JENNA BARLOW, CPhT.

Phone: 724-***-**** Email: ad3b9x@r.postjobfree.com

CERTIFIED PHARMACY TECHNICIAN

Passionate, dedicated, and self-motivated and energetic professional with a strong background as a Certified Pharmacy Technician. Possess 13 years of experience working in fast-paced environments and facilitating positive relationships with a wide range of patients, physicians, healthcare service staff, and other members of the medical community. Consistently commended for attention to detail, organization, efficiency, priority management, and communication skills. Computer savvy and familiar with many modern systems and software applications. I pursued every field of pharmacy to obtain a tremendous amount of knowledge so that I could help in any situation. I love pharmacy and want to continue helping. I am skilled in hospital, retail, long term care, mail order, compounding, specialty, oncology and insurance pharmacy duties and responsibilities. Background of data entry, reporting adverse events, administering medication under pharmacist supervision, inventory control, ordering and supervising, narcotic compounding, IV admixtures, aseptic technique, medical and pharmacy benefits, coding and billing, Medicare and Medicaid, prior authorizations, appeals and grievances, inbound and outbound calling to patients and medical professionals, chemotherapy preparation and administration using USP 797 and USP 800 standards and guidelines, patient safety and pharmacovigilance.

Skills

•Inventory Management • Aseptic Technique

•Training & Leadership • Customer Relations

•Pharmacology • Quality Assurance

•Data Entry • Pharmacy & Medical Benefit Coding & Billing

•Order Processing • HIPAA

•Planning & Scheduling • Medical Terminology

•Insurance Verification • Pharmaceutical Abbreviations

•Medication Administration • Pharmaceutical Storage Awareness

•Policies & Procedures • Microsoft Software

•EPIC • Rx30

•Parata Max

•Omnicell

•Framework

•Dosis

•Packaging

•Oracle • Pharmacovigilance

•Prior Authorizations • Adaptability

•Compounding & Dispensing • Automated Dispensing Machines

•Regulatory & Safety Guidelines • USP 797 & USP 800 Rules & Regulations

•IV / Chemotherapy Admixtures • Hazardous Material Procedures

•Teamwork

•Sterile and Non-Sterile Admixtures

Education & Qualifications

Pharmacy Technician Certification Board (National) 2009

License # 600************

Community College of Beaver County 2008

Associates Degree in Liberal Arts/Social Sciences

Work Experience

UPMC RxPartners

October 2022—September 2023

Certified PharmacyTechnician, Associate

Consistently has the ability to work in the Sterile Product area preparing cytotoxic and hazardous drugs (e.g. chemotherapy) using proper aseptic technique.

Procure and maintain adequate inventory levels on daily basis in applicable areas such pharmacy medication stock rooms, automated medication carousels, and automated dispensing machines.

Retrieve medications that have been discontinued and return (and credits if necessary) them to the appropriate pharmacy area.

Participate in the distribution of medication including medication cassettes, emergency medication carts and the delivery of controlled substances per department policy and state and federal requirements

Assist in filling medication orders through correct labeling, counting and stocking practices. Initial and date products as required.

Medication Packaging for numerous Hospice, home health and skilled living facilities.

Maintain and update automated med stations, unit and department stock, emergency boxes, and crash carts.

Demonstrate a high level of accuracy and skill in maintaining controlled substance records and the distribution process for controlled substances.

ConnectiveRx

August 2021 – March 2022

Benefit Verification Specialist

Verify insurance coverage for potential new patients and re-verify insurance coverage for existing patients to process patient prescription needs successfully and demonstrate excellent customer service to patients, healthcare professionals and insurance carriers.

Collect the appropriate information needed to ensure insurance coverage for patient medication orders and document in computer systems.

Process patient prescription needs successfully, reduce exposure to adverse events.

Contact insurance carriers to resolve insurance coverage issues.

Interface with other departments in a collaborative effort to identify solutions which will promote customer satisfaction.

Respond to messages and support tickets within designated timeframe.

Maintain or exceed designate quality production standards.

Communicate with other departments to resolve issues.

Communicate with providers, sales agents and account managers as necessary to problem solve.

Recommend innovative solutions to existing issues.

Obtain accurate demographic, insurance and financial information from healthcare professionals and patients to complete enrollment applications for new patients.

Communicating medical information to customers, patients, team members via thorough understanding of products and service lines offered.

Maintain a timely turnaround for insurance verifications.

Allegheny County Jail

March 2021—August 2021

Certified Pharmacy Technician

•Inputs medication and ancillary orders via computer or other means into patients' medical records.

