Keyondra Mangham

****, *******, ** • ad3b4x@r.postjobfree.com

Paraprofessional

Hardworking and customer service oriented professional with a direct care background and strong leadership skills; facilitates efficient workflows and communicates effectively with co- workers, patients, and staff. Follows policies, procedures, and guidelines to assure consistent quality. Maintains and ensures patient and student privacy and confidentiality. WORK EXPERIENCE

Dekalb County Schools • Atlanta, GA, USA • 03/2020 - 09/2023 Paraprofessional

• Worked with 25 teachers to create and improve school curriculum

• Ensured that students IEP accommodations were met with excellent standards

• Provided teaching services to over 1000 special education students as well as establishing hundreds of lesson plans

• Directed instruction for successful education system

• Work with kids of multiple ages groups.

• Implemented a new online curriculum due to Covid-19 with almost 100% engagement rate Atlanta Public School • Atlanta, GA, USA • 02/2016 - 03/2022 Bus Operator

• Work with children with special needs.

• Transported to and from school, events, and different programs.

• Exhibit a high level of customer service and provide a safe and caring environment.

• Accountable for the safety and wellbeing of the children.

• Work with kids of multiple ages groups.

• Train new employees.

Northside Hospital • Atlanta, GA, USA • 09/2021 - 01/2022

{Job Title}

• Cerner Provider support (Contract)

• Support Providers and staff accessing Cerner Scheduling/PowerChart and provided how to tasks thru email

• Provide instructions on processes

• Troubleshoot user errors.

• Experience working within a high-volume transactional process environment.

• Creating incident tickets within Service NOW FOR 2ND level

• Assign ticket to next level support if applicable

• Remote into end-user's system using Dameware to reproduce and rectify issue.

• Assist providers and staff with VPN issues

Wal Mart Pharmacy • Decatur, GA, USA • 05/2021 - 09/2021 Pharmacy Tech

• Run cycle counts via, filled prescriptions and stocked medication

• Verified medications and administered medications via Cerner'system

• In-bound and outbound calls, processing Co-Payments and insurance verifications

• Provide enthusiastic customer service while evaluating and resolving all customer issues Well Star Hospital • Atlanta, GA, USA • 12/2020 - 05/2021 Cerner Classroom Trainer/Provider Support

• Provided virtual classroom training to Providers and staff in use of Cerner's Scheduling/ PowerChart modules and provided how to tasks thru email

• Average size of classes approximately 7 end-user's

• Trained the hospital staff with optimization process in updated Cerner applications

• Supported the IT dept with changes to WebEx Training

• Provide instructions on processes

• Experience working within a high-volume transactional process environment.

• Remote into end-user's system using Dameware to reproduce and rectify issue.

• Troubleshoot user errors

• Creating incident tickets within Service NOW FOR 2ND level

• Provided unwavering client support from general inquiries to complex issues

• Assign ticket to next level support if applicable

• Work all assigned tickets per assigned queue

• Assist providers and staff with VPN issues

Med Side Healthcare • Sandy Springs, GA, USA • 03/2018 - 08/2018 Home Health Aide

• Work in elderly patients' home and assisted with hygiene, grooming, cooking, cleaning, and serving food.

• Transported to and from appointments and kept patients on a schedule to make sure they took medication.

• Assisted with activities of daily living and took vital signs.

• Called in prescriptions, ordered supplies, scheduled doctor's appointments, and maintained all patients' files.

• Maintain all files with of personal information, parent applications, and medical needs.

• Assist with filling out paperwork and filing documents. Wmc Hemone Clinic • Atlanta, GA, USA • 08/2018 - 03/2018 Ambulatory Consultant

• Assisted with PowerChart Ambulatory helping providers one-on-one with HemOnc workflow initial visit, Consult & Progress notes, setting up favorites, dropping their charges, Medication Reconciliation and putting in orders, follow up visits & patient education, navigate thru message center and auto text.

• Escalated any build issues to the command center for further evaluation

• Assisted with HemOnc clinic front and back office with CPM registration and scheduling

• Captured and access patient health information in both the acute and ambulatory care via Cerner

• Advocate for end user's to preform documentation in Cerner Accessible Of South Atlanta • Atlanta, GA, USA • 06/2013 - 06/2014 Certified Nursing Assistant

• Assisted with activities of daily living, personal hygiene, mobility, and feeding.

• Handled light housekeeping duties, ran errands, and transported to locations outside the home.

• Completed daily logs documenting patient condition and activities and any changes to patient care plan.

• Helped facilitate and contribute to a positive environment to enhance clients' quality of life. Atlanta Job Corps Center • Atlanta, GA, USA • 07/2013 - 05/2014 Student/Certified Nursing Assistant

• Kept patient room up to code, worked with the elderly, took vital signs, and assisted with hygiene, grooming, feeding.

• Answered emergency call signals efficiently and helped increase patients' exercise.

• Provided nursing care in accordance with resident care policies and procedures.

• Maintained confidentiality of proprietary information.

• Volunteer Assistant

• Assisted elderly patients with activities and with dressing and feeding.

• Offered prayer and emotional support.

• Ensured that residents and families received the highest quality of service in a caring and compassionate atmosphere, recognizing the individual's needs and rights. Kima's Daycare • Atlanta, GA, USA • 04/2010 - 07/2010 Teacher's Aide

• Work with kids ages to

• Train new employees and accept and post payments

• Maintain all files with of personal information, parent applications, and medical needs

• Assist with filling out paperwork and filing documents

• Read to the children and prepare various projects, arts, and crafts

• Exhibit a high level of customer service and provide a safe and caring environment EDUCATION

Associate Of Science Degree Healthcare Management

Ultimate Medical Academy • 12/2020

Certified Nursing Assistant Cna

Atlanta Job Corps Center • 12/2014

Hs Diploma

{School Name} • 12/2009

SKILLS

Energetic, Hard Working, Caring, Leadership, Troubleshooting, Consistent, Facilitate, Virtual Classroom Training, Customer Service Oriented, Medication Reconciliation, Medication Management, Company Policy, Staff Training, Healthcare Databases, Light Housekeeping, Quality Of Service, Working with Children, Patient Education, Special Needs Education, Document Filing, Personal Hygiene, Ambulatory Care, Progress Notes, Residential Care, Cycle Counting, Nursing Care, Healthcare, Back Office, Direct Patient Care, ServiceNow, Monitor Patients Vital Signs, Cerner PowerChart Software, House Keeping, Dameware, Teaching, Cerner EMR Software, Virtual Private Network

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