Michael E. Maturen

Hillsboro, OR LinkedIn ad3ax2@r.postjobfree.com 303-***-****

Senior Director Program Management Office

Data & Analytic Cloud Integration Enterprise Strategy

Data Analytics Stakeholder Management

10+ years' experience in portfolio/program management, proven ability directing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value. 12+ years’ management consulting experience, over 6 years’ experience in data analytics, and over 5 years supervisory experience. Accomplished directing and influencing strategic decision making, overseeing data and information collection in an established systematic fashion, and directing data preparation for analytic efforts.

Facilitated the migration of data and analytics platforms to the cloud with projected budgets of $103.6M in 2022 and $82.2M in 2023.

The on-time and on-budget Key Performance indicators (KPIs) for 2022 exceeded expectations, registering 96% and below 5%, respectively.

Skills: Negotiation Business Review & Planning Project Governance Relational Database Management Vendor Management Project Management Office Cost Center Management Budget Management Business Value Prioritization

EXPERIENCE

Kaiser Permanente Portland, OR 07/2018 – Present

Director, Program Management Organization, Data and Analytics

Established a Program Management Organization (PMO) for a board-funded Data and Analytics investment portfolio dedicated to transformative IT and healthcare programs, comprised of 300 individuals.

Facilitated the migration of data and analytics platforms to the cloud with projected budgets of $103.6M in 2022 and $82.2M in 2023.

The on-time and -budget Key Performance indicators (KPIs) for 2022 exceeded expectations, registering 96% and below 5%, respectively.

Facilitated an enterprise initiative to advance the IT technology platform by accessing the technological framework and identifying current and future business, medical group, organizational, and IT operational challenges.

Collaborated with a vendor partner to formulate and garner approval and endorsement from the IT executive leadership for optimal use cases and an aligned technological 5-year roadmap.

Implementation of a suite of program management tools, including Atlassian, MSFT Project Online, and Power BI.

Enhanced operational efficiency by 35% and unified the enterprise platform for standard KPIs and operating metrics.

Developed and directed a strategy with our Cloud vendor partner and internal stakeholders to architect an engineer persona-centric training framework, driving a transformative shift in our in-house technical training pertaining to Cloud technologies and credentials.

Increased organizational Cloud technologies certifications by 17% within one year, surpassing the enterprise’s goal.

Guided a critical program for IT leadership, orchestrating an evaluation and correction of the existing Cloud (SaaS) analytics platform. Obstacles impacting performance were identified, addressed, and removed. All performance gaps were addressed and contingency plans implemented.

Optimized cloud technology performance by achieving platform configuration enhancements and revising the ETL coding guidelines.

Directed a team of 23 Project Managers, Scrum Masters, Release Train Engineers, Agile Coaches, Data Scientists, and Business Analysts while mentoring teams with their career paths, development plans, 360 feedback and yearly goals.

Employee job and managerial satisfaction metrics (People Pulse) consistently exceeded overall IT and organizational results.

Skills: People Development · Program Staffing · Forecasting Excel· Data Quality Reports · Risk Management · Change Management

Principal Program Manager Denver, CO 12/2015 – 07/2018

Directed a multidisciplinary team to oversee the execution of complex initiatives, consistently delivering results that exceeded expectations, and managed a diverse portfolio of projects, driving alignment between strategic objectives and operational execution.

Implemented robust project management methodologies to ensure clear goals, efficient resource allocation, timely delivery, and financial controls. This included SDLC audit, Quality Assurance Planning and Regulatory Auditing.

Fostered relationships with business and IT stakeholders, resulting in seamless communication and collaboration.

Directed a high-profile program that integrated newly acquired markets into the enterprise solution for rating and underwriting functions.

Generated membership and claims data for 5M additional members for the Large Commercial Group book of business.

Managed a critical program turnaround to avoid contract compliance penalties due to ongoing delays in data submission.

Championed a 30% reduction of end-to-end data processing time and avoided a penalty cost.

Influenced the organization to conduct a test automation proof of concept with a QA vendor partner’s open-source product. IT audit testing was conducted in collaboration with the KP Quality Assurance organization.

The pilot reduced QA total cost by 30% through resource reductions and increased the ability to expand the scope with minimal impact on the staff, budget, and timeline.

Guided transformational changes to program and project intake processes.

Eliminated redundancy, manual activities, increased clarity and proficiency, and reduced costs for the organization.

Skills: Managing Project Budget · Customer Relationship · Customer Facing · Customer Success · Performance Management · Process Improvement

Cognizant United States, On-site 04/2011 – 12/2015

Senior Manager

Influenced client healthcare organizations in effectively selecting, implementing, and managing software solutions that enhance healthcare delivery, streamline operations, and ensure regulatory compliance.

Developed and managed comprehensive at-risk program turnaround plans, conducting thorough risk assessments of clients’ PMO processes and procedures in response to client proposals.

Ensured software solution delivery to meet client’s objectives and strengthened PMO best practices.

Spearheaded organizational leadership by engaging with key accounts to develop portfolio and program strategies to address at-risk programs.

Identified key challenges and areas for improvement.

Collaborated on proposal responses by assisting in evaluating, selecting, and presenting software solutions

Won business by aligning with the specific requirements and goals of healthcare organizations.

Skills: Project Management Software · Process Alignment · Metrics Reporting · Motivating · Healthcare Consulting · Strategic Planning

WellPoint Denver, CO 07/2009 – 12/2010

Senior Manager, Technology

Developed and implemented a transformative strategy that reorganized provider contracting, credentialing, and pricing service processes and procedures, reducing operations costs by 20%. Mentored Project Managers, SMEs, and development resources, increasing satisfaction scores by 15%.

Skills: Provider Contracting · Team Leadership · Coaching & Mentoring · Program Management · Operations Management · Revenue Forecasting

EDUCATION AND CERTIFICATIONS

Bachelor of Science (BS) Computer Science Mathematics Central Michigan University

Project Management Methodologies Training Capgemini America Perform

Certified Scrum Master (CSM) Scrum Alliance Expected Mid 2024

Project Management Professional (PMP) Project Management Institute (PMI) Expected Mid 2024

ADDITIONAL SKILLS

Professional Service Project Planning Supportability Marketing Sale Attainment Data Analysis Marketing Team Special Project Technical Support Servant Leadership Problem Solving Judgment Interpersonal Communication Functional Leadership Directive Production Deployment Team Member Coaching & Mentoring Managing Consulting Sales Recruiting Agile Hybrid Waterfall Methodologies Global Vendor Management

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