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Customer Service Assistant Manager

Location:
VasanthaNagar, Karnataka, 560001, India
Posted:
February 01, 2024

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Resume:

Arun Basrur

Asst Manager - Freight Forwarding & Transportation

Contact: - Email: ad3azk@r.postjobfree.com, ad3azk@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/arun-basrur-73b89622/ Phone: 0091-748-***-****

Address: - Apt # 04093, Habitat Iluminar, Mailasandra Village, Bangalore, Karnataka, 560060

Career Objective

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. I am also a reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Experience

(1) Assistant Manager - Freight Forwarding & Transportation Triburg Freight Services, Jebel Ali Free Zone

Aug 1995 - Jun 2020

Led logistics operations with a team of 5 members and managed accounting, complete port & customs documentation, petty cash, liaison between warehouse, customers, shipping lines & transporters, Letters of Credit etc.

Pivotal in the establishment of a new division for printing of care-labels and price- tickets and printing barcodes for our sister company

Successfully handled clients like Wrigley (chewing gum), Jergens (cosmetics), Titan

(watches) etc.

In case of Wrigley, handled entire 3PL – right from origin factory to the consignee. This includes shipping IN plus all the documentation involved with that, clearance at Jebel Ali, storage at Triburg warehouse and shipping OUT plus all the documentation involved. Import air shipments clearance into Triburg warehouse and export air shipments plus all customs documentation involved.

Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

Helped oversee the daily operations of the store, managing staff and inventory.

Satisfactorily resolved issues arising daily with quick decision-making.

(2) Office Administrator

Kodo Trading, Dubai

Feb 1993 - Mar 1995

Effectively managed accounting, administration & entire operations & business management.

Attended various sales calls in Emirates.

Kept a track of Office Supplies and re-ordered whenever necessary.

Streamlined office procedures and policies to support efficiency and accuracy.

Worked with functional teams to support variety of administrative tasks.

Maintained confidence and discretion in handling sensitive information.

(3) Warehouse Supervisor

Clamar Nigeria Limited, Lagos

Aug 1988 - Dec 1992

Managed a team of 3 members for warehouse operations, cargo movements, deliveries & stock management.

Involved in the development of various reports by operating computerized systems.

Contributed to team effort in whatever other work was assigned to me.

Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

Identified ways to improve efficiency in operations and implemented process changes.

Met deadlines while maintaining high-quality deliverables.

Focused on learning new skills and staying updated with industry changes.

Performed daily cycle counts to keep accurate inventory records.

Guided loading and unloading of goods, maintaining safety standards at all times.

Supervised, scheduled, and trained staff to drive safe and efficient operation of warehouse and delivery functions.

Directed daily activities and workload for warehouse team to achieve output goal requirements.

(4) Management Trainee

Zenith Limited, Mumbai

Nov 1985 - Jun 1988

Began career with this conglomerate dealing in various products like steel pipes, paper, cement etc.

Got an insight into the workings of their various departments:

(1) Sales (2) Shares (3) Accounts (4) Purchase (5) IT

Cooperated in team relationships, fostering enthusiasm and maintaining mutual trust.

Planned, prioritized, and managed time, increasing productivity and efficiency.

Analyzed customer feedback to identify areas of improvement in customer service. Education

Blue Ocean Academy

Dubai, DUBAI

Certification

Logistics & Supply Chain Management (Jun 2008)

Relevant Coursework:

Certified Supply Chain Professional

Career Institute

Dubai, DUBAI

Certification

Logistics & Supply Chain Management (Dec 2006)

Relevant Coursework:

Logistics & Supply Chain Management

New Horizon Computer Learning Centre

Dubai, DUBAI

Certification

Computer Applications (Mar 2002)

Relevant Coursework:

Oracle DBA

R. A. Podar College of Commerce & Economics

Mumbai, Maharashtra

Bachelor of Commerce (B.Com.)

Commerce (Apr 1984)

Relevant Coursework:

Bachelor of Commerce

R. A. Podar College of Commerce & Economics

Mumbai, Maharashtra

High School Certification

Commerce (Sep 1980)

Relevant Coursework:

Higher Secondary Certificate Education

Extracurricular Activities

: Outdoor games

: Dramatics

: Home Decoration / Improvement

: Traveling, Meeting People & Knowing New Cultures

: Participating in Debates

Skills

Quick decision-making ability Communication Skills Leadership Skills People Management Skills

Crisis Management Skills Negotiation and Conflict Resolution Time Management Skills Time Control & Utilization

Customer Service and Satisfaction Solution-Finding & Implementation Customer Relationship Management Customer Relations Enthusiastic & Optimistic Can-do-it attitude

Out-of-the-box thinking Meticulous work

Analytical Thinking Skills Strategic Planning Skills Managing Multiple Priorities Operational Efficiency and Safety Team Building & Motivation Teamwork & Organization Vendor Management Skills Vendor Relations & Compliance Staff Management Engaging & Managing People

Financial Acumen Financial Analysis

Money Handling Petty-Cash Accounting

Office Administration General Management

MS Word MS Excel

MS PowerPoint MS Outlook

Certifications (obtained in Dubai)

: Certified Supply Chain Professional (certificate awarded by IPSCMI USA)

: Logistics & Supply Chain Management (certificate awarded by Career Institute Dubai)

: Oracle DBA (certificate awarded by the Oracle Corporation USA) Knowledge of Languages

: English, Fluent : Hindi, Native - Fluent

: German, Beginner : Marathi, Native - Advanced

: Gujarati, Native - Intermediate : Konkani, Native (Mother Tongue) Additional Information

* I am hard-working, not a work-shirker and respect this quality in others

* I am frightfully honest and respect honesty in others

* I am sincere in my relationships whether personal or professional

* At the workplace, I appreciate:

(a) a healthy work culture – no bitching, back-biting, bad blood, nepotism or groupism.

(b) a positive work life balance – I need to spend quality time with family and friends.

(c) employees being taken good care of by management either monetarily or in kind.

(d) organization associated with some worthy social cause – it instills a sense of pride in an employee working for such an employer.

(e) great ambience – bright colors, nice music, casual dress code – something that will make an employee want to come back to work every morning. All of these will only help enhance my productivity at work.



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