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Service Operations Managing Director

Location:
Franklin, TN
Posted:
February 02, 2024

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Resume:

Dariusz Szczepura

*** ******* **, ***** ********, TN, USA ad3bcp@r.postjobfree.com

615-***-****

Experienced executive with a global background in sales and service operations. Demonstrated expertise in formulating and executing multichannel product distribution and marketing strategies for both startup and established organizations, with a strong focus on P&L responsibility. Extensive international sales experience within complex organizational structures at top-tier companies. Results-driven leader with an entrepreneurial spirit, adept at driving change and fostering a hands-on, can-do approach. Accomplished in market expansion and strategic positioning, consistently delivering increased sales, enhanced profitability, and operational efficiencies. Proven ability to fuel growth through strategic sales initiatives and cross-functional leadership EXPERIENCE

MEIKO 5/2019 – Present

Leading international manufacturer of industrial washers and disinfectors. President, MEIKO USA, Inc. 7/2022 – Present

La Vergne, TN, USA

Achieved 141% sales target over the first year as the leader of MEIKO's U.S. subsidiary.

Successfully led MEIKO USA to it’s first-ever profitability in 19 years, generating over +$2M in EBIT.

Enhanced internal sales processes, including annual goal setting, leadership strategies, territory management, pipeline oversight, forecasting, and account planning.

Boosted team morale and productivity by implementing team-building activities, individual development plans, training programs, and a new incentive scheme, resulting in a 35% increase in USA production.

Spearheaded market expansion initiatives by introducing MEIKO bedpan washers at hospitals and Personal Protective Equipment (PPE) for firefighters, generating an additional $4M in revenue.

Restructured and doubled the size of the service team (14 engineers), leading to a remarkable 150% increase in service revenue.

Managing Director, MEIKO Europe East 5/2019 – 12/2022 Warsaw, Poland

Led successful turnaround efforts at MEIKO Europe East, achieving a 320% revenue increase within 2.5 years, overcoming challenges posed by the COVID-19 pandemic.

Earned the title of "MEIKO World’s Best Subsidiary" in 2021.

Identified and capitalized on new markets in Latvia, Lithuania, Estonia, and Ukraine, successfully launching MEIKO products in these territories.

Established and managed a network of over 20 B2B partners in new country markets, resulting in MEIKO becoming the leading bedpan supplier in Poland, Latvia, and Estonia.

Provided crucial support to Ukrainian partners during times of conflict and crisis. Managing Director, CoCoTech Poland 1/2009 – 4/2019 Warsaw, Poland

Successfully launched and managed the startup operations of a new subsidiary for a prominent German/Italian food equipment manufacturer and supplier in both Poland and Ukraine.

Cultivated and sustained strong relationships with B2B and B2C distributors and service partners, delivering training, coaching, and assessments to over 50 new partners.

Took charge of product and pricing strategy, with full accountability for P&L and growth:

Generated revenues from zero to $3 million within five years.

Achieved a positive 10% EBIT in just the third year.

Provided comprehensive professional development opportunities for newly recruited personnel through meticulous planning, forecasting, mentoring, leadership, and coaching.

Established a dependable network of 20 high-quality service engineers, resulting in the attainment of the number one position in the market for refurbished RATIONAL equipment. Dariusz Szczepura

RATIONAL

Leading world manufacturer of appliances for industrial kitchens Managing Director, RATIONAL 05/2005 – 12/2008

Warsaw, Poland

Established and led the startup organization, structuring a subsidiary of RATIONAL AG in Poland, quickly capturing over 50% market share within the initial two years.

Achieved a remarkable 260% revenue increase within three years, surpassing $15 million in revenue by 2008.

Managed and oversaw P&L, forecasting, budgeting, and recruitment activities.

Assembled and nurtured an executive team dedicated to fostering a high-performance organizational culture, characterized by exceptional results, rapid decision-making, full accountability, and professional development.

Sourced and orchestrated sustainable, mutually beneficial commercial partnerships.

Successfully identified and launched new sales channels, including internet marketing initiatives.

Earned the prestigious "RATIONAL World's Best Subsidiary" award in 2007 for delivering exceptional results, as assessed through a combination of customer satisfaction, financial performance, and employee metrics. Country Sales Director, MEDILAB 01/2000 – 5/2005

Bialystok, Poland

Orchestrated and managed all business development activities while assuming full P&L accountability for the newly established national Sales Department. This encompassed the recruitment, development, training, and coaching of the national sales team, culminating in remarkable revenue growth from zero to exceeding $4 million in 2005.

