Tonya Buscher

*** ********** **** ***** ****, TN Cell: 240-***-**** Email: ad3auk@r.postjobfree.com

EXECUTIVE ASSISTANT

Over fifteen years of experience providing top-notch support to directors, managers and executives

Administrative: Adeptly handle administrative matters including screening calls, prioritizing multiple work requests, managing calendars, planning meetings, making travel arrangements, research, composing documents, managing the budget, expenses, purchasing, purchasing card and organizing offices for efficiency.

Communications: Interact professionally with all levels of staff and outside consultants; maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues. Help design and edit quarterly newsletters.

Computers: Considered a “power user” of Microsoft Office; quickly learn and master new technology. COMPUTER SKILLS

Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, Publisher, SharePoint

Operating Systems: Windows (all versions)

Information Systems: SIS, FRS, PaperSave, Concur, Comergence and Banner System. EXPERIENCE

HOMESPIRE MORTGAGE – Gaithersburg, MD

Executive Assistant to the Executive Team, February 2020 to Present

Enforce all office-related responsibilities, policies, and guidelines and assist with all office-related questions or concerns.

Work with the Marketing team to plan and coordinate activities and events to foster company culture.

Assist in a variety of HR needs including assisting onboarding new hires and ensuring excellent candidate experience.

Manage vendors and contractors: planning for, purchasing, and upkeep of workstations, furniture, office equipment, supplies, snacks, meals, and shipping.

Liase as a facility manager for the company; assist in managing Lease’s (including setting up of utilities).

Manage staff and carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Plan in-house or off-site activities, such as parties, celebrations, and other events (Presidents Club).

Assist offsite personnel and other departments with tasks and projects, as requested.

Take Committee Meeting Minutes.

Book and organize reservations for travel, hotels, rental cars, and events.

Provide administrative support to the senior executives of the company.

Develop and coordinate programs, such as anniversary cards, thank you notes, recruiting boxes, FRED and Howie awards.

Directly handle the administrative aspects of the office including but not limited to the completion of various audits, management of gift cards, coordinating interview schedules, setting up workspaces, and issuing/collecting/submission of access badges. Coordinate facility seating, equipment usage, and supply needs; maintains floor plans and seating charts.

Evaluate and recommend changes or additions to service offerings and equipment to manage costs and achieve efficiencies.

Bonds Programs Administrator.

Complete Broker and Participating Lender Applications, as well as recertifications.

Manage Contract Management System.

Approve invoices for payment in Concur.

Reconcile AmEx Corporate cards for Regional Managers, Corporate Loan Officers, and myself.

Send out Daily Market Rate Update.

Office Notary.

Order catering/food delivery for virtual meetings.

Manage Corporate AmEx, FedEx, Grub Hub and Verizon accounts.

Administrator for the company HUB.

ASBURY COMMUNITIES – Frederick, MD

Executive Assistant to the Executive Team, December 2017 to October 2019

Act as point-of-contact and provide administrative support for executive management.

Serve as principal contact and source of information for staff and other customers of the department(s) managed by executive(s) and/or senior leaders.

Serve as event and catering management

Work independently performing a wide range of complex and confidential administrative and support duties.

Provide support for boards and committees (main point of contact, coordinate travel, take minutes, complete expense reports, additional support as requested)

Act as point-of-contact for the Compliance Program, coordinate meetings, take notes, collect and track Conflict of Interest forms.

Support growth initiatives.

Track and enter Social Accountability for the office throughout the year.

Primary support for the Foundation and the Legal Team.

Prepare, proofread and format correspondence, special reports, presentations and manage special projects.

Coordinate and organize details and other required logistical arrangements for meetings.

Provide calendar management for executive level associates to include meeting requests/invitations, trainings, teleconferences and WebEx meetings.

Coordinate travel arrangements and maintains travelers’ profiles. Provide conference registration support to executive level associates. Set-up corporate contracts.

Provide support for budget, management and financial reports.

