Customer Service Front Desk
Resume:
Celeste Cummings
Greensboro, NC *****
*************@*****.***
I am a bubbly and hardworking person looking for a job that I can put my all into! I have 6 years of customer service and receptionist experience. As well as some experience working in sales. I am more than proficient when it comes to working with computers, handling calls, and scheduling appointments or meetings. I love working with the guests, but I also like working behind the scenes and performing essential functions to help my job succeed. I’m hoping to find a job where I am challenged to make every day better than the last.
Authorized to work in the US for any employer
Work Experience
Guest Service Agent
Drury Hotels - Greensboro, NC
July 2022 to Present
Front Desk Receptionist
Fairfield Inn Suites Marriott - Northampton, MA
October 2021 to January 2022
Front Desk Receptionist
Hampton Inn and Hampton Inn & Suites - Springfield, MA August 2020 to July 2021
When working at the Hampton Inn, my duties included working in sales, managing a register, managing the phone, booking reservations and appointments, managing and filing paperwork, and serving food and alcohol.As a receptionist, I greeted every guest and went above and beyond to make sure that everyone was accommodated.
Front Desk Receptionist
Homewood Suites by Hilton, Holyoke - MA
February 2019 to April 2020
At the Homewood Suites, I performed duties such as making reservations and appointments by walk in or phone, running the night audit.answering and directing phone calls, assisting managers, sending out emails and reports, working through and organizing paperwork, assisting the kitchen staff when needed, doing the kitchen set up,clean, and serving alcoholic beverages. I always did my best to fill in where ever was needed, and enjoyed working to help the hotel run as smoothly as possible. Customer Service Representative
JCPenney Portraits - Holyoke, MA
September 2018 to January 2019
As a customer service representative, I worked with customers to ensure their satisfaction and learned how to diffuse negative situations. My duties included answering phones, scheduling appointments by walk-in or by phone, advertising packages, photographing and assisting photographers, providing information, and answering any questions the guests might have. I did my best to make sure the customer always left happy, and tried to promote repeat customers Education
High School Diploma
Figueroa Academy - Holyoke, MA
June 2018
Some college in Psychology
Holyoke Community College - Holyoke, MA
2018 to 2018
Skills
• Office manager experience
• Leadership
• Computer skills
• Bartending
• Restaurant experience
• Guest services
• Cash handling
• Nannying
• Serving
• Front desk
• Writing skills
• Meal preparation
• Organizational skills
• Clerical experience
• Computer operation
• Administrative experience
• Microsoft Office
• Customer service
• Photography
• Host/hostess experience
• Food safety
• Culinary experience
• Hotel experience
• Night audit
• Microsoft Word
• POS
• Food service
• Cooking
• Social media management
• Cleaning
• Sales
• Customer service
• Typing
• Front desk
• Clerical experience
• Guest services
• Presentation skills
• Leadership
• Hotel experience
• Office management
• Sales
• Cash register
• Cash handling
• Negotiation
• Proofreading
• Research
• Direct sales
Certifications and Licenses
Food Handler Certification
ServSafe
July 2023 to July 2027
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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