MARKEETTA KELLY

Detroit, MI ***** 313-***-**** ad3b2g@r.postjobfree.com

Professional Summary

Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Team leadership is also a skill that I possess.

Video Content moderation for TikTok as well.

Skills

Financial Documentation

Managing Delinquent Accounts

Terms Review and Enforcement

Updating Customer Accounts

Personalized Financial Reviews

Equipment Needs Assessment

Service Coordination

Job Specification Review

Repair Scheduling

Supervisor of Operations for call center

Work History

Supervisor of Operations 12/05/2023-08/03/2023 Majorel Inc.-Detroit, Michigan

I managed a team of moderators at the company that I was employed at as a moderator for video content moderation Majorel, I managed their time cards,provided regular coaching, payroll, timecard adjustments disciplinary actions if the community standards of Majorel and TikTok were not being followed.as well as recommending moderators for internal promotions.etc…..

Video Content Moderator 05/07/2022-12/05/2022 Majorel Inc.-Detroit, Michigan

I was responsible for making sure that the community standards were followed by those who post TikTok videos mainly for the protection of children and the vulnerable ones in the community.

Customer Account Agent 08/2017 to 02/2022 PSCU – Allen Park, MI

Identified prospect needs and developed appropriate responses along with information on suitable products and services.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Drove sales by developing exceptional customer rapport to foster satisfaction.

Processed client payments and updated accounts.

Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Tech Dispatcher/DSL Helpdesk/Operator Services 10/2000 to 07/2017

AT&T – Detroit, MI

Directed investigations to verify and resolve customer or shipper complaints.

Maintained updated and detailed records of calls in physical and electronic database.

Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

Provided Tier 1 IT support to non-technical internal users through desk side support services.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Provided current progress information to customers to maintain strong relations.