Successfully introduced new brands to the Polish market, including SciCan/Canada, DMG/Germany, and Propper/USA.

Skillfully negotiated and secured a government contract worth $1 million for dental products.

Strategically forecasted and planned warehousing capacity to ensure uninterrupted supply for both Polish and neighboring markets.

SANOFI (formerly Hoechst Marion Roussel)

Innovative global healthcare company

Operational Manager/Field Force Manager 03/1998 - 12/1999 SANOFI, Warsaw, Poland

Led the recruitment, training, and coaching efforts for a team of 30 new employees over a two-year period. Responsible for global sales/field force.

Designed and implemented a new organizational structure for the business unit, overseeing 220 sales and marketing professionals, resulting in a remarkable 35% sales growth in just two years.

Played a pivotal role in preparing the company's distribution channels for a merger involving HMR and Rhone Poulenc.

Country Manager at Headquarters/Coach and Trainer 07/1997 - 03/1998 SANOFI, Frankfurt/Main, Germany

Provided direct support at the Frankfurt headquarters, involving planning, forecasting, budgeting, and accounting, to establish and oversee new offices in Russia, Ukraine, Kazakhstan, Moldavia, and Byelorussia. Successfully collected over $2 million in outstanding debts and pending payments from Russia.

Took a leading role in structuring the legal, HR, and logistics infrastructure for the newly established subsidiaries, including the implementation of SAP, forecasting, KPIs, logistics procedures, and company regulations.

Led the recruitment, training, and coaching of over 100 employees, with a primary focus on sales and marketing roles.

Initiated and secured the largest single order of insulins ever in Russia, valued at over $1.5 million. Dariusz Szczepura

Hospital Group Manager/Professional Trainer and Coach 01/1996 – 03/1998 SANOFI, Warsaw, Poland

Recruited and managed a team of 13 medical sales representatives, providing coverage to major hospitals across the country. Achieved the company's best results, generating an additional $3 million in annual revenue.

Exceeded both sales and profit targets for two consecutive years by an impressive margin of over 30%.

Successfully introduced two new products tailored for the hospital market, attaining the number one market share with over 40% dominance in surgery wards and clinics.

Conducted comprehensive sales, presentation, and negotiation skills training for a total of 150 sales force members

District Sales Manager, SANOFI, Bialystok, Poland 01/1995 – 12/1995

Promoted as the inaugural District Manager in Poland within a dynamically expanding company structure.

Effectively led a team of 22 medical sales representatives, resulting in an impressive 350% increase in sales of the primary product.

Consistently exceeded sales targets for ancillary products, surpassing goals by over 100% across all subject areas and regions.

Medical Representative, SANOFI, Bialystok, Poland 10/1993 - 12/1994 ADDITIONAL PROFESSIONAL ACTIVITIES

Project Manager, Rosti Poland (Maersk Group) 01/2005 – 04/2005 Bialystok, Poland

Successfully organized and supervised the relocation of a Philips home appliances factory from the Netherlands to Poland, resulting in the launch of a new business generating over $60 million in revenue.

Managed and led an international project team comprising sales, marketing, engineering, quality control, and logistics staff. Achieved a significant 24% cost reduction by resolving logistics issues. Train the Trainer certificate 1996

Held the role of a licensed Trainer in addition to regular duties, conducting training sessions to enhance sales, presentation, and negotiation skills for team members across various organizations throughout years of professional experience. Notably, this was an extra responsibility undertaken alongside primary duties, with additional training provided to renowned companies such as Pfizer, MSD, J&J, B. Braun, Polfa, Janssen, HP, and others.

Professional Tourist Guide Certificate 1989

EDUCATION

Executive MBA 2000

Medical Doctor at Bialystok Medical University, Poland 1993 LANGUAGES

Polish (native fluency) • Ukrainian (good)

Russian (fluent) • German (good)

Skills and Traits: Team Leadership, Team Building, Coaching, Training, Market Expansion, Start-up, Operations Management, Sales Strategy, P&L, Accounting, Budgeting, Forecasting, Pipeline Management, International Sales and Marketing, Analytical Skills, Financial Management, “Hands-on”, Clients Development, Professional Service, Transparency.



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