Virtual Assistant Customer Service

LEIZEL M. TILOS

Purok * Bagontaas Valencia City Bukidnon 8709 *************@*****.***

https://www.linkedin.com/in/leizel-tilos-4b82b4287/ +639********* VIRTUAL ASSISTANT

Profile

A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction. Core Proficiencies

Customer Service Multiple Project Management ESL Teacher Office Management Business Development Relationship Building Community Relations Customer Loyalty Document Preparation

Professional Experience

Instant Reader Incorporated, Los Baños, Laguna

2021 to 2023

VIRTUAL ASSISTANT

Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth.

Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

Utilize problem solving skills to resolve customer issues and enhancing service level.

Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.

Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.

Maintain a detailed delivery calendar to coordinate schedules and appointments.

Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude. 51TALK Int, China 2017 to 2020

FREE TRIAL ELITE/ TEACHING QUALITY/ ENGLISH TUTOR

Provided outstanding customer service, Free Trial Classes to entice parents/clients exceeding all customer service expectations.

Coach Tutors on how to deliver quality classes online.

Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.

Provided exceptional customer service while assisting key clients.

Maintained detailed records of billing through reconciliation processes. Merchandising Supervisor, Citi Hardware Malaybalay 2016-2017

CUSTOMER SERVICE REPRESENTATIVE

In charge of item displays and handles merchandisers.

Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.

Listened to the customer and analyzed the problem to offer a prompt resolution to endure loyalty and business.

Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings.

Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.

Education

Bukidnon State University, Malaybalay City, Bukidnon/Philippines 2013 Bachelor of Science in Community Development

Relevant Coursework: Social Work

Clubs/Activities: Student Body Organization Officer 2008

Relevant Project: Handle students school activities Certifications:

TESOL Certified

TEFL Certified

Virtual Assistance Training

Additional Proficiencies

Technical Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher) Microsoft Visio Microsoft SharePoint Adobe Photoshop Google Docs Google Drive Google Calendar Google Plus QuickBooks Dropbox Salesforce

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