SUMMARY

A quick learner that is able to develop rapport with all parties while providing the highest level of professionalism to ensure customer experience. Exceptional communication, multi-tasking and time managing skills.

EDUCATION

Pursuing a degree in Health Information Management Technology

Skills

•Prioritize and multi-task in a fast-paced environment

•Ability to work under pressure and adapt to changing work environments

•Great work ethic, strong verbal and communication skills

•Ability to problem solve and provide solutions

•Ability to work as a team and alone

•Strong computer skills

PROFESSIONAL EXPERIENCE

Cardiovascular Aide

Christ Medical Center – Oak Lawn, Illinois August 2022- October 2023

•Maintain patient film/CD library and adequate levels of supplies in labs

•Collaborate with Procedure/Recovery for assistance in patient disposition

•Proper removal and documentation of femoral/venous sheaths from patients in Epic

•Promote patient safety by reporting issues through appropriate channels as requested in safety initiatives

•Transportation of patients and equipment needed to be sterilized for cardiac procedures

Environmental Services Tech I

Christ Medical Center – Oak Lawn, Illinois September 2021- August 2022

•Collects trash and waste from all areas of the hospital, also collecting soiled and clean linen to distribute

•Disinfect assigned areas by cleaning high touch areas with the appropriate cleaning solutions

•Providing a safe environment that meets the needs to stay operational

•Demonstrating commitment to satisfying customer/patient needs in assigned areas

Customer Service Representative

Circle K – Peotone, Illinois September 2020- May 2021

•Checking out customers while also building store sales and maximizing profits

•Providing customer service duties that leads to developing customer relations

•Communicating with customers to help resolve issues for a better customer experience

•Performing shift duties in a fast-paced environment while having fun

Customer Service Specialist

Best Buy – Bolingbrook, Illinois November 2018- March 2020

•Fast learner of operation programs

•Cross-trained and provided assistance to other customer service representatives when needed

•Used attention to detail, awareness and integrity to prevent store losses

•Trained new employees quarterly

•Handled and counted money to make sure store totals and deposit were accounted for

•Maintained professional communication with customers while using company resources and tools

Escrow Closer

Chicago Title, Lombard, Illinois November 2017- October 2018

•Prepped files to ensure integrity and accuracy of loan packages and closing disclosures

•Proficient with Anti-Predatory Lending Database Program and Mytax.Illinois.gov

•Collaborated with lenders on conditions for funding approval

•Examine titles to ensure no judgment/lien clearances are necessary

Administrative Support

•Assist Lenders and Attorneys with title documentation

•Provided updates on title documentation when needed

•Complete Closing Protection Letters

Pet Care Specialist

PetSmart, Wheaton, Illinois September 2016- November 2017

•Assisting Customers with animals and solutions for their pets

•Educating and helped customer with products around the store as well as animals

•Helped with cashiering duties and answered phone calls

•Cared for animals

Compliance, Post-Closing Processor TCF National Bank – Burr Ridge, Illinois July 2013- November 2015

•Confirm accuracy of data entry for all HMDA reportable applications

•Audit the file for any missing or incomplete disclosures. Audit error improved by 60%

•Make sure appropriate documents are uploaded to Web Director for sale of loan(s)

•Loan Opener

•Inputting initial data required to open mortgage loan applications as well as initiating the necessary steps to begin the application process

•Sending out necessary Disclosures/State specifics needed per state and policy requirements.

•Confirm all information in loan file is accurate and compliant with policy and assign processor to the loan

•Called loan officers/processors to get required documentation needed to complete loan processing

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