Kirsten Johnson-Jeffrey

Home: 757-***-**** ad3b9o@r.postjobfree.com

Professional Summary

Seasoned, Accomplished, and Energetic Property Manager, with over 21 years history of achievement in Property Management/ Customer Service. Motivated leader, with strong organizational and prioritization abilities. Experienced and trained to survive in a fast paced environment. Proven track record of achieving excellent results with Owner managements, Leasing, fast rental turn overs, maintenance repairs, customer conflict resolution.

Skills

• Time Management • Critical Thinking

• Leasing • Property Management

• Portfolio management • Accounts receivable, payable

• Judgment and decision making • Social Perceptiveness

• Complex Problem Solving • Contracts

• Proposals • Marketing

• Office Management • Quality Control Analysis

Experience

07/2022– Present Property Manager

HomeServices Property Management

• Cultivates partnerships with local Long & Foster Sales offices by marketing and maintaining property management services. Communicate with agents concerning rental listings and applications in process.

• Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening including owner consultation.

• Conduct, coordinate and review necessary property surveys/inspections to include renewals and maintenance oversight.

• Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed.

• Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.

• Communicates with owners regarding vacancies, leasing activity, applications, new tenants, lease renewals and property legal matters such as HOA, condo or formal complaints in.

• Stays informed on maintenance, inspections, account and other items that involve property.

06/2020 – 07/2022 Property Manager

The Real Estate Group – Chesapeake, VA

• Employee’s primary duties as Residential Property Manager are initiating property management accounts and leasing properties.

• As Residential Property Manager, Employee is required to initiate new property management accounts; solicit property owners to contract with Employer for property management services; manage the property portfolio assigned to the Employee.

• Advertise, and show properties for rent; prepare "for Rent" MLS listings; identify prospective tenants and process rental applications; prepare and execute lease and property management agreements.

• conduct and document periodic property evaluations.

• Oversee contractors and property maintenance providers; maintain detailed records of all transactions.

• File proper written notices with owners and tenants; initiate legal proceedings. Coordinate and attend evictions.

• Conduct and document move-in, move-out inspections, document findings.

• Be available for routine and emergency calls and other communication during evening hours and on weekends.

• Employee shall also perform such other duties as are customarily performed by residential property managers and such other duties as Employer may assign from time to time.

• Employee is required to work with minimal supervision and to exercise a high level of initiative, discretion, and independent judgment in carrying out his/her duties.

07/2018 to 10/2020 Property Manager

Howard Hanna Real Estate Services - Virginia Beach, VA

• Maintained property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises.

• Establishing rental rates by surveying local rental current market rents; calculating overhead costs, depreciation, taxes, and profit goals.

• Attracting tenants by advertising vacancies; obtaining referrals from current tenants, explaining advantages of location and services; showing units.

• Established contracts with tenants by negotiating leases, collecting security deposit. Accomplishing financial objectives by collecting rents, paying bills, forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

• Maintaining property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant and occupied units and completing repairs; planning renovations; contracting with landscaping and maintenance services.

• Maintaining building systems by contracting for maintenance services; supervising repairs.

• Securing property by security patrol service; installing and maintaining security devices; establishing and enforcing precautionary policies and procedures; responding to emergencies. Enforcing occupancy policies and procedures by confronting violators.

• Preparing reports by collecting, analyzing, and summarizing data and trends. Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organization goals, by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

08/2012 to 7/2018 Property Manager

ROSE &WOMBLE REALTY COMPANY

• My experience as a Rose & Womble Property Manager is as follows: Solicit Owners for New Management properties. Closed management deals.

• Sold Owners on our process and company standards.

• Proven industry experience in managing communities in diverse markets and, with a variety of physical, financial, or market challenges.

• Budgeted cash flow, read, analyzed and interpreted financial statements and spreadsheets.

• Excellent verbal, written, and interpersonal communication skills.

• Customer Service oriented, and expert interaction with diverse people.

• Experienced and knowledgeable, fluency with property management operational systems and other computer software applications.

• Distance management, delegation, and multi-site skills.

• Extensive problem solving and resolution.

• Show properties to prospective Tenants.

• Review prospective Tenant Applications and make a final decision as to whether or not they qualify.

• Conduct preliminary, annual, and move out inspections of all properties.

• Prepare Lease documents.

• Prepare marketing REIN Input forms.

• Send out all correspondence to Owners and Tenants.

