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Customer Service M A

Location:
Lawrenceville, GA
Posted:
February 01, 2024

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Resume:

James Wright

Lithonia, GA *****

ad3avm@r.postjobfree.com

+1-678-***-****

I'm a result-driven professional with a strong experience in customer service and warehouse shipping/ receiving procedures. Strong "hands-on" technical knowledge and a proven ability to lead and motivate project teams to ensure success. I'm a very mature man seeking to obtain a warehouse position with a progressive company that will utilize my skills and offer opportunities and challenges for growth. I have the experience to work independently, or as part of a team to assist your company in accomplishing your company's strategic goals and business plans. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Forklift Operator/ high Reach Truck

Deutsche Post & DHL - Palmetto, GA

August 2022 to January 2023

• Operated various forklifts and pallet jacks. Using Rf scanner to completely pull orders accurately.

• Ensured inbound and outbound shipments included the accurate quantities and were free of damages;

• and I immediately reported damages and quantity discrepancies to the on duty warehouse supervisor. I unloaded inbound shipments and safely move the products to the correct storage locations and efficiently stack and store the merchandise in the appropriate storage or holding areas.

• Effectively scanned shipments with RF scanners and move outbound products from staging and/or storage areas to the appropriated transportation vehicle in correct delivery order for our customers to increase the delivery efficiency for the truck drivers. Warehouse Associate/Shipping and Receiving

Dade Paper Company - Austell, GA

December 2007 to August 2021

Responsible for conducting daily inventory checks. I operated and maintained various forklifts and jacks to palletized and pulled orders accordingly to customer invoices. I scheduled pickups with freight companies (LTL, OTR, and UPS). I operated stand-up and forklift trucks to transport the inbound and outbound shipments throughout the warehouses.

• Ensured inbound and outbound shipments included the accurate quantities and were free of damages; and I immediately reported damages and quantity discrepancies to the on duty warehouse supervisor. I unloaded inbound shipments and safely move the products to the correct storage locations and efficiently stack and store the merchandise in the appropriate storage or holding areas.

• Effectively scanned shipments with RF scanners and move outbound products from staging and/or storage areas to the appropriated transportation vehicle in correct delivery order for our customers to increase the delivery efficiency for the truck drivers.

• Performed daily preventive maintenance on the forklifts and other equipment to ensure the equipment safe operation and maintained the facility's equipment and materials in a neat, clean, and orderly fashion. Foreman/Driver

Quick Trip Relocation LLC - Norcross, GA

February 2001 to December 2007

• I successfully performed the duties as warehouse foreman of a 3-5 man crew where I supervised and assigned their daily job responsibilities to meet the company's mission to process our customer's orders. I led my team to tracked unload inbound shipments and move products to stack and store merchandise in appropriate places storage locations for shipments. I successfully monitored the shipments to reduce the company's inventory and theft lost rate.

• I monitored and scheduled my team's daily product shipments to our customers, by ensuring that the products were properly pelletized and loaded in the trucks for the correct delivery and shipment order to ensure the best delivery route for our truck drivers. I also operated forklift and various pilot-jacks and lifts. Maintain forklift equipment by troubleshooting breakdowns, performing preventive maintenance, recommending repairs and performing routine pre and post inspections. Supervisor Security Officer

Spartan Security and Protection Services - Atlanta, GA March 2003 to April 2004

I supervised and coordinated the activities of my security team. I led my team to conduct periodic tours around buildings and grounds to protected properties from fire, theft, and illegal activities. My team checked visitors for proper identification and clearances and followed the established security procedures.

Administrative Assistant/ Customer Service Representative State Farm Insurance, Company - Valdosta, GA

March 1998 to March 2003

Assisted policyholders in making changes to their existing policies, as well as trouble shoot and solved any issues that arose in an office servicing more than seven thousand policies. Preformed insurance policies researches followed up with customers to resolve polices issues. Managed customer accounts and made suggestions as to coverage and additional products and services based on their needs and situations. Provided customers with information regarding payments due, accepted and processed policy payments into the company's computer systems and issued customer receipts and provide copies of policy documents to customers.

Education

College Prep

Valdosta High School - Valdosta, GA

June 1996

Business Administration

Georgia Military College - Milledgeville, GA

Skills

• Excellent computer skills (Less than 1 year)

• Microsoft office (Less than 1 year)

• Ms office (Less than 1 year)

• operations (Less than 1 year)

• Shipping & Receiving

• Warehouse Distribution Experience

• Forklift

• Warehouse Supervisor Experience

• Warehouse Experience

• Order Picking

• Load & Unload

• Logistics

• Office Administration

• Pallet Jack

• Reach Truck

• RF Scanner

• Freight Experience

• Microsoft Word

• SAP

• Manufacturing

• Time Management

• Warehouse Management

• Materials Handling

• Machining

• Assembly

• Inventory Control

• English

• Packaging

• Industrial equipment

• Warehouse management system

• Microsoft Excel

Certifications and Licenses

Forklift Certified

Assessments

Forklift safety — Proficient

May 2020

Best practices and safety hazards in forklift operation Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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