Controller, Airside Team Leader, Baggage Team Leader, Passenger ser

CAREER OBJECTIVE

QUALIFICATION HIGHLIGHTS

PROFESSIONAL EXPERIENCE

RYAN PAUL S. MORALES

Contact No.: 050-*******

Email Address: ***************@*****.*** / ***************@*****.*** LinkedIn: https://www.linkedin.com/in/ryan-morales-89849217a/ Address: Sharjah, United Arab Emirates

To gain a worthwhile position where my abilities and experience will carry out my fullest potential within a prestigious organization that offers challenges and professional development.

• 11 Years Experience in Airport and Cargo Freighter specifically in ground handling, airside/ landside OPs, Cargo and DG Acceptance and Handling Etc.

• Competent to work well under pressure and tight deadlines.

• Manage small to large teams to perform a variety of tasks.

• Knowledgeable in handling Passengers, Airport Safety and Security, Airline Customer query and specific request, Cargo and Passenger flight related inquiries.

• Computer literate – Familiar with Airport Software and Management Systems, Departure Control System, SITA, Accel Aero Reservation System, Nomad ULD Management System, Tracer, Sky chain, Epos, Oracle, ARINC, Champ Cargo System, Airport Activity Control System (AACS), EKAS, PDA, Belt Conveyor System and Two-way Radio.

• Excellent communication skills both written and spoken English language.

• Flexible – able to respond quickly to changing priorities and work unsociable hours. Jun.2022 till present Omega Air FZE, UAE

ULD Controller

• Coordinate, arrange and transfer ULD between the stations, when necessary, and provide it in appointed times for each station and in all various operating sites.

• Providing ULD and Equipment necessary in airports in appropriate timing appointments.

• Prepare arrangements to allocate, move and transfer ULD between the stations due to the needs of each station.

• Participation in arranging and preparing the needs of charter flights, stations, and new directions, and make sure of providing equipment and supply airports with fixtures which are provided before the running of cargo flights.

• Keeping the records related to allocating, transfer move ULD and shipping containers and update them continuously.

• Follow-up and control borrowed equipment and lend it to others, as well as review invoices and payments.

• Participation in Organize, coordinate land cargo movements.

• Insert information necessary related to equipment, devices and ULD manager and update it regularly, as well as support and control problems that stations may face and resolve it correctly.

• Keep the self-informed during self-learning initiatives and training determined for developments in all respects relevant in terms of operations control. Jan. 2016 till Sep. 2020 Emirates Group (DNATA), UAE Airside Team Leader - Cargo and ULD

• Provide leadership and direct supervision to a team of staff to warrant service delivery targets and schedules are met, and within the boundaries of safety and regulatory requirements. Delegate tasks and oversee activities for efficient and quick dispatch of inbound/outbound cargo, baggage, and/or ULDs to the respective sortation areas.

• Conducts safety briefings to team members regularly at the beginning of the shift to ensure that all safety standards are adhered to.

• Ensure the smooth running and serviceability of the relevant support systems and/or equipment and take necessary steps in case of failure or breakdown.

• Intervenes & takes immediate action when there is a risk exposure & apply corrective actions.

• Complete all pre and post flight activities, and any other administrative requirements.

• Escalate service issues to the Duty Officer upon completion of departure activities, for future preventive maintenance.

• Take stock of all mishandled/missing baggage, establish reasons for the mishandling, and dispatch advisory messages to down-line stations as appropriate. Oct. 2014 - Nov. 2015 SHARJAH AVIATION SERVICES, UAE Baggage Team Leader

• Ensures timely delivery of baggage/freight to the Aircraft side, Transfer Unit/Drop-off point in Arrival/Departure Area.

• Supervise the Loading and Unloading of baggage’s onto the reclaim belt in swift and controlled manner.

• Handle hazardous goods safely and in accordance with prevailing safety regulations.

• Liaise with Ramp, Load Control Team, and Airport Ground Crew Service to ensure all requirements are met and advise on any issues that may impact the loading process.

• Report all relevant occurrences during the shift that affected the service time to the BHU Allocator and Airside Operations Manager

• Periodic monitoring and provides pro-active correction for team /staff performance. Jan. 2012 - Sep. 2014 SHARJAH AVIATION SERVICES, UAE Passenger Service Agent

Reservation (Ticketing):

• Serve customers in a courteous and professional manner and provide maximum assistance.

• Effectively use sales skills to generate revenue by converting enquiries into confirmed reservations and applying all rebooking charges and excess baggage charges where appropriate.

• Handles re-booking or re-routing of passengers in cases where flights are disrupted according to normal IATA procedure and with reference to the carrier’s instructions.

• Response to telephone enquiries from passengers, service partners, airlines, and travel agents. Check-in Counter:

• Conducts passengers and baggage check-in for its correct flight as per standard procedure.

• Validates passenger’s documentation with respect to immigration and security requirements.

• Provide the passengers with adequate information about the flight and boarding pass details.

• Profiling passengers for safety precautions (i.e., expectant mother/blind/depth/elderly/ handicap/ etc.) and supervising passengers who may require special assistance (i.e., age or physical condition /limp & alike).

• Assist in check-in formalities for special passengers, such as VIP/ Diplomats, Handicapped, people with special needs or Deportee / Deported Passenger Boarding Gate:

• Accurately control the boarding process, so as able to confirm the total number of passengers on board with reference to the security and safety considerations.

• Perform boarding, offloading and documents checks in accordance with company/airline procedure.

TransferDesk:

• Oversee that PTM/BTM are monitored and processed for the correct transfer flight in accordance with established procedures.

• Monitor Estimate time arrival/departure movements of Inbound/Outbound flights.

• Assist disrupted/misconnect/detainee and deportee passengers in accordance with Team Leader’s instructions and with reference to the carrier’s procedures.

• Maintain effective communications with departure gate for connecting passengers. Same on baggage department to sort any baggage issues which may arise. Apr. 2007 - Jun 2011 WAFI GOURMET (WAFI Hospitality LLC) Commis Chef I

• Assist Chef in food preparation & cooking such as preparing basic salads and sauces as directed.

• Performed many basic tasks of food preparation and organization in the kitchen.

• Receive deliveries and verify that all ordered items that have been delivered are of good quality.

• Conduct basic cleaning duties and ensure that workstations are properly sanitized.

• Maintain high standards of health and safety, including personal hygiene. EDUCATION ATTAINMENT & CERTIFICATIONS ACHIEVED

2007 Philippine International Information Technology Center (PIITC) Sharjah, United Arab Emirates

A+ Certified Basic Hardware & PC Assembly Certified Basic Networking

2004 - 2006 Polytechnic University of the Philippines Manila, Philippines

Bachelor of Science in Business Administration Major in Management (Undergraduate)

TRAININGS AND SEMINARS ATTENDED

• Customer Service Trainings

• Security Awareness training.

• Baggage Handling.

• Familiarization in Ramp Activities and Baggage Handling.

• Dangerous Goods CAT10.

• Sita Departure Control System (SDCS)

• Managing EPOS Machine.

• Knowledgeable in Visa and other restrictions regarding passenger acceptance.

• Aviation Security awareness.

• Cargo and DG Handling.

• Champ Cargo System training.

• Human Error’s and Factors.

• Safe Unit Load Device (ULD) Handling.

The undersigned hereby certifies that all information given in this document is true, complete, and correct.

Ryan Paul S. Morales

Applicant

Contact this candidate