John Smith

Indianapolis, IN ***** +1-317-***-****

ad3bbl@r.postjobfree.com

PROFESSIONAL

SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

SKILLS

• Management

• Loss prevention

• Human resources

• Customer service

• Appointment Scheduling

• Complaint Resolution

• Paperwork Processing

• Account Updating

• Consultative Sales

• Report Generation

• Scheduling

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 05/2020 to 05/2022 Dollar Tree Muncie, IN

• Asst customer's deposits, Stock shelves, Audit counts, Plano grams, Resets

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants.

WAREHOUSE WORKER 07/2019 to 05/2021

DIY GROUP Muncie, IN

• Pick orders, Pack and ship, Audit counts, production

• Loaded, unloaded, and moved material to and from storage and production areas.

• Checked packages and merchandise for damage and notified vendors.

• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

CLINICAL AIDE 10/2018 to 07/2019

Pennsylvania Adult and Teen Challenge Pennsylvania

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Obtained client medical history, medication information, symptoms, and allergies.

• Documented vital signs and health history for patients in clinic and hospital environments.

• Performed medical records management, including filing, organizing and scanning documents.

• Completed clinical procedures and gathered patient data for interpretation by physician.

• Collaborated with medical and administrative personnel to maintain patient- focused, engaging and compassionate environment.

DINING ROOM MANAGER 06/2001 to 09/2016

Front street diner

• Managed Payroll

• Oversaw daily operations

• Implemented training program for front of house staff to maintain high standards of customer service.

• Motivated staff to perform at peak efficiency and quality.

• Managed staff schedules and maintained adequate coverage for all shifts.

• Greeted guests, sat at tables and brought orders to assist front of house staff.

• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

• Verified prepared food met standards for quality and quantity before serving to customers.

REGIONAL DISTRICT MANAGER 05/1992 to 08/2001

Ames Department Store

• Met deadlines by proactively managing individual and team tasks and streamlining processes.

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Supervised numerous locations to enforce high-quality standards of operation.

• Built positive and productive relationships with store and field leadership.

• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

• Modeled best practices for sales and customer service.

• Generated financial and operational reports to assist management with business strategy.

• Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.

• Optimized in-store merchandising and monitored inventory availability to increase sales.

• Optimized team performance with newly implemented sales and merchandising procedures.

• Built relationships with customers and community to establish long-term business growth.

ASST. MANAGER 02/1988 to 05/1993

Texaco food Mart

• Food Preparation

• Created employee schedules to align coverage with forecasted demands.

• Reviewed sales and gross profit report to assess company efficiency.

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

• Helped with planning schedules and delegating assignments to meet coverage and service demands.

EDUCATION

High school diploma 07/1985

. Big Spring High School, Newville, PA

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