Lisa LaRosee

** *** ***

Holbrook, Ma. *****

Tel: 339-***-****

Email: ad3bbo@r.postjobfree.com

Work Experience

****/** – 2016/12 Andy Frain Security East Boston, Ma Security officer

. Relief officer for three different locations at Logan airport

. Patrolled the rental agency parking garages

. Ensured customer satisfaction checking VIN #s of rentals’ including licenses 2016/08 – 2016/12 Amazon Stoughton, Ma

Warehouse associate

. Received and added product in a professional capacity

. Guaranteed the customer would receive product on time

. Helped train new employees

2013/08 - 2013/11: Blue Bonnet Northampton, Ma.

Customer service

• Helped manage a great restaurant, while maintaining proper food safety.

• Helped develop new techniques for more efficient customer service.

• Banquet service for a great deal of parties, while maintaining co. policies. 2010/02 -2013/07 Lowes Amherst, Ma.

RTM clerk

• Obtaining credit from many vendors on returned merchandise.

• Implemented a recycling program throughout the area.

• Opened a brand new location, while maintaining shrinkage control. 2009/04-2009/10 Dollar Tree Chicopee, Ma.

Receiving associate

• Ensured all safety and OSHA regulations were followed.

• Received and maintained all paperwork was efficiently archived.

• Helped train new employees, and maintained customer service integrity. 2009/03-2008/11 Kavanagh Furniture Co. Springfield, Ma. Office Administration

• Payroll, scheduling, sales, accounting, advertising, and marketing.

• Data processing, delivery scheduling with delivery guys, along with ensuring

• All furniture pieces were in good shape. Quality control, along with inventory control. 2008/09-2008/11 Allied Barton King of Prussia, Pa. Security Officer

• Worked the Tower square in Springfield, ensuring all equipment was up to par.

• All perimeters and interiors were monitored and patrolled, while maintaining records. 2006/08-2008/10 American International College Springfield, Ma. Campus Police

. Ensured the safety of all students and personnel on all campus properties

. Maintained: all proper log records, and calibrated all equipment.

. Monitored: all functions, including: local community events.

. Completed: an academy for police officers, run by the western Mass Police Chiefs

. Continued: to attend all neighborhood watch meetings. 2006/03-2007/06 S&S Cleaning services Chicopee, Ma. Cleaner

• Cleaned businesses, and private homes.

• Maintained professional courtesy with all clients, while maintaining the safety.

• Customer service guaranteed, along with any extra jobs, the clients might have asked for. 2006/06- 2006/08 S&J Cleaning Services Danvers, Ma. Contract cleaner

• Contracted to clean the Springfield school systems, worked in 5 different schools, and approached the owner on the environmental cleaning materials needed to ensure the proper environment for the children. Helped implement the green solutions in the school systems with cleaner ingredients.

• Non-toxic maintenance in the school system was established. 2006/10-2006/12 UPS

Drivers helper Pittsfield, Ma.

• Responsible for all deliveries in the Berkshires, tracking and maintaining, all information

• During their peak delivery season

• Responsible for loading and unloading, while controlling all policies, and procedures of the

• Company.

• Customer service with all business and customers maintained. 2005/05-2006/01 and 2005/03-2005/05

The Eagle newspaper and Acme Recycling co.: Labor Ready Springfield and Pittsfield, Ma.

• The newspaper, I did whatever was asked, sometimes stuffing and newspapers or filing of

• Dates through chronological order.

• The recycling company is where I learned a great deal about recycling, and the importance

• Of all Natural resource

2004/11-2005/03 O’Connell’s Oil Co. Pittsfield, Ma. Assistant manager

• Assisted the manager, with ordering and scheduling vendors and employees.

• Stocked shelves and ran the deli counter for a great deal of the time. Customer service and all company policies were followed.

• Trained all new employees and mentored their progress. 2003/10-2004/04 Pride Springfield, Ma.

Manager

• Managed two to three people in a small convenience store.

• Checked fuel pump totals, daily along with maintaining and all proper accounting procedures for shrinkage control.

• Scheduled employees, made deposits, hired new, along with training of new employees. Met with many managers of many sites, on a monthly basis, too discuss more efficient operational procedures.

2003/09-2002/07 Transportation Security Administration Boston, Ma. Airport Screener

• In charge of screening passengers, along with proper identification checks. Maintained all calibration and equipment logs, and reports.

• Continued too test, and train new employees, on all aspects of public and airport safety.

•

EDUCATION:

2009-2011 University of Phoenix Phoenix, Arizona

M.S., In Operational Management

1986-1983 Northeastern University Boston, Ma.

Bachelor degree: in Criminal Justice

1981-1986 Springfield Tech. Comm. College Springfield, Ma. Associates in Criminal Justice

Computer Skills

• Word, PowerPoint, Excel, PeopleSoft, Apple, Mackintosh, QuickBooks.

• Social networking, some developer tools, Google, Microsoft, spreadsheets.

• Cloud storage, along with private VPNs. Virus protections, etc.

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