TCL Toune Lo – Store Owner, Social Media, Digital Professional

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Toune Lo

Business Manager, Digital, & Operations Professional MOBILE • +1-515-***-****

E-MAIL •

ad3b6l@r.postjobfree.com

Summary

Desktop Manager/Supervisor Responsibilities to streamline, restructure and improve team escalation procedures between Service Desk and Network teams to improve response times and increase customer satisfaction. Manage the daily troubleshooting at the user's desktops. Coordinated acquisition, building, imaging, and deployment of new computers, laptops, mobile devices, and peripherals. Partnered with corporate departments to determine operating system and application standards.

Business Administration: Diligent Business Manager skilled in streamlining operations and maintaining schedules to maximum customer satisfaction and business revenue. Experienced in coordinating diverse teams to fulfill program deliverables. Organized and detail-oriented with proactive energy to excel people and excellent work culture.

Business strategist; experience in marketing strategies to align with business targets and digital campaigns to increase traffic and sales metrics and marketing trends by partnering with social media and marketing strategists to increase business revenue and consumer visits and partnerships. Thought leader to innovate ideas to promote branding products and services. Effective liaise with diverse teams and seek to establish long-term customers and consumer relationships.

Excellent communicator; leverage technical and effective marketing communications, business and financial acumen to communicate effectively with customers and establish long-term people relationship.

Experience in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. Fascinated by consumer marketing, IOT, social media, and partnering with consumers to business and consumers to establish long-term partner/business relationships. Key Projects & Experience

Experience in Leadership and strive within organization to excel people and process within business and digital operations & social media engineering such as working digital marketing campaigning and to insure service excellence. Partnered with marketing strategists & social media engineering to increase business and consumer visits, business trending and analysis.

Collaborated with stakeholder groups across the organization to ensure business and technology alignment. Proposed solutions meeting defined project specifications and Client approvals.

Knowledgeable in quality assurance, system integration and user acceptance testing.

Provide direct service for IT networks as well as customer service to users inside and outside the company

Maintain a work log of job tickets and maintenance tasks

Forward daily inspections to prevent or solve system malfunctions

Stay updated on new developments in, and analyze reviews of, computing technologies

Supervise the logging of network conditions and requirements Employment Summary

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Dates Organization Designation

2018 – Present Time

(West Des Moines

Iowa)

FancyNails West Des Moines,

Store & Operations

Manager

2011 – 2014 (Des

Moines, Iowa)

Prairie Meadows Accountant, Specialists

2006 – 2010 (Des

Moines, Iowa)

Wells Fargo Financials

Supervisor, Desktop

Engineering, Networking

Education Summary

Degree and Date Institute Major

B.S. : Business

Administration

(2011 - 2014)

Grandview University

Business Administration &

Management

Technical / Domain Expertise

Digital Marketing /

Platform

SEO • Digital Marketing

Email Marketing

Créative Marketing

Verbal & Written Communication

HTML

Microsoft Office Microsoft Word • Microsoft Powerpoint • Microsoft Excel Hardware Intel • PowerPC

Operating System Windows • Linux • Computer Operations Programming Languages Javascript • HTML • CSS

Cloud Platforms Market Data Campaigns • Digital Engineering • IOT / digital market research business and social media • Google analytics • Facebook ad • Google ads • LinkedIn ads • Email Marketing

IOT – Internet of Things

Crawlers/Scrapers/Web Bots • Organic SEO & SEM, Excel/SQL/Object- Relational Mappers • Tracking, micro-behavior analytics • Online Marketing for class of Customers • Algorithmiques, Marketing Tools/API – Program Interfaces

Methodologies Agile-Scrum, Kanban, Waterfall

Academic Achievements / Highlights

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Leadership Ambassadors, Association of Laos/Thaidam 2008, Kirkwood College Professional Experience Details (Creative Marketing Solutions) Client • Project •

Duration •

Location

Project Description • Roles and Responsibilities

FancyNail West

2018 – Present

Time (West Des

Moines Iowa)

Manage the delivery of quality project designs and cultivate creative passion in others to understand our process to provide transparency, honesty, and integrity to deliver good business services.

Store Manager/Owner

partner with business clients and for long-term program engagement using marketing campaigns including email, print digital, social media analysis, content for journal ads, direct mail campaigns and blogs.

Identify ways to increase business volume utilizing social media, IOT-Internet of Things, and clouds

Prairie Meadow

Casino & Resort

2011 – 2014 (Des

Moines, Iowa))

Accountant Professional responsible for the management and reporting and keeping track of financial data of an organization. Duties include preparing financial statements, examining and analyzing a company’s accounts and ensuring compliance with financial reporting and other standard accounting procedures

Accountant

• Generating the company’s financial reports using income and expenditure data

• Keeping a check on the company’s finances based on financial status

• Experience with accounting software and data entry

• Excellent understanding of accounting rules and procedures including the Generally Accepted Accounting Principles (GAAP)

• Advanced knowledge and experience of spreadsheets

• Ability to work independently

• Analytical skills

Wells Fargo

Finanicial,

downtown des

moines, Iowa (2006

– 2010)

Supervise and Provide computer hardware engineer offering over 4 years of experience in troubleshooting and problem resolution for top technology companies. Desktop Supervisor

• Knowledgeable in quality assurance, system integration and user acceptance testing, Provide direct service for IT networks as well as customer service to users inside and outside the company, Maintain a work log of job tickets and maintenance tasks, Forward TCL Toune Lo – Store Owner, Social Media, Digital Professional Page 4 of 4

Client • Project •

Duration •

Location

Project Description • Roles and Responsibilities

daily inspections to prevent or solve system malfunctions, Stay updated on new developments in, and analyze reviews of, computing technologies Social Media

Marketing (2018)

Social Media Consumer and Business Analytics. Make use of IOT-Internet of Things to increase business traffic by using google and search engine analytics to increase business presence.

Social Media Marketing

• Proactively generate ideas to create daily digital marketing, consumer, and consumer content that promotes consumer visits and Research social media trends and strategies to strengthen digital presence

• Create impactful business presence to Ensure timely posts and cohesiveness across all social media platforms to increase revenue within business operations (BusOps)

Industry

Industry Financial Services, Logistics, Government, Energy-Oil Gas, Public Works, Marketing business and consumer technology in the U.S and internationally

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