Matthew Schneider

IT Help Desk Specialist

Pittsburgh, PA ad3b5x@r.postjobfree.com

Professional Summary:

Versatile and technically adept professional with extensive experience in low-voltage tech and structured computer cabling/fiber, alongside substantial exposure to phone company equipment, security/camera systems, and computer technology. Proficient in troubleshooting and supporting servers and computers as part of intense, high-action tech support roles, specifically in commercial card access and residential alarm systems. While my career has not been in a traditional IT department, my technical roles have demanded a strong IT skill set, closely aligning with IT Help Desk requirements. Certified in CompTIA A+ and currently expanding my expertise in cloud computing, I am equipped to deliver effective support and solutions in a dynamic IT environment.

Professional Experience:

Guardian Protection (2012 – 2015) - Technical Support Specialist

Provided technical assistance for Galaxy Card Access Techs, Contractors, and end-users.

Skilled in managing and troubleshooting systems on Windows platforms (2000, 2003, 2008).

Conducted remote programming and administration of card access and alarm systems.

IES Fire Alarm (2009 – 2011) - Card Access and Alarm Technician

Tested and serviced commercial fire alarms and card access systems.

Utilized technical expertise to ensure optimal system functionality and user satisfaction.

Hospital Communication Systems (2005 – 2009) - System Integration and Support Technician

Installed, serviced, and integrated various security systems including Hugs Infant Security and Galaxy Card Access.

Provided technical support and guidance during system installations and troubleshooting.

Net100 (2002 – 2005) - Lead Network Technician

Managed installation projects for Cat6/Fiber, demonstrating strong leadership and technical skills.

BICSI Level 2 certified, with extensive experience in infrastructure setup and maintenance.

Nortel/Alcatel (2000 – 2002) - Lab Technician

Supported lab configurations and maintenance for test engineers.

Specialized in Central Office Installation with a focus on operational efficiency and reliability.

Education and Continuous Learning:

B.S. in Cloud Computing (In Progress) at Western Governors University

CompTIA A+ Certified (2023)

BICSI Level 2 Installer Certification

Galaxy Systems Certification (Card Access)

Huggs Infant Security Certification

Nortel Central Office Installation Certification

Additional Experience:

Personal Family Commitment (2015-Present): Took a career hiatus for family caregiving responsibilities. During this period, maintained technical skills through independent learning, personal projects, and began studies in Cloud Computing. Engaged in rideshare driving, developing customer service and time management skills.

Technical Skills:

Operating Systems: Experienced with XP, Win 7,8,10,11, Windows Server and CentOS,

Database Management: Knowledgeable in PostgreSQL

Programming: Basic proficiency in Python

Virtualization: Familiar with Hyper-V, ESXI

Networking: Solid understanding of Subnetting and Network Configuration

Microsoft 365/Intune

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