Ashlee Jackson

CLIENT SERVICES PROFESSIONAL **+ YEARS EXPERIENCE

CONTACT

908-***-****

ad3at9@r.postjobfree.com

PROFILE

Industry experienced Customer Success Manager with over 10 years of experience spearheading customer success and retention initiatives. Demonstrated history of increasing client onboarding and subscription success rate by 10%, customer satisfaction rates to 90%, and decreasing client complaints via BBB by 15%. Responsible for identifying and initiating customer service training needs to increase both product and service sales as well as improve the reputation of the department.

SKILLS

Account Management

Workflow Management

Analytics

Communication

CRM Software

Strategic thinking

EXPERIENCE

Mac Cosmetics Manager

Nordstrom

2022-2023

Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations. Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly and according to store policies. Greeted and assisted customers within minutes of approaching cosmetic counter. Circulated cosmetic department to promptly and politely welcome customers and engage in conversation to assess needs.

Customer Service Manager

TheRealReal.com

2019-2021

Onboarded new employees with training and new hire documentation. Developed and maintained relationships with customers and suppliers through account development. Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Salesforce Manager (East & West Coasts)

TheRealReal.com

2016-2019

Achieved sales goals and service targets by cultivating and securing new customer relationships. Collaborated with sales, marketing and other internal teams to meet shared goals. Liaised with external stakeholders to form strategic partnerships with prospective clients.Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices by 20%. Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations. Recruited and trained 14 new employees in 2020. Evaluated team member performance and productivity, provided feedback and implemented corrective actions. Set up and controlled user access levels across databases to protect important data.

EDUCATION

William Paterson

University of New Jersey

2010-2014

B.S. Business

Administration/Management

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