Cynthia Collins

ad3avv@r.postjobfree.com (918) 727- 3009

Skills

· Team Player · Problem Solving · Active Learner

· Compassionate · High Energy · Communication

· Self Motivated · Responsible · Attention to Detail Abilities

Customer Service

· Provided pleasant and energetic customer service with a pleasant attitude to ensure repeat business.

· Engaged customers with a pleasant attitude in order to increase revenue opportunities.

· Maintained knowledge of menu items to answer customer inquiries.

· Provided recommendations based on customer preference and needs.

· Processed customer payments via cash and credit card and audited drawer for correct totals.

· Escalated complaints or issues from angry customers to the proper personnel.

· Stocked shelves and clearly marked prices to provide easy customer access to merchandise. Teamwork

· Worked as the crew leader of a restaurant.

· Maintained composure during fast-paced, sometimes hectic situations.

· Worked together as a team to open and close kitchens.

· Thrived in team environments and worked collaboratively with others.

· Led, trained, supervised, motivated, and evaluated customer service representatives. Management

· Arrived early to each shift to prepare for the day and be ready to begin work on time.

· Handled customer complaints and resolved conflicts through active listening and clear communication.

· Inventoried stock and optimized supply levels to ensure product was available for customers.

· Assisted employees with on-the-floor issues, from customer service to technical issues.

· Rotated produce and ingredients to ensure waste reduction by utilizing items before their expiration dates.

· Cleaned facilities before opening and throughout the day to create a welcoming environment for all guests.

· Completed work correctly and with precision the first time, avoiding costly errors and delays.

· Assisted team members with adapting to change.

· Utilized downtime to further knowledge and continue to develop as an employee. Leadership

· Communicated with employees to clearly explain everything from specific tasks to goals.

· Assigned and delegated tasks to employees by identifying and evaluating skills.

· Engaged with employees, especially during busy and stressful periods, to create a positive atmosphere.

· Solved problems using creative, outside-the-box, and nontraditional approaches.

· Accepted responsibility for both the successes and failures of the team. Education

· Employment Readiness 2023

· Beginning and Advanced Culinary Concept 2023

· GED 2012

Work Experience

· Crew Member Church’s Chicken 2014 – 2017

· Crew Member Kentucky Fried Chicken 2007 – 2012 Volunteer Experience

· Housekeeper Refuge Church 2023 - present

· Support Staff Family & Children's Services – Women In Recovery 2023

· Parent Teacher Support Mark Twain Elementary School 1996 – 2007

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