Front Desk Patient Access

Cynthia Polk

**** ****** **., *******, ***** **088 © 832-***-**** ********@*****.***

Professional Summary

Responsible administrator support professional with extensive experience in customer service and other professional environments. Specializes at creating a friendly and receptive office environment.

Work History

August 2014 – Current

Patient Access Representative UT Health Neuroscience Houston, Texas

oOperating as a Lead PAR

oTraining New Employee for Patient Access

oInterview Potential Candidates

oCoordinate all Front Desk Employee Schedules Weekly

oSchedule, Reschedule and Cancel All Clinic Appointments

oVerify All Insurance (Prior to Patient Arrival)

oGreet All Patients

oDaily Patient Confirmations

oCollect Co-Pays, Deductibles and Outstanding Balances

oDirect Incoming Lines to Proper Physicians Assistant

oPrepare all FMLA for Patients and Family Members

oMaintain Monthly Inventory for Staff and Office

oEnd of Day Batches and Balances

oSorted, Received and Distributed Mail Correspondence Between Departments and Personnel, Including Parcel Packaging, Preparation and Efficient Shipping.

August 2007 – August 2014

Front Desk Receptionist Houston Metro Urology Center Houston, Texas

oAssistant Office Manager with Front Desk Employees

oCheck Patients In/Out Office

oSchedule Appointmetns

oTrained New Employees (Front Desk Receptionist)

oMedical Records for Appointments, Patients and Insurance Companies

oInsurance Verification

oCollect Co-Pays, Deductibles and Balances

oBalance Daily Batches

oFiling Medical Records

oAnswer High Volume Calls for Office and Physcians

oSorted, Received and Distributed Mail Correspondence Between Departments and Personnel, Including Parcel Packaging, Preparation and Efficient Shipping.

Education

High School Diploma

Jesse H Jones High School

CPR Certified

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