RANDI SCHWARTZ

972-***-****

ad3aza@r.postjobfree.com

CUSTOMER EXPERIENCE PROFESSIONAL

A dynamic business partner with an extensive range of experience in progressive customer service/experience environments. High energy individual that has created and driven best-in-class Customer Experience organizations and customer-centric cultures. Proudly led and been part of service teams that have been critically acclaimed by industry experts and more importantly by customers. Strategize with business leaders to develop creative solutions and new approaches that address revenue, relationships, administration, training and development, staff recruitment, supervision and customer service implementations. Excellent interpersonal and communication skills. Resourceful, adaptable, and creative visionary who drives results. Areas of expertise include: Branding Sales Inventory Control

Staff Development Event Planning Teambuilding

PROFESSIONAL ACCOMPLISHMENTS

Developed a peak performing, customer focused workforce that demonstrated proven ability to establish a profitable and loyal clientele in a highly competitive market. Ensured brand message, voice and key identity elements were faithfully expressed and reinforced through fully integrated, multiple touch points that enhanced the customer experience for luxury brands. Organized participation in events as a Personal Stylist that drove personal sales between $750k to $1M annually. Managed all aspects of the “Neiman Marcus Road Show,” presenting the latest fashion and industry trends in professional office attire and business casual for business executives. Creator of St. John Pop Up Shops and all special events. PROFESSIONAL EXPERIENCE

TRINA TURK, Highland Park Village, Dallas, TX 2022 – Present Boutique Manager

Report to Director of Retail of a $2.1M California lifestyle inspired specialty boutique. Overall management of store sales, operations, visual merchandising and a team of 3 with 2 top performers including 1 with $1M + book of business; shipping and receiving processing, budgeting and inventory.

• Achieved highest sales plan of over $2M for the first time in Dallas history

• Established 2-2-2 sales follow up procedures to ensure all clients receive outreach that was adopted by the company as part of their clientele protocols.

• Programmed and attended local and out of state Pop Up Shops to enhance store sales averaging over $13K per event.

• Headed in store charity events that brought in new client business to the store as well as donated proceeds back to designated charity.

ST. JOHN, Highland Park Village, Dallas, TX 2017 – 2022 Boutique Manager

Reported to the District Sales Manager of a $2.3M specialty retail boutique. Responsible for total store sales and operations and a team of 4 staff including 2 top performing Client Specialists both with million-dollar + book of business; store operations including, P&L, inventory, shipping and transfer processing and audits.

• Established and created successful collective events such as book signings, Women Empowerment Series, charity organization fundraisers and an ongoing styling partnership event with Lela Briggs hosted every July generating an ROI between $50-55K in revenue each year.

• Headed the first in store online initiative, Bevy-Up to maximize service and in store sales, allowing access to full collection and seasonal merchandise; achieved a $100k increase in sales.

• During COVID quarantine, managed 3 Boutiques to “keep the trains running”. Generated in excess of $470k in revenue. Chosen to run these operations due to management skills and abilities. Resume of RANDI SCHWARTZ Page 2

BVLGARI, Dallas, TX 2013 – 2017

Store Manager

Reported to the Vice President of Sales of a world-renowned fine jeweler. Overall store revenue was $2.1M. Directed operations and four staff members in sales and visual merchandising, managed P&L/budget, and staff development while mentoring team to achieve individual and store goals.

• Represented the company as the “Face of the Brand” at industry and charity events. Secured more than $2M in sales during second year of tenure following a $1.3M freshman effort, increased brand awareness significantly in first two years through solid planning and store development.

• Increased revenue from $900k to $2.1M during time in position through planned special events with Mall ownership.

• Supported excelled customer service through one on one consultations throughout the country. Primary travel with customers to New York main location.

NEIMAN MARCUS, Dallas, TX 2003 – 2013

Personal Stylist 2013

Reported to the Couture Manager of a customer centered Flagship store retail location. Responsible to maximize business potential through solid relationships cultivated with affluent luxury conscious clientele.

• Secured sales in excess of $750K per year.

Managed all aspects of the “Neiman Marcus Road Show,” presenting the latest fashion and industry trends in professional office attire and business casual for business executives. Designated Selling Associate-Personal Stylist, Akris 2005 – 2013 Promoted the high-profile anchor couture line, including leading trunk shows and special events. Traveled periodically to New York and Switzerland to buy for the store based on client-specific knowledge of purchasing habits, likes, needs, and demand. Outlined AKRIS collections in quarterly presentations to store and alterations staff and ensured product allocation through key relationships with corporate buying office and AKRIS.

• Orchestrated collection previews and fittings for high-profile attendees of infamous Crystal Charity luncheon, fashion shows, and ball in collaboration with sales associates.

• Achieved record-breaking $1.7M net revenue through exposure gained through participation in Crystal Charity events; captured an additional $800K increase in revenue. Designated Selling Associate-Personal Stylist, St. John 2003 – 2005 Guided sales associates in merchandise fulfillment and trained them with in-depth product knowledge. Choreographed fashion shows, managed trunk shows, sponsored luncheons, and oversaw client styling. Determined choices from collection specifically for clientele on seasonal buying trips.

• Launched St. John boutique’s new couture line, securing $750K in personal sales while increasing net revenue from $400K to $1.1M within one year of roll out; managed all aspects of merchandising, inventory and sales. DELANNS, Dallas, TX 2001 – 2003

Lead Sales Representative

NEIMAN MARCUS, Dallas, TX 1999 – 2001

National Personal Shopper / Store Liaison

EDUCATION/PROFESSIONAL ASSOCIATIONS

BOWLING GREEN STATE UNIVERSITY, Bowling Green, OH

M.S., Education (MED), Recreation Program and Sports Facility Management B.S., Education (BED), Parks Recreation and Leisure Facilities Management North Park Center- past Board Member

Highland Park Village-past Board Member

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