Mary Anne Imperial Cabilangan

* ***** ****** *** **, Sussex NB Canada

ad3b7f@r.postjobfree.com

Mobile number: 506-***-****

Career Objective:

Detail oriented & enthusiastic individual with innovative ideas and thorough execution of strategies to improve overall performance. Highly motivated, dependable and seek to deliver excellence at work.

Highlights

Success driven with a view of developing personal skills and abilities in order to achieve management objectives.

Dedicated and passionate individual with the desire of leveraging interpersonal skills and offering healthy and long term relations with the co-workers and the company.

Perform and deliver exceptional input in a physically demanding work.

Complimented for great personality, work ethic, and solid hustle.

Work History:

Mrs Dunsters

Production Operator July 27, 2022-Present

Sussex, NB

Routinely perform necessary pre-operation activities to ensure proper equipment startup that may include setting up the equipment.

Set up raw materials required to manufacture products, and manufactured mixes based on batch sheet instructions.

Closely monitor temperatures, processing time, ingredient types and measurements to ensure consistency and quality of products.

Perform proper sanitation, sterilization of equipment and clean immediate work areas meet legal and food safety standards.

Make sure that product standards, specifications, and customer requirements are met.

Document weight, product yield, date and time of product packaged.

Ensure that product standard weight is met before packing

Conduct training to every new comer in the shift in packing area

Follow & maintain proper SOP in packing & documentation

Telus International Philippines

Team Leader - ( FEDEX &SOLUTRAN ) September 9, 2019-January 2022

BPO/Contact Center

Monitor all agents & ensure that all key metrics are met accordingly

Conduct mentoring/coaching session & team huddles regularly

Communicate with different levels of management regarding implementation & support operation

Perform Call listening, scrubbing & audit to improve staff performance

Calibrate PCS, conduct training

Handle escalation

Perform queue monitoring to ensure that calls are answered within SLA

Phone time (receive inbound calls related to customer’s inquiries/concerns)

Accounts Receivable/Billing Officer ( EUROPCAR )

Reconcile accounts & prepare statements

Coordinate with different Directors for payments

Manage & maintain accounts

Handle phone & email correspondence

Allocate payments & make journal entries

Accurately manage the billing of different accounts

Observe accounting policies & procedures effectively

Concentrix

Financial Advisor - ( CITIBANK ) August 2017-May 2018

BPO/Contact Center

Handle Inbound Calls

Read billing statement & support customer’s requests for banking services

Process any changes that client requested on the account

Waive / adjust credit for late fee charge & interest charge if necessary

Assist client inquiries, payments, transactions & statement details

Ensure that professional customer service is maintained at all times

Address Customer’s concerns & needs

Provide update on customer’s applications, opening & closing of accounts

Stream Global Services (TELECOM)

Customer Support Professional - ( AT & T ) March 8, 2010-August 5, 2011

BPO/Contact Center ( Technical )

Inbound Call center which handles troubleshooting over the phone

Handle inquiries about phones, complaints, products & services, track status of replacement device

Perform extensive troubleshooting steps on defective device

Handle escalation process & update CRM accordingly

Other Qualifications

oCall Center / BPO Experience - has more than 5 years of experience as a Team Leader & Customer Specialist

oCustomer service Experience - has more than 6 years of experience

oTechnical skills & Competencies

Customer Service Management Expertise, People Management

Software knowledgeable: Word, spreadsheet, presentation, excel

ECA Equivalent:

EQUIVALENT: Bachelor’s Degree (Three years)

REFERENCE NUMBER: 4133378IMM

EDUCATION: DEGREE HOLDER (Compeleted)

BSC Major in Financial & Managerial Accounting

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