RANEEM ALADWAN

919-***-**** ad3b7w@r.postjobfree.com

Integrated Customer Solutions

OBJECTIVE

• To obtain a challenging position utilizing the skills and expertise I obtained throughout my career and education.

• Enhance my knowledge and skills in adapting to the fast-growing professional fields and competitions.

• Elaborate communication and reliability for the formation of harmonic teamwork and dependability.

• Manage a consequence of Work-Life Balance for endless and long-term productivity EXPERIENCE

ONLINE SALES SUPPORT SPECIALIST - REMOTE • APPLE INC. • OCTOBER 2019 – MARCH 2023

• Provided exceptional online support to customers, ensuring a seamless shopping experience, and addressing inquiries promptly.

• Utilized various online channels to engage with customers, deliver product information, and guide them through the sales process.

• Assisted customers in, resolving order and payment issues, and ultimately driving customer satisfaction and online sales success.

• Resolved escalated customer complaints quickly and efficiently while always staying professional.

SALES ASSOCIATE • APPLE INC • DECEMBER 2017 – OCTOBER 2019

• Demonstrated agility in quickly learning and understanding Apple products and features, delivering exceptional customer experiences.

• Excelled in engaging with customers in various settings, providing personalized interactions, and fostering strong relationships.

• Leveraged strong communication skills to effectively engage with both small groups and individual customers, ensuring their needs were met.

INTEGRATED HOME SOLUTIONS EXPERT • AT&T • MARCH 2023 - PRESENT

• Conduct in-person client meetings, comprehensive products, and service presentations resulting in tailored solutions for ultimate satisfaction.

• Sustainable target achievement and revenue growth.

• Demonstrate excellent organizational skills.

• Follow and apply high company standards.

• Diligently track activities finalized by detailed timely reporting. SKILLS

• Technical Proficiency: Digital literacy and proficiency in relevant tools.

• Superior customer service.

• Communication Skills: Strong written and verbal

communication.

• Scheduling and data entry.

• Knowledge of medical terminology.

• Time Management: Organized with excellent prioritization skills.

• Self-motivation: Proactive and disciplined work approach.

• Adaptability: Flexible and adept at problem-solving.

• Collaboration: Effective collaboration in virtual teams.

• Tech Security Awareness: Understanding of cybersecurity practices.

• Networking: Building professional connections online.

• Creative problem solving.

• Proactive Communication: Regular updates and transparency.

• High-level customer service.

• Handling inbound and outbound calling.

• Emotional Intelligence: Empathetic and considerate team member.

LANGUAGES

• Arabic: Native spoken and written.

• English: Native spoken and written.

EDUCATION

FAMILY AND CONSUMER SCIENCES IN NUTRITION AND DIETETICS • NORTH CAROLINA CENTRAL UNIVERSITY, DURHAM,

NC, US • DECEMBER 2023

NUTRITION AND FOODS IN DIETETICS • IN PROGRESS • APPALACHIAN STATE UNIVERSITY, BOONE, NC, US

ASSOCIATE DEGREE • DECEMBER 2021 • WAKE TECHNICAL

COMMUNITY COLLEGE, RALEIGH, NC

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