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Customer Service Healthcare Experience

Location:
Wilson, NC, 27896
Posted:
February 03, 2024

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Resume:

January **,****

To whom this may concern,

This letter is to express my interest in the position that is currently open in your department. I am very confident that my diverse skill set, my training, and my healthcare experience will be an asset for not only my team but your entire organization.

Among some of my strongest attributes are excellent communication skills, and customer service skills, which have allowed me to develop a great rapport with patients. My constant upbeat attitude contributes to not only my self-motivation but positively impacts others on my team. I am organized and detail-oriented, with the ability to effectively multitask, and welcome opportunities to step outside of my comfort zone of daily routines to acquire new skills.

Hopefully, you will give my attached resume serious consideration, as I would welcome an opportunity to speak and/or meet with you to further discuss this program and my qualifications. Should you have any questions, please feel free to contact me via the e-mail address or phone number on the attached resume. I appreciate your time and consideration and look forward to hearing from you soon!

Sincerely,

Charnell Perry

Attachment: Resume

Objective

I expect to associate myself with a professionally driven, well-respected organization by pursuing a challenging, responsible, dynamic, and rewarding career and applying my academic knowledge, expertise, skills, and enthusiasm; which will assist my career development and contribute effectively to the progress of the organization and the society as well.

Employment History

WakeMed Hospital Raleigh NC, (Endoscopy) August 15, 2016- to present

Endoscopy Technician

●Assisted with polypectomy

●Assisted with biopsies

●Assisted with Ercps

●assisted with Esophagus dilatations

●I reprocess Endoscopy Scopes after each use

●I’m in charge of keeping supplies stocked on the ERCP Cart

●I’m a preceptor for new employees to Endoscopy

UNC Healthcare Chapel Hill, NC (G.I procedures) 2013 – 2016

Endoscopy Technician

●Assisted the doctors with devices that are used for polypectomies

●Assisted with biopsies

●Assisted doctors with strictures in the esophagus and colon

Rex Healthcare, Raleigh, NC (G.I procedures) July 2006 – 2013

Surgical Technician

●Assisted doctors with polypectomies

●Assisted with travel cases in the hospital

●Assisted with O.R cases

●Assist with Colonic Stents

●Specialized and Assisted with ERCPs

●Assisted with bronchoscopy

●Disinfected and reprocessed scopes after each use

●Assisted in recovery and post

Rex Healthcare, Raleigh, NC (Labor& Delivery) July 2002 - July 2006

Perinatal Technician

●Assisted with circumcisions

●Removed Foley Catheters

●Insert Foley Catheters

●Removed IVs

●Prepare new patient records.

●File history sheets, ancillary reports and all other required patient record documentation.

●Attach HIPAA/Medicare documents to the encounter forms.

●Check-in patients upon arrival in the practice. Identify correct patient information in Maestro Care.

●Verify patient demographic data.

●Edit Maestro Care as needed.

●Accurately identify the appropriate account for patient visit.

●Present and educate patients on required forms and obtain signature as required by policy and procedure.

●Completes all Maestro Care check-in files and manages all appropriate alerts.

●Collect and post copayments and balances on accounts due.

●Imprint all patient specific documents and requisition/transmittal documents.

●Enter insurance information correctly into the MC system.

●Coordinate all labs/procedures as requested.

●Investigate and account for missing records or orders.

●Schedule tests and procedures.

●Schedule appointments from recall list.

●Complete and distribute ancillary service requisitions.

●Explain billing to patients according to PRMO credit and collection policies.

●Determine the amount of cash to be collected based on insurance plan.

●Check-out patients.

●Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.

●Answer telephone, take and deliver messages to physicians, nurses and others.

●Report obtained medical information from patients and referring physicians accurately, completely and timely.

●Disseminate messages according to practice communication standards.

●Work queues appropriate to front desk responsibilities.

●Faxed prescriptions to pharmacy

●Measured vital signs on babies and mom

●Performed hearing tests on babies

●Input doctor orders

●Picked up blood for transfusions

●Discharged patients

●Educated moms on car seat safety

●Installed car seats

●Cared for babies in the maternal ward

Cary NC (Cary Health and Rehab) 1997-2002

Certified Nursing Assistant

●Assisted patients with showers

●Assisted with feeding patients

●Bathed and dressed patients

●Performed soap suds enema

●Prepped and cleaned decubitus ulcer

●Measured patient’s vital signs

Elizabeth City, NC (Winslow’s Nursing Home) 1995-1997

Certified Nursing Assistant

●Assisted patients with showers

●Assisted with feeding patients

●Bathed and dressed patients

●Performed soap suds enema

●Prepped and cleaned decubitus ulcers

●Measured patient’s vital signs

Education

Wake Technical Community College, Raleigh, NC

Durham Technical Community College, Raleigh, NC

(Continuing Field of Study) LPN Nursing

(Certified Nursing Assistant) 21 years

Certificate in Early Childhood Education and Development



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