Sandra Eugene ad3ash@r.postjobfree.com

***-** ** ****** ***# 2, Ozone Park, NY 11417 347-***-**** or 347-***-****

Summary of Qualifications

An experienced and service-focused social worker with a strong commitment to serving the needs of disadvantaged youth and adults, including special needs populations (preventive services, foster care, geriatrics, and the homeless). Highly skilled in performing assessments, building supports, maintaining professional relationships with service providers, and advocating for individuals and families. Proven track record of meeting tight deadlines, communicating effectively with people from diverse backgrounds and cultures, and successfully collaborating with healthcare team members to drive client results. Characterized as an outstanding problem-solver with the ability to diplomatically interface with all levels of patients, staff, and management.

Professional Experience

Zucker Hillside Hospital Northwell Queens, NY

Nov. 2021 – Present

Mental Health Worker:

Under direction and supervision of Registered Nurse (RN), assist patients with activities of Daily Living (ADL’s) and behavioral coping skills, provide clinical intervention, and assist in maintenance of a safe and clean environment.

Perform a variety of duties directly related to patient care:

Initiate and encourage interactions with patients through conversation, activities, and other means. Encourage a therapeutic relationship with patients.

Co-lead group therapy and lead patient