• Issue maintenance work orders, view repairs, maintain a good working relationship with all Vendors and Contractors, keeping Owners informed.

• Oversee the preparation and maintenance of all accounting and operations records, including resident compliance files, cash receipt journals, and other related reports and documentation Work with the Maintenance Departments to ensure prompt, complete, and courteous service and repairs for residents and Owners.

01/2011 to 07/2012 Property Manager

PYLE REALTY, INC

• Managed over 125 properties + Seasonal Rentals.

• The Property manager duties include answering and responding to all emails within 24 hours, answering all phone calls, returning voicemail messages, responding to all rental inquiries via internet, phone, and Appfolio.

• Composed advertisements for all rental properties, upload ads into MLS, Appfolio, Craigslist, and HomeAway.

• Composed all work order requests, send them to the proper Vendors, followed up on the work orders, checked the work to make sure it was done properly, take photos if needed, document all information, and notify property Owners.

• Conducted routine inspections of properties.

• Conducted move-in and move-out inspections.

• Entered and approve all vendor bills to be paid.

• Scheduled and showed all rental properties to prospective clients.

• Reviewed and completed all credit, background, rental history, and income verification on each prospective Tenant.

• Reviewed applications and determined whether or not they are to be accepted.

• Drew up all Lease and Addendum paperwork.

• Processed all deposit refunds.

• Contacted new property Owner prospects, drew up Management Agreements and necessary paperwork. Procured new Tenants and properties.

• Sent out 5 day pay quit letters, contact Owners to inform tenants of any late rents.

• Filed all necessary paperwork at the Courthouse, (UDI, WRIT...)

• Attend all court proceedings as the Pyle Realty representative.

• Advertised, and procured all Seasonal rental Tenants, processed all rent checks received, Addressed and resolved, conflicts or concerns daily.

• Established excellent rapport with Owners, Tenants, Agents, Vendors, and all new prospects.

• I am proud to have brought in over 30 new properties in 1 year.

• Excellent Customer Service experience has helped me to understand the importance of listening and understanding what customers have to say and doing what I can to keep them positively satisfied. 09/2007 to 07/2009 Administrative Assistant

BMT USA, Inc

• Oversaw and coordinated the customer service, accounts payable/receivable, data entry.

• Received, reviewed, sorted and delivered incoming mail.

• Reviewed contracts for completeness, and errors.

• Generated, typed and composed correspondence.

• Acquired and distributed office supplies.

01/1998 to 07/2007 Telephone Claims Representative/ Liability, Medical Adjuster GEICO DIRECT

Telephone Claims Representative

• I provided excellent customer service in a timely manner.

• Areas of responsibility included, outstanding multi-tasking abilities, handling an average of 2 to 10 claims daily, and a pending of up to 175 files.

• My productivity monthly rating was 4.5 out of 5.

• Claims process included, detailed investigating of coverage, accident information, and injuries.

• Making claims liability and medical liability decisions, fraudulent claim filing, and resolving liability and bodily injury claims.

• Daily activities included taking initial loss reports, making first contacts with all parties involved, and sending underwriting referrals, sending suspicious fraudulent claim information to the Special Investigative Unit, and drafting coverage correspondence.

• Review and address incoming and outgoing mail, order police reports, contacted other insurance carriers, and medical providers, reviewed medical bills, notes, ICD-9 and CPT codes, and correspondence.

• I issued auto damage and medical bill payments, update diary, and worked files to closure at a 95% to 100% monthly

closure ratio.

Customer Service Representative/Liability Adjuster

• Assisted insured's by taking loss reports and handling claims until resolution, while maintaining excellent customer service skills.

• Duties included providing information to customers, taking recorded interviews from all parties involved, making liability decisions and issuing payments while meeting daily time in process goals. Rental Service Specialist/Lead

• Single handedly started unit from scratch.

• Implemented procedures and designed instructional handbook.

• Hired and oversaw 12 employees.

• Monitored calls, reviewed work, and established goals for the unit.

• Delegated daily tasks.

• Coached and answered claims questions pertaining to rental authorizations.

• Contacted body shops on a daily basis to verify that repairs were in line with auto damage estimates.

• I handled complaint calls to resolution and resolved all rental questions or issues.

• Resolved all conflicts.

Additional Information

• Property Manager of the Month

• Certifications/Licenses

, Virginia Real Estate Sales Agent License

• HRRA Member

• Proficient in Microsoft Word, Excel, Drop Box, Promus, Appfolio, Propertyware, Buildium

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