•Fills and packages medications under appropriate supervision and direction.

•Delivers medication orders to locations/pods within the facility.

•Interact with inmates

•Conducts/ assists in inventorying of all pharmaceuticals to ensure that none are outdated and that an adequate supply is available based on patient needs.

•Contacts various divisions within the Jail to clarify medication orders under direct supervision.

•Utilizes technology to obtain and/or provide information, and compiles data for narrative and statistical reports and surveys.

•Answers questions and inquiries from direct care staff on status of medication orders.

•Conducts routine checks of equipment and supplies to include refrigerators, medication carts and rooms for expired medications and cleanliness; checks emergency boxes for proper replacement medications; removes expired medication, replenishes stock and ensures proper labeling.

•Accounts for the return and proper destruction of discontinued or out of date medications.

•Employs necessary safeguards and diligence in dispensing and disposing of controlled medications.

•Accounts for the receipt of all medication shipments and billing for medical equipment from suppliers.

Allegheny Health Network

March 2019 – September 2020

Certified Oncology Pharmacy Coordinator

•Prepares compounded sterile products using aseptic technique.

•Assists in the setup of the compounding room, equipment, and supplies for preparation of compounded sterile solutions, using aseptic technique.

•Performs sanitation and maintenance of the clean room areas and infusion equipment daily complying with USP 797 and USP 800 standards. Using approved PPE.

•Performs general cleaning and maintenance duties as directed.

•Ensures that all pharmacy surfaces, flow hoods and clean rooms are in compliance with the department of health, the joint Commission, and State Board of Pharmacy regulations

•Prepares records and monitors results for pharmaceutical quality assurance testing.

•Provides distributive pharmacy services, assistance and support for the registered pharmacist.

•Processes medication orders including computer order entry, medication preparation and assembles all items prior to pharmacist final check.

•Maintains pharmacy inventory and supplies according to established policies and procedures, including inspection of assigned areas and use of pharmacy computer systems. Mckesson, Oracle, HMPG, Henry Schein, Braun and other medical suppliers.

•Provides patient service by taking patient’s prescriptions and documenting all required information, handles all patient interactions in a courteous and efficient manner, and releases medications required by policy/procedure.

•Compounds, stocks, repackages and batches from bulk medications.

•Accurately perform pharmaceutical calculations.

•Compound chemotherapy solution utilizing departmental guidelines for the preparation, distribution and disposal of cytotoxic agents.

•Prepares routine patient orders for IV pharmaceuticals including compounding, preparation and labeling of any IV admixture including antibiotics, solutions, irrigations, narcotics, parenteral nutrition and chemotherapy.

•Participates and leads performance improvement and regulatory compliance efforts. Provides input into the development of policies and procedures.

Express Scripts Inc.

March 2018 – February 2019

Senior Certified Pharmacy Technician

•Prepare and review claims to ensure billing accuracy.

•Entered new patient profiles and prescriptions into medication input software system.

•Communicated directly with doctors’ offices via telephone, fax and email.

•Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.

•Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.

•Pursue collection activities to obtain reimbursement from payers and patients

•Contact payers and patients with outstanding balances.

•Escalate delinquent or flagged claims to Senior billing and reimbursement specialists for appropriate action.

•Prior-authorization approval or denial determination.

United Health Group

April 2016 - March 2018

Senior Certified Pharmacy Technician

•Enter prescriptions, verify information, oversee prior authorizations and review and approve or deny requests.

•Communicate with clinical pharmacists for final determination.

•Process pharmaceuticals from intake to order completion and meet productivity goals and objectives.

•Work collaboratively with team members and communicate effectively with a wide range of patients.

•Identify and resolve discrepancies, support quality control initiatives, and help streamline processes.

•Respond to inquiries and adhere to various company policies and regulatory standards and guidelines

•Assist with billing issues to the pharmacy.

•Process prescriptions with override codes, after determining the medication qualified for refill.

•Acquire and provide medication quotes and data for members and include alternatives.

PREVIOUS WORK EXPERIENCE

Omnicare Inc/LTC/Specialty Pharmacy

December 2015 - March 2016

Certified Pharmacy Technician

Express Med Pharmacy Services

June 2015 - December 2015

Certified Pharmacy Technician

Med-Fast Pharmacy

March 2009 - January 2012, October 2014 - June 2015

Certified Pharmacy Technician

UPMC Shadyside Hospital

January 2012- October 2014

Certified Pharmacy Technician

The Ultimate Pastry Shop

August 2006 - March 2009

Assistant Manager

Contact this candidate