Kimoye Thomas

Objective

*+ years of experience as a Customer Resolution and Relation Specialist and 2 years as an Account Manager Support in a fast-growing environment with the experience to handle customer calls with minimum supervision. Transitioned into managing a book of business to identify areas of focus for relationship building in the Account Management department. As An Account Manager Support, I act as a liaison for Human Resources and other client contacts with all internal operational departments which is centered around relationship building and servicing of assigned clients in conjunction with renewal consultants. I am seeking a position within your organization so that my education and skills that I have acquired can be utilized toward the success of the company and achieve further growth and career development opportunities.

Work Experience

M&T Bank – Bridgeport, CT. January 2023- Present

Mortgage Specialist

• Extensive contacts with potential and existing customers as well as internal contacts bank personnel

• Initiate mortgage payment and run collections macro on accounts that are past grace period

• Develop new relationships and maintaining existing relationships

• Knowledge of FHA/VA regulations, conventional loan requirements

• Operating Director 7, Genesys, Centra, Blue Zone and Speed pay

• Ensure lending compliance with all origination procedures

• Negotiate terms and conditions of loan with mortgagors

• Makes recommendations to customer regarding other bank products

• Interviews applicants to collect and analyze information regarding their income, assets, and debts

• Protects the security of the members information ensuring proper verification and report fraud if needed.

• Assists members with a variety of routine requests including transfers, transactional research, and resolution of failed mortgage payments

• Assists with inquiries about new and existing loans

• Exemplifies Core values, Vision, Mission, and Service Promises

• Maximizes Technological efficiencies within area of responsibility Work Experience

EB Solutions - White Plains, N.Y. March 2020- August 2022 Account Manager Support

• Run Reports

• Document, track and maintain all client communication and demographics in database

• Address & Resolve Clients Issues – Claims, Enrollments, Implementations

• Assisted with maintaining Senior Account Managers book of Business

• Issuing time sensitive materials – PCORI, Generate Discriminations Materials (RTO), Claims, Enrollments & renewals

• Account Adjustments- Invoicing

• Explain Benefits provided on Summary of Benefits, Mailing materials, FSA, HRA, HSA, Dental Difference, Transit & Parking

• Address all Client related emails within 24 hours.

• Client relationship building and oversee and track signed compliance documents (ASA, Plan Doc, SPD and BAA) and follow up on client files including contracts, plan documents and amendments.

• Outreach – When needed to Human Resource, CFO, CEO and Brokers.

• Identify and assist with Client needs for Claim Adjustments and Auditing.

• Accountable for Midyear, pre-renewal broker and renewal client meetings.

• Providing the necessary broker support for successful education and implementation of the company product. This includes interacting with broker partner teams and providing meetings via zoom to ensure thorough explanation and understanding of the product.

• Assisted with maintaining a client retention rate over 90%

• Update all client information in salesforce and documentation.

• Generate Summary of Benefits and SBC for Benefit plans offered under the chosen plan of the client.

EB Solutions – White Plains, N.Y. March 2013 to February 2020 Senior Customer Care Specialist/Assistant Supervisor

• Run Reports

• Address escalated calls

• Resolve VIP Clients Claim issues

• Negotiate with providers for upcoming Medical Procedures

• Process Claims

• Account Adjustments

• Explain Benefits

• Training

• Ensure Call queue is being answered efficiently

• Outreach

• Claim Adjustments and Auditing

• Interview incoming potential new hire

Westchester Medical Center – Valhalla, N.Y. January 2012 to February 2013 PCA

• Turnover technician for the Main Operation Room.

• Set up room for Surgical Procedures, as well as maintaining equipment.

• Obtained surgical supplies needed intra op, transport patients and receive and call for surgical case chart.

• Assisted in room break down post-op etc.

• Prepare and maintain medical equipment for surgical procedures.

• Transported patients to the operating room and help position them on the operating table and cover them with sterile surgical drapes.

• Observed patients’ vital signs and assisted the surgical team with putting on sterile gowns and gloves.

• Transported specimen taken to lab for analysis, assist to transfer patient to recovery room and clean and restock the operating room and other duties assigned. Education

Certified Nursing Assistant Program

Bulkan's Educational Institute, Inc - Brooklyn, NY March 2008 to May 2008

Medical Assistant Program

Thompson Institute - Philadelphia, PA

April 2005 February 2006

Diploma

Glenmuir High School

September 1991 to June 1996

SKILLS

Billing & Claims Processing

CPR/First Aid (certified)

Charting

Filing

HIPAA (certified)

Microsoft Word

Excel

Telephone Etiquette

Typing

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