Elizabeth Firpo

** ***** *****. ******** ** ***** Cell: 516-***-**** ad3ax1@r.postjobfree.com

Key Skills Excellent Customer Service

Rating

Able to Multi Task

Works well under pressure

Resourceful Team Player

Good Communication Skills

Enthusiastic & Dependable

Excels at building relationships with

Customers and Colleagues

Knowledge of OMS Systems

60 Words per minute

Proficient in Microsoft

Experience D & D ASSOCIATES– GARDEN CITY, NY

January 2017 to Present: Liability Appointment Scheduler

Providing customer service to Insurance Carriers, Attorney’s and Doctor’s offices.

Scheduling appointments for injured claimants.

Inputting Doctors schedules into computer system.

Credentialing Business.

Scheduling depositions and testimony for doctors.

Setting up referrals.

Handling and maintain medical file.

Creating spreadsheets and presentations.

Evaluating medical file to make sure the appropriate specialty is set up. MES SOLUTIONS- HOUSTON, TX

November 2012 to December 2016 Account Manager

Responsible for managing the book of business for the entire Houston area.

On the spot face to face customer service and troubleshooting.

Working out in the field to maintain and enhance the list of clientele to use our services.

Following up with customers to ensure they were happy with the service we provided

D&D ASSOCIATES: Liability Service Rep

August 2002 to November 2012

Handling a high volume of new work assigned daily.

Trouble shooting calls from injured claimants, Plaintiff attorneys and Insurance Carriers.

Notifying clients of doctor’s appointments.

Creating spreadsheets to follow up on pending files. Education Sep 1995 – June 1999 West Hempstead High School

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