Angela Hairston

Chicago, IL *****

LSW License No.: # 150112401

ad3at6@r.postjobfree.com

708-***-****

Recruiter’s Summary:

●Angela is a Licensed Social Worker with an active state license of IL and has 10+ years of experience in Case management, Care coordination and Social work for various healthcare and managed care settings.

●Experience in performing assessments and surveys on behavioral health and long-term care patients, creating, monitoring, and updating patient care plans. Screening and assessing patients for mental health disorders utilizing DSM-V.

●Skilled in facilitating and implementing a care coordination plan that is participant/family-centered, community-based and coordinated for assigned case load and facilitate eligibility for each DSCC family.

●Conduct comprehensive evaluations of member needs/eligibility, evaluate members using care management tools and identify high risk factors and service needs that may impact member outcomes.

●Professional and experienced social worker with case management in mental health, disability, crisis intervention, supervisory, leadership, organizational, and diversity skills.

●Proficient in Microsoft office, HIPAA guidelines, documenting all clinical assessments and interventions in a thorough and timely manner.

Education:

Governors State University, University Park, IL May 2019

Master of Social Work Program (MSW)

Northeastern Illinois University, Chicago, Illinois Aug 2012

Bachelor of Arts in Social Work (BASW)

Skills:

●

●Case Management

●Social work

●Behavioral/ Mental Health

●Patient Assessments

●Home health

●Long-term care

●Rehabilitation care

●Medication Administration

●EMR Systems

●Medicare and Medicaid Care Management

●Excel Spreadsheet

●Dynamo System

Insurance Claims and Verification

Certifications and Licensure:

●Active Licensed Social Worker (LSW) license (License No.: # 150112401 & Expiry: 11/30/2025)

●QMHP- Qualified Mental Health Professional

Professional Experience:

CVS/Aetna – Remote Oct 2023 to Present

Case Management Coordinator

●Conduct comprehensive evaluations of member needs/eligibility. Evaluate members through the use of care management tools.

●Identify high risk factors and service needs that may impact member outcomes.

●Determine best approach to provide clinically appropriate services based on community resources. Join with members and representatives to establish meaningful relationships.

●Collaborate with stakeholders that include families, physicians, contracted facilities, and network providers.

●Use a holistic approach to overcome barriers to meet member goals and objectives.

●Work in partnership with several multidisciplinary teams to ensure best practice and support delivery.

Reason for Gap: Seeking employment May 2023 to Sep 2023

University of Chicago: Division of Specialized Care for Children – Chicago, IL Nov 2022 to Apr 2023

Medical Social Consultant

●Facilitate and implement a care coordination plan that is participant/family-centered, community-based and coordinated for assigned case load. Facilitate eligibility for each DSCC family along with Program Coordinator Assistant.

●Develop and implement the Focus Assessment, Person Center Plan and Comprehensive Assessment for all participants on the Wavier and Non wavier.

●Revises the care coordination plan to address the changing and ongoing concerns and priorities of the participant/family. Facilitates monthly and yearly renewals for all participants.

●Coordinate procedures in collecting necessary medical and financial information to determine eligibility for wavier and non-waiver Home Care Services.

●Records, prepares, and transmits information, i.e., demographic and medical social data from applicants/recipients, and families.

●Maintains confidential applicant/recipient records, filing documents using agency guidelines, including processing transferred, volume and discontinued records.

●Coordinate participants and families with care coordination activities, including activities such as staff support for clinics, satellites, referrals to other resources, arranging medical services for applicants/recipients.

●Develop and coordinate participant and families with private/public health insurance through effective benefits management practices for participants eligible for the non-waiver Home Care Program.

●Coordinate all materials necessary so the entity or entities identified by Healthcare & Family Services (HFS) responsible for conducting the eligibility determination for wavier and non-waiver Home Care Program can make eligibility determination.

