Customer Service Representative
Resume:
Maria E. Adams
El Paso, TX *****
ad3b61@r.postjobfree.com
Executive Summary: Experienced Customer Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new clients. Comfortable in working in a fast-paced environment.
Employer: Alorica Inc.
Title: Bilingual Customer Experience Representative
Location: El Paso, TX
Duration: 05/2022 – 01/2024
●Assisted clients of major bank with consumer deposit accounts and championed mobile application issues.
Employer: GC Services
Title: Bilingual Customer Service Representative
Location: El Paso, TX
Duration: 08/2020 – 05/2021
●Expedited inbound clients with questions, billing, outages and other details pertaining to their electric utility services.
Employer: West Corporation
Title: Bilingual Credit Card Application Customer Service Representative
Location: El Paso, TX
Duration: 05/2012 – 07/2013
●Assisted client with submitting pre-approved credit card applications.
Employer: West Corporation
Title: RX Bilingual Customer Service Representative
Location: El Paso, TX
Duration: 11/2011 – 05/2012
●Assisted inbound clients in procuring prescription refills and refill/non-refill questions.
Employer: Affiliated Services
Title: Homebound Bilingual Customer Service Representative
Location: El Paso, TX
Duration: 09/2009 - 12/2010
●Handled inbound clients by providing assistance in creating and maintaining health care flexible accounts, gym accounts and commuter transit/parking accounts.
Employer: Affina Corporation
Title: Bilingual Customer Service Representative
Location: El Paso, TX
Duration: 03/2009 - 09/2009
●Assisted clients on creating new accounts for landlines, cell phones, Internet and Satellite TV services. Also assisted in bill payments, installation dates and service appointments.
Education:
El Paso Community College
El Paso TX
Associate of Arts
Earned 24 Hrs
Legal Assistant
Business Management
International Business College
El Paso TX
Executive Secretary/
Word Processor
Graduate 900 Hrs
Certified
Thomas Jefferson High School Graduate 1969
El Paso TX
Secretarial Sciences
Keyboarding/Shorthand
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