Sylvia Maynez

**** ****** ******, *** ****, CA **122

408-***-****

OBJECTIVE

To obtain a position where my education and experience will be utilized. QUALIFICATIONS

* Twenty years of progessively more responsible positions in Property Management and Housing

*HUD Certified Occupancy Specialist, Nan McKay Section 8 Rent Calculations

*Able to manage stressful, sensitive issues in diverse environments

* Excellent organizer with ability to prioritize work and manage time efficiently

* Adept in assessing, analyzing and developing workable solutions

*Influence others by establishing positive work relationships

*Decisive, flexible, intelligent, task-oriented individual that views obstacles as challenges

*Independent worker and effective team leader

*Computer literate - TRACS System, Rent Roll, Micro HUD, Yardi Systems, Microsoft Word, Windows 2000 and dBase

*Languages spoken and written - English, Spanish, Portuguese and French EXPERIENCE

Allstate Insurance Company, Campbell, CA 6/2018 to 12/2018 Office Assistant. Answered phones, helped clients who came in, took insurance payments over phone. Answered phone inquiries on insurance policies and due dates. Performed computer research. Updated logs, operated copy machine, fax machine and computer. Housing Authority of the County of Santa Clara, San Jose, CA 1/2000 to 8/2015 Senior Housing Programs Specialist (Six Years)

Provide heavy interface with perspective clients on telephone and in person. Interview applicants and assess eligibility.

Maintain a current caseload assigned monthly. Perform file research. Process rent increases, rent decreases, special cases, conduct briefings. Generate various reports for management. Update various logs, operate copy, fax and mail machine.

Housing Programs Specilaist (two Years)

Interface with perspective clients on telephone and in person. Interview applicants and assess eligibility. Request criminal background checks, perform file research. Generate various reports for management and maintain a current caseload assigned monthly.

Property Specialist II (Nine Years)

In addition to the above duties, perform annual re-examinations for low income and tax credit eligibility. Preparee Unlawful Detainers. Verify Immigration status with INS. Visited current addresses to assess housing issues. Prepare a HUD Excess Income Report and a Housing Assistance Payments report. Request credit reports, collect rents and record account transactions into computer. Receive maintenance requests and forward to appropriate staff. Process rent increases, maintain and update waiting list. Perform move in and move out inspections. Administrative Clerk II (Two Years)

Assist walk-in clients in lobby, with issues and concerns. Composed and typed correspondence. Answered telephones, filed, initiated new files and kept logs. Acted as relief to switchboard operator. Admininstrative Support Services Clerk (Two Years- Temporary and part time. Performed general administrative duties in various departments as needed EDUCATION

Attended numerous Santa Clara County Sponsored courses Residential landlord Tenant Law, Supervision Management, Human Relations, HUD Updates in the workplace, Professional telephone techniques and restrictions on assistance to non citizens. Notre Dame High School, San Jose, CA - graduated

San Jose City College, various courses completed, business law and principles of Real Estate.