Tracy Williams

*** ****** ***** ******

Hoover, Alabama 35244

Cell: 205-***-****

E-Mail: ad3b55@r.postjobfree.com

Professional Summary

Customer-oriented Cashier skillful n merchandise handling and transaction processing. Handles store and online orders, coordinating deliveries and customer pick ups. Reputation for high levels of accuracy and attention to detail.

Skills

Product restocking

Returns processing

Drawer balancing

Online orders preparation

Financial records oversight

Experience

June 2018 to Current

Publix Birmingham, Alabama

Cashier

Maintained clean, organized, and well-stocked checkout areas.

Balanced cash drawer at beginning and end of each shift.

Engaged with customers while completing cash register transactions.

Trained new retail team members in customer service and company policies.

Provided information to customers on products or services.

Worked with customer service leaders and managers to meet customer needs.

Maintained accurate register totals by carefully counting and securing cash.

Rang up customer items quickly and accurately using POS system.

October 2015 to May 2018

Toysrus Birmingham, Alabama

Front End Customer Service Manager

Preserved customer loyalty by quickly and completely resolving complaints.

Covered daily office workloads through effective staffing and resource coordination.

Resolved customer complaints and answered customers' questions regarding policies and procedures.

Improved staff performance through continuous monitoring and training updates.

Motivated employees to continuously grow knowledge and enhance abilities.

Supervised work of office, administrative, and customer service employees to verify adherence to quality standards, deadlines, and proper procedures.

Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

Considered each team member's unique talents when assigning tasks and projects to maximize success for employees and overall team.

September 2008 to March 2013

Jefferson County Health Department Birmingham, Alabama

Clerk

Assisted internal and external customers, independently handling numerous clerical tasks.

Scanned documents and input data into company computer system.

Entered data into system, printed out requested sets, and generated reports.

Tracked office activities, regularly updating [Software] spreadsheets.

Supported team productivity with consistent office supply levels.

Trained other staff members to perform work activities.

Scheduled appointments, meetings and events in comprehensive master calendar.

Kept office file system highly organized and quickly retrieved needed records.

February 2000 to October 2007

BellSouth Birmingham, Alabama

Customer Service Representative

Handled customer inquiries, billing questions, payments, and service requests.

Documented, researched, and resolved customer service issues.

Managed customer calls efficiently in fast-paced call center environment.

Enhanced customer satisfaction with fast, knowledgeable service.

Updated records with all interactions and customers transactions.

Met inbound customer needs while maintaining strict performance targets.

Sold products to customers during routine service calls using strong cross-selling abilities.

Education

August 2021 Jefferson State Community College Birmingham, Alabama

Contact this candidate