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Customer Service Product Marketing

Location:
Brooklyn, NY
Salary:
65000
Posted:
February 01, 2024

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Resume:

MOHAMMAD NAHID HOSSAIN CDCS

****, **** ******, ********, *** York, 11218

914-***-****

ad3az5@r.postjobfree.com

linkedin.com/in/mohammad-nahid-hossain-967210114

Career summary

Pragmatic and analytical banker with 23 years of experience in general & investment banking and foreign trade activities. Monitoring and evaluating the financial market and data to develop strategic investment plans that facilitate client’s financial goals. It has achieved a record of success in managing significant client portfolios through calculated investments. Increased sustainable profitability through establishing a strong customer service strategy and accomplished executive role with a proven ability to develop and implement banking strategies that support business and financial objectives. Skills

• New Account Management.

• Investment & Credit operation, Foreign Trade

• Customer Service, Capital Market activities

• Budget planning, Compliance and Reporting

• Service Product Marketing Management

• Microsoft Office, SWFIT Operation

• T-24 and ABABIL Software Operation

• Fluent in Bengali (Reading & Writing)

Professional Experience

Ayon Construction Oct 2023 to till date

Supervisor

Responsibilities:

• Preparation of job/work quotations.

• Contact with the customers regarding the jobs/works and finalize the contract.

• Arrangement of resources (Human & Technical) to accomplish the work.

• Monitoring the work in person

• Preparation of bills and on ward submission thereto.

• Collection of Bills

• Maintaining of worker payments etc.

Al-Arafah Islami Bank Limited, Chittagong, Bangladesh Jan 2012 - Sep 2023 SVP & Manager

Responsibilities:

• Supervised all workflows conducted in the branch. Developed and implemented strategies for expanding the organization's market reach.

• Provided strategic guidance to the officers on operational decisions and initiatives.

• Directed annual budgeting process and supervised financial performance of departmental operations.

• Managed relationships with customers to ensure successful banking and monitored key performance indicators to track progress

• Conducted regular reviews of business operations, identified areas for improvement, and proposed solutions and developed new policies and procedures to increase efficiency in all departments.

• Created plans to improve customer service standards throughout the organization.

• Collaborated with senior management on long-term planning initiatives that aligned with corporate goals.

• Ensured compliance with applicable laws, regulations, policies, and procedures.

• Monitored competitors' activities to stay ahead of changes in the marketplace.

• Delivered organizational performance reports on monthly basis to executive team.

• Implemented and monitored internal control procedures.

• Ensured compliance with organization procedures and policies. Exim Bank of BD Limited, Chittagong, Bangladesh Sep 2005 – Jan 2012 Senior Principal Officer & Foreign Trade Officer

Responsibilities:

• Issuance of Letter of Credit by applying regulatory guidelines.

• Transmitted LCs through SWIFT operation.

• Realization of related charges according to charge schedule.

• Reporting of monthly basis as per Central Bank regulatory requirement.

• Scrutinize import documents properly as per UCP-600 and ISBP guidelines.

• LC payment by applying all procedures.

• Realization of export proceeds and appropriation thereto. National Bank Limited, Chittagong, Bangladesh May 2000 – Sep 2005 Senior Officer

Responsibilities:

• Opened different types of accounts.

• Mobilized customer deposits.

• Issued PO, DD and TT

• Performed in loan and advance officer

• Worked in foreign trade department.

Education

• Master of Business Administration in Marketing – University of Chittagong, Bangladesh

US Equivalent: Bachelor’s degree in business administration (Marketing) from a regionally accredited educational institutional in the United States

Graduation in 1996

• Masters of Bank Management in Banking & Finance - University of Science & Technology Chittagong

(USTC), Bangladesh

US Equivalent: Bachelor’s Degree in Bank Management from a regionally accredited educational institutional in the United States

Graduation in April 2007

• Bachelor of Business Administration (BBA) in Marketing – University of Chittagong, Bangladesh

US Equivalent: Three Years of Studies in Business Administration (Marketing) from a regionally accredited educational institutional in the United States

Graduation in 1995

Additional Qualifications

• Certified Documentary Credit Specialist (CDCS) - UCPDC, ISBP, URR, URC, ISP, e-UCP from LIBF, United Kingdom

April 2017 - April 30, 2020

1st Recertification Year 2020 - 2023

2nd Recertification Year 2023 – 2026

• Banking Diploma Examination Part-II (DAIBB) in Banking Law & Practice - The Institute of Bankers, Bangladesh (IBB)

June 2005

• Post-Graduate Diploma in Personnel Mgt. (PGDPM) in Personnel Management – Bangladesh Institute of Management (BIM)

US Equivalent: Bachelor’s Degree in Marketing and Personnel Management from a regionally accredited educational institutional in the United States

Graduation in December 2002

• Banking Diploma Examination Part-I (JAIBB) in Banking Law and Practice - The Institute of Bankers, Bangladesh (IBB)

May 2001



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