Prepare, process & code expense reports and invoices through PaperSave, as well as reconcile monthly billing statements for executives and team members.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Assist with answering main line, screen callers, answer virtual receptionist, greet visitors and accept packages and deliveries.

Ensure supply and equipment needs are met and order office supplies as needed. MONTGOMERY COLLEGE – Rockville, MD

Executive Assistant to the Chief Compliance, Risk, and Ethics Officer, March 2014 to December 2017

Assured the smooth operation of the Office of Compliance, Risk, & Ethics by managing daily operations and workflow. Maintained a calm demeanor and function at maximum efficiency at all times. Managed calendar/schedule demands for the Chief Compliance, Risk, & Ethics Officer and staff.

Assisted with developing communications for information and training sessions for the College community on specific policies and procedures; used College communication vehicles to inform the College constituency on matters related to P&P implementation, related programs, workshops, and updates in college policy and procedure, federal and state laws and regulations, and other information that requires broad dissemination.

Assisted in the development of presentations and meeting agendas. Coordinated, designed, edited, and distributed the compliance newsletter.

Provided administrative and project support. Oversaw and monitored assignments, project deadlines, accuracy and tracking issues that required follow-up by the Chief Compliance, Risk, and Ethics Officer.

Researched compliance, ethics, and auditing related topics.

Managed day-to-day processes for compliance with Maryland State Ethics Reporting. Served as primary point of contact for employees and Maryland State Ethics Commission.

Event planning- developed and organized National Compliance and Ethics Week and the Compliance Advisory Committee meetings.

Monitored and replied to the Compliance, Need to Know, and Financial Disclosures mailbox.

Developed and edited compliance related webpages.

Prepared expense reports, processed registration forms, and payments.

Tracked expenditures and payments, tracked and ordered supplies, completed accounting paperwork for signature, managed funds for the compliance, risk, and ethics office and Title IX, and maintained budget records.

EASTMAN CHEMICAL COMPANY – Kingsport, TN

Global Sales Operations Specialist, 2012 to 2013

Senior Department Secretary, 2008 to 2012

Provided business support and reporting for Sales Council, Strategic Accounts Program Managers, Department Heads, and Sales Operations Analysts.

Organized and provided full logistical support for Sales workshops, training events, meetings, and celebrations.

Assisted Strategic Accounts Insight Team with efforts to research Eastman opportunities at targeted accounts.

Served as administrator for conference rooms, website, and SharePoint management and design.

Trained departments on SharePoint and new phone system.

Created/ran reports for quarterly reports and metrics for stakeholders. Maintained department measures.

Entered time for employees, maintained personnel files, and audited file records annually.

Scheduled annual medical evaluations for department employees.

Handled ordering office supplies. Reconciled and managed purchasing card. NORTHEAST STATE TECHNICAL COMMUNITY COLLEGE – Blountville, TN Secretary, 2004 to 2008

Supported the Academic Advisors. Provided customer service to students and staff.

Managed appointment calendars – prepared travel forms, scheduled student testing.

Maintained the office budget and purchasing – reconciled purchasing card.

Worked with SIS, FRS, and Banner Systems.

Planned and coordinated new student orientation. Assisted in student tours.

Supervised work-study students.

Maintained department files. Created spreadsheets and presentations. Prepared bulk mail-outs. VIRGINIA HIGHLANDS COMMUNITY COLLEGE – Abingdon, VA Purchasing Assistant, 2002 to 2004

Supported the Purchasing Officer and the Business Office.

Maintained the Purchase Order Log –encumbered PO’s on the FRS Financial System and data entry to eVa.

Contacted vendors for important information.

Completed reports and spreadsheets.

Open register daily – receive payments.

Previous experience includes Key Manager/Head Waitress for IHOP (2000 to 2002) – Bristol, VA EDUCATION

KING UNIVERSITY – Bristol, TN

Bachelors in Business Administration, 2007

VIRGINIA HIGHLANDS COMMUNITY COLLEGE – Abingdon, VA Administrative Support Technology, 2004 Vice-President of Phi Theta Kappa Honor Society.

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