Maria Helena de Oliveira

Miami Beach FL

954-***-****.

ad3b8e@r.postjobfree.com

Customer Service /Technical Service/ Auditor/ Collector

Solid experience in a wide range of Sales, Customer Services,.

Detail-oriented professional, with experience in Finance. Ability to prioritize and remain focused on the essence of an issue and excellent customer support services. Experience managing process improvement projects. Ability to handle complex problems and projects;

Speaks English, and Portuguese

Computers, Languages, billing, Accounting & Finance and International Affairs English,Portuguese and Spanish, capable of reading, writing, and speaking them fluently

PROFESSIONAL EXPERIENCE

2021 to present – Altus Receivables Management

International Recovery Representative in 1st and 3rd parties

• Collect delinquent receivables for assigned accounts, as well as maintain a positive customer relationship

• Reconcile debts through various methods of payment, negotiated and/or compromised settlements

• Acknowledge customer issues/situations, and notify appropriate parties involved, following disputes to a satisfactory resolution

• Analyze credit relationships through credit bureau databases

• Ensure all employees are kept current on each account, including customer information and payment histories through concise notes/updates

• Establish and maintain credit files based on credit history gathered to support payment decisions

• Verify payment terms, funding sources, and maintain proper documentation on all accounts placed

• Respond to customer's calls relevant to billing disputes, requests for refunds, and tax exemptions, while continuing to resolve the account

• Understand and comply with the FDCPA

2017 to April 2020 - VISA INC. Miami - FL

Bilingual Customer Service Representative

- Handling emergency services request for Card Holder traveling overseas, answering general questions and explaining multiple program features where appropriate,

transferring the customers to the issuing bank to obtain specific account informations and providing services to Digital Department (Visa Checkout Support and Verify by Visa ) and Benefits Support.

Supporting more than 3000 Institutions Financial around the world

2016—2017 Uber and Lyft

Driver

2012 -2016 -D&S,LTD

International Recovery Representative in 1st and 3rd parties

• Collect delinquent receivables for assigned accounts, as well as maintain a positive customer relationship

• Reconcile debts through various methods of payment, negotiated and/or compromised settlements

• Acknowledge customer issues/situations, and notify appropriate parties involved, following disputes to a satisfactory resolution

• Analyze credit relationships through credit bureau databases

• Ensure all employees are kept current on each account, including customer information and payment histories through concise notes/updates

• Establish and maintain credit files based on credit history gathered to support payment decisions

• Verify payment terms, funding sources, and maintain proper documentation on all accounts placed

• Respond to customer's calls relevant to billing disputes, requests for refunds, and tax exemptions, while continuing to resolve the account

• Understand and comply with the FDCPA

2009-2012 Garelli Wong - Jackson Wabash Chicago,IL

Auditor

Provision of audit for the business company and also for other customers.

Solving issues on system of the company. Knowledge with company Systems.

Responsibilities also included formulating policies, managing daily operations.

Communicated with Chief Financial Officer

2007- 2009 FedEx Express Credit and Collections - Miami, FL

Collector (Vendor)

Customer Service; Provide assistance to customer to solve issues in the accounts as past due invoices; Credits; Discounts; Invoice Adjustments, Account Reinstatements, Re-bills, Providing Copies of invoices; Postponements, Providing new bills ( Ciafa, Banco do Brasil ); Requesting Sales Visits; Good Relationship with Customers and Sales. Knowledge with FedEx programs; Ambassador; Cheers; Cosmos; Query; Solar; Ciafa; Serasa; Cash apps. Work directly with Collection agency Wayback.

1997- 2007 Kabooms Amusement and Party Center - Davie, FL

General Manager

Multitasking and trilingual (English, Spanish, and Portuguese)

Party and event coordinator, involved in the planning and overseeing of various parties, corporate events, school functions, concerts, etc, averaging 50 events per week

Management and scheduling of over 50 employees

Additional duties involved generating monthly/weekly internal business/financial reports; coordinating management plans to internal

P erformance evaluations, coaching and development

1995-1997 Shopping Matriz - Rio de Janeiro, Brazil

Manager / vendor

Make submissions to the office official paper and payments made on store

Run the store from opening to closing and oversee vendors

Customer service

Sales to customers

Responsible for inventory, purchase and sales order management and advanced pricing

EDUCATION

1978-1981 - Lemos de Castro High School - Rio de Janeiro, Brazil

1981-1982 Centro Integrado de Estudos em Turismo e Hotelaria - Rio de Janeiro, Brazil

basic introduction guidance receptive

2004 - Nova School System - Davie, FL

• Home Décor Certification

Languages

Portuguese, English, Spanish

IT Proficiency

Quickbooks Accounting, MS Word, MS Excel, MS Access, Power Point

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