●Facilitate and prepare required resources for family/participant that’s covered by the wavier such as health care services, nursing agencies, vendors referrals, electrical services/reimbursements, and gas services.

●Participates in Division staff meetings and in-service training sessions. Follow DSCC policy and procedures.

●Follow guidelines of state and federal regulations implemented for DSCC.

Eagle Clinical Research – Chicago, IL Feb 2022 to Nov 2022

Clinical Research Coordinator

●Recruit subjects into Covid-19, hypertension, asthma clinical trials. Guide patients on all aspects of the trial per consent, vitals, labs, ECG, randomization along with issuing medications.

●Dispense study medication following protocol requirements. Collect, process, and ship blood/urine specimens at scheduled subject visits.

●Perform ECGs and obtain vital signs of patients. Enter Data into EDC and answer Queries per FDA guidelines and review them against the subject's medical record for completeness and accuracy.

●Ensure the filing and maintenance of all regulatory documents and files at the study site.

●Train back-up Clinical Research Coordinators.

Youth Outreach Services – Melrose Park, IL Oct 2021 to Feb 2022

Treatment Counselor

●Develop psychosocial assessments for clients within caseload. Monitor and develop treatment plans for clients by communicating with families, health recourse, and educational services.

●Coordinate youth in care with individual counseling, group counseling, and family counseling. Facilitate assessment on office site, schools, and group homes.

●Offer counseling to diverse groups within the community. Coordinate referrals to appropriate program, internal and external.

●Develop service plans for youth on caseload. Coordinate weekly follow-up visits with youth and families.

●Coordinate discharge procedures when required. Develop and maintain clients’ files within database.

Reason for gap: Pandemic Research Jul 2020 to Sep 2021

Rush University Medical Center: Division of Infectious Disease – Chicago, IL Apr 2020 to Jun 2020

Clinical Research Coordinator (Contract)

●Remotely contact screened/enrolled out- patients by telephone to conduct patient's follow-up visits for COVID-19 clinical trial.

●Hydroxychloroquine (HCQ) and Azithromycin (Azithromycin).

●Remotely enter out-patient information into Redcap data base system.

●Remotely enter patients telephone visits and results into Medidata Rave EDC.

●Remotely contact patients per telephone monitoring their progress.

Reason for Gap: Looking for new opportunity Oct 2019 to Feb 2020

Pillar Clinical Research, LLC – Lincolnwood, IL Feb 2019 to Sep 2019

Clinical Research Coordinator

●Managed multiple, sponsored Phase II, III and IV clinical trials for psychiatry.

●Collect specimens, prepare laboratory kits for shipment along with performing ECG's.

●Creates case report forms and source document templates. Attends investigators meeting.

●Reimburse patients travel along with stipend for participation in study.

Aerotek Scientific – Eden Prairie, MN Nov 2018 to Jan 2019

Three Wire Clinical Research Enrollment Assistant

●Recruited patients for physician psoriasis clinical trials. Educated medical professionals and networking within the Skokie, IL medical community for patient referrals.

●Screen and educate patients to see if the possible patients align with the criteria. Maintain and update multiple online portals daily to track locations and metrics.

Jackson Park Hospital: Emergency Room/Department of Psychiatric – Chicago, IL Dec 2017 to Sep 2018

Psychiatry Assessment Specialist

●Facilitate clinical screening, assessments and admissions on patients that arrive from other medical centers, nursing homes and walk in patients.

●Develop psycho-social assessments on patients signed into the emergency room that are admitted to the hospital. Administer DSM-5 psychiatry diagnosis to all psychiatric admissions.

●Facilitate the day -to-day operation of emergency room patients completing compliance and insurance authorization for services.

●Develop availability to meet the 24 hours 7 days per week to support staff and Supervisor/Director for any communication needed to run program.

●Coordinate and verify insurance requirements for patients admitted into the hospital.

The Eating Recovery Center – Oakbrook, IL July 2017 to Aug 2017

Behavioral Health Counselor 1

●Assist patients with emotional regulation.

