

1-559-***-****

ad3bd7@r.postjobfree.com

SKILLS

JALISA LOPEZ

• Quick and proficient counting of product stock and inventory

• Thousands of products and items counted with apparatus

• High accuracy with numbers and mathematics

• Data entry at fast pace while also supporting other/new associates.

• Managed 10-15 employees

• Leader of Operations, delegated duties when necessary

• Kept track of labor and sales

• Observed scrap merchandise and kept to minimum

• Cash deposits as well as prepped cash registers

Handled escalated concerns w/professionalism and excellent communication skills

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Managed schedules for approx. 10-15 front line employees while monitoring their adherence to their schedules

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• Performed cash drops, cash sweeps, and end of shift deposits Observed smoothness of operations in front of store and made changes where necessary

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Handled incoming calls and emails for orders and product knowledge as well as clerical support

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Provide excellent customer service while processing orders for wholesale hair products

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• Navigated 5+applications while on phone, multitasking

• Filed all invoices daily and weekly with high accuracy

• Met sales quotas both weekly and monthly; increased sales by 20%

• Data Entry w/high Accuracy

Problem solver w/accurate prompt

decision making

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Policy Development and

Enforcement

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• Training Initiatives

• Performance Evaluations

• MS Office Proficient

Merchandising w/ high volume

inventory & product knowledge

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Accounts Payable and Accounts

Receivable

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• Payroll

• Vendor relations and consultations

• Performance Goals

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