SUMMARY OF QUALIFICATIONS

Proficient organization skills, attentive to details.

Expert in customer care/communications, problem solving, relationship building and ensuring quality service

Experienced MS Office user with additional proficiencies in assorted databases.

Spreadsheet/Reports & Database Creation

Meeting & Event Planning

Executive & Administrative Support

Self-Starter with little or no supervision

Multi-task

EDUCATION

Middle Tennessee State University

Master’s in Information Systems & Security

Tennessee State University, Nashville, TN

Bachelor’s in Business Information System

Nashville State Community College, Nashville, TN

Associate in Applied Science Degree-Office Administration (Medical Concentration)

Heald Business College, Oakland, CA

Associate in Applied Science Degree Computer Business Administration

EMPLOYMENT HISTORY

Information Systems Specialist/Analysis June 2011-presently

Asset Management

Software maintenance

Payroll processing

Validate and maintain Billing Reports.

Trainer

Contractor Resource Recruitment, On-boarding, and Off-boarding

Develop and maintain training material

Maintains an inventory tracking system.

Project management

Perform security audits and identify and analyzes areas of potential risk to assets, resources, or success of organization.

Conducts post implementation audit by evaluating system or changes to determine that all objectives are met.

Evaluate information gathered, identify gaps, and incorporate business solutions into a system functionality.

Identify security breaches.

Analyze security operations to identify risk or opportunities for improvement.

Reviews simple single logs (security, users, performance, etc.) and monitors system activity based on review of data.

Recommend ways to conduct assessments to reduce risk.

Provides data analyst support to management teams

Lead projects and coordinate with other teams to meet agency needs.

IT Procurement-processing purchase order receipts for goods and services

Procures hardware, software and services

IT Staff contract administrator

Provide research, analysis, and problem resolution, including creating and monitoring service requests with Tech Support.

Utilize Software to gather needed data for reports.

Analyze work processes for information systems.

Compile technical documentations Service Reports.

Work with operational managers to embed changes within the business.

Report and manage risks/issues to appropriate escalation.

Prepare structured models of the proposed issues, including a data flow process, which illustrate specific functions of the system.

Research, set up and maintain a variety of records and files.

Perform other ad-hoc duties required and/or requested, special projects

Director Assistant July 2007-Dec. 2008

Hickory Hardware, Nashville, TN

Responsible for managing the flow of all assigned materials; to include planning, communicating and coordinate the release, follow-up, and delivery of materials

Responsible for processing daily reports for Distribution Center

Coordinating the orders to be processed by Distribution Center

Assisting Director and Management of Distribution Center

Analyzing and Reviewing Excel Spreadsheets

Troubleshooting, Solving problems for managers and co-workers

Assisting Customers with problems with Distribution Center

Managing major accounts

Perform other administrative duties required.

Contact this candidate