Customer Service Technical Support
Resume:
Vernisha Turnage
Kansas City, KS 66102
(816) 302- 5946
***********@*****.***
Profile
Hands-on and diverse experience and accomplishments in sales, promotions, and technical support. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. That gives great organizational leadership, team building, and customer service.
Core Strengths
● Excellent communication skills, technical assistants and telecommunications knowledge.
● Operated computers with Microsoft Office, Word, Power Point, and Excel.
● Employee relations specialist/ Complaints
● Unloaded supplies, equipment, and non-perishable food items.
● Scheduled delivery time and dates as required.
● Maintained inventory and recorded of all products as necessary.
● Very driven and will exceed at any task token upon. Skills
● Shift Supervisor
● Call Center
● Guest Services
● Fast Food
● Key Holder
● Retail Sales
● Food Service
● Team Player
● Store Management Experience
● Inventory Control
● Communication Skills
● Interviewing
● Cash Handling
● Typing 80per min
● 10-Key
● Microsoft Office
● Microsoft Word
● Microsoft Powerpoint
● Microsoft Excel
● Data Entry
● Organizational Skills
Accomplishments
● Product Sales
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
● Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
● Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Dollar Tree
Assistant manager- Kansas City, KS
June- 2020 - Present
Open and closing, Money Handling, Shift Management, Stocking, Cleaning and maintain safe store.
Wendy's
Shift Lead- North Kansas City, MO
January 2018 - February 2020
Opening manager, money handling, shift leading, inventory, truck orders, food safety Sale specialist
Teleperformance- Killeen, TX
August 2017 - December 2017
Apple mobile sales specialist taking incoming calls for sale Collection agent
GC services- copperas cove,Tx
February 2016 to August 2017
Taking incoming and outgoing phone calls on people paying that for Synchrony Bank Cashier
Buffalo Wild Wings - Leavenworth, KS
October 2015 to December 2016
Hosting cashier cleaning bussing tables
Caretaker
Rose Palms - Kansas City, KS
February 2015 to December 2016
Giving meds given bath cooking cleaning watching over the clients and making sure they're in good hands they're not doing anything
Walmart -Leavenworth, KS
March 2016 - February 2017
Zoning stocking helping customers
Cashier
HEB - Killeen, TX
Responsibilities Keeping area clean andRinging up customers Avenue Thrift Store
Sales Representative Kansas City, KS
01/2013 - 08/2014
Provide customer service in sales department. Computed sales prices, total purchases and processed payments. Maintained knowledge of current promotions, policies regarding payment exchanges, and security practices.
Target
Sales Floor/Cashier Kansas City, MO
09/2011 - 01/2013
Unloaded, picked, staged and loaded products for shipping. Processed customs duties and fees quickly to release international shipments. Maintained accurate stock records and schedules. 09/2011 – 11/2012 Gateway Plaza Townhomes Kansas City, KS Office Assistant
Greets customers of the department or other personnel of the apartments. By phone, in person or through electronic media. Assesses customers' needs and explains services, processes, procedures and guidelines. Processes forms or applications to ensure accuracy and completeness; computes or verifies data, fees or payments, enters data and forwards or files paperwork 10/2008 – 08/2009 Crossline Tower Kansas City, KS
Customer Care
Provided base level IT supports to company personnel. Resolved customer complaints, concerns with strong verbal, and negotiation skills. Researched issues on various computer systems and databases to resolve complaints and answer inquiries. Educational Background
2008 Wyandotte High School- Kansas City, KS
High School Diploma
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