●Ongoing assessment and monitoring of physical/mental status.

●Perform checks on the unit to ensure environmental safety and patient location.

●Support task-oriented psycho education groups under the supervision of the Program Manager.

Belfort House: Teen Living Programs – Chicago, IL Nov 2016 to June 2017

Community Support Staff (Part-Time)

●Provides general supervision and appropriate interventions to clients housed in emergency shelter and residential program for Bronzeville Youth Shelter (BYS).

●Manages any crisis or emergency that may occur in the residential community.

●Provides telephone or in-person screening to homeless, runaway, or precariously housed youth that are requesting service.

●Provides appropriate referral and placement services to callers contacting 24-hour crisis line services, through phone text, or mail.

●Coordinate clients’ referrals and resources for permanent housing, education, physicians’ appointments, activities along with any additional needs required per the program.

Reason for Gap: Seeking employment Mar 2016 to Oct 2016

Comprehensive Community Based Youth Services (CCBYS) – Chicago, IL May 2015 to Feb 2016

Program Supervisor

●Ensured appropriate family reunifications, assessments, placements, linkage/referrals, coordination, and follow-up services.

●Provide mental health assessments for client’s daily functions in regard to connecting them with resources that would improve their quality of life.

●Implement approved program policies, procedures, plans, and goals, and propose methods for program efficiency improvement and effectiveness.

●Communicated with various systems: medical, mental health, juvenile justice, substance abuse, educational resources.

●Advocate for adolescents in crisis and monitoring their safety throughout their stay in the program.

●Develop and coordinate client’s treatment plans through a strength based clinical management model.

●Linking clients to proper resources in the community. Oversee and coordinate caseloads for four case managers.

Comprehensive Community Based Youth Services (CCBYS) - Riverdale, IL Nov 2013 to May 2015

Team Leader/Supervisor Crisis Intervention

●Oversaw crisis management, case management staff, and clinical staffing for Thornton Township Youth Committee.

●Ensured appropriate family reunifications, assessments, placements, linkage/referrals, coordination, and follow-up services.

●Coordinated with community and local resources. Communicated with various systems: medical, mental health, juvenile justice, substance abuse, educational resources.

●Organized and delivered TTYC/CCBYS presentation to the Department of Children and Family Services and presented annual training to law enforcement staff within the Thornton Township area.

Aunt Martha's Youth Service Center - Park Forest, IL Oct 2012 to Nov 2013

Case Manager/Crisis Intervention Program

●Coordinate healthcare services to patients with mental health diagnosis and patients in crisis.

●Coordinate appropriate family reunifications, assessments, placements, linkage/referrals, coordination, and follow-up services.

●Provided crisis intervention services and counseling to families, runaways, youth turned away by parents, and to referring police stations, hospitals, and schools.

●Communicated with various systems: medical, mental health, juvenile justice, substance abuse, educational resources.

●Entered YASI assessment information into Department of Human Services (DHS) eCornerstone database and completed State of Illinois mandated reports.

Reason for Gap: Due to personal reason 2010 to 2012

Allendale Association - Lake Villa, IL 2009 to 2010

Mental Health Specialist

●Oversaw fifteen adolescent females with histories of sexual abuse, drug abuse, psychological disorders, suicidal ideation, and emotional trauma.

●Provided individual and group therapy that addressed emergency crisis situations within therapeutic milieu and reviewed each client under the conflict cycle treatment plan.

●Implement safety techniques to youth day to day care within the behavioral unit. Coordinate and follow the use of de-escalation techniques on the unit.

●Facilitate transportation for all youth to educational locations, medical appointments, court appointment, recreational activities, home visits, and DCFS appointments.

●Coordinate youth with daily functions with the unit. Entered progress notes, intakes, and discharges into DCFS (SACWIS 5.0) computerized system. Administered daily medications.

Prior experience available upon request

Contact this candidate