Customer Service Representative
Resume:
Aniyah
Devine
Cocktail
Server/Bartender
Aniyah Devine
***********@*****.***
Seasoned Hospitality Service Representative with roots in high volume, fine dining establishments and 10+ years of experience in all FOH positions. Extensive knowledge of alcoholic beverages with background in Culinary Art, a resilient work ethic and very strong customer service record. Committed to establishing a welcoming atmosphere and fostering repeat business. Detail oriented, energetic, adaptable, compassionate, and has a great attitude.
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Skills
High school Diploma Elk Grove High school
2017
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Experience
Hillstone-MANHATTAN
Service Bartender (December 2023-Current)
378 Park Ave, New York
● Efficient bartender with 2 years’ of experience running bar areas, ensured work areas were organized, stocked and clean
● Provided exceptional customer service in a Upscale environment
● Served more than 80 drinks per night to a lively 32 table section
● Well-trained in beer and liquor knowledge
The Fleur Room- MANHATTAN
Bottle Server (June 2021-June 2023)
105 w 28th St, New York
● Displayed enthusiasm and promoted professional fun service to guests
● Maintained a strong reputation for efficiency and accuracy in a high-volume environment
● Ensuring an unforgettable experience by engaging thoroughly with tables as appropriate; as shown by overall 25% tip average.
● Facilitating a superior dining experience by guiding guests based on preference,recommendations, and mood, with additional focus on maximizing check totals.
● Establishing and maintaining positive client relationships with regulars and newcomers alike.
Mermaid Inn-MANHATTAN
Bartender/Server (December 2019-October 2021)
570 w Amsterdam ave
Closed down during COVID
● Collaborated with a strong team to provide top-quality food and beverage service at this upscale-bar restaurant
● Exemplified hospitable service and positivity at all
● Mixed beverages and prepared various cocktails; worked on the constant improvement of customer service
EL HEFE- CHICAGO
Bottle Server (March 2017- April 2019)
15 w Hubbard, Chicago 60654
● Assisting guests in menu choice, with particular focus on high ticket items based on perceived personal preference.
● Created an exclusive experience for clients every shift.
● Ensuring that all guests receive their orders in a timely fashion to keep a high turnaround rate.
Westwood Tavern & Tap- CHICAGO
Bartender/ Server/ Banquet Server (January 2017 - September 2019) Schaumburg Il, 60067
● Establishing a comfortable dining environment by serving guests in a welcoming manner,ensuring guests feel like family each and every visit.
● Serving guests in an upscale environment with proper etiquette.
● Establishing connections with return customers in order to improve the individual dining experience.
● Offering recommendations based on individual knowledge, customer desires, as well as broad knowledge of wine and food. Qualifications/Certifications
● Proficient in use of multiple POS computing systems, including Aloha, Micros, and Toast.
● Excellent Customer Service skills, reducing customer dissatisfaction ratings to 5% or lower amongst participating shifts.
● TIPS Certification, valid as of October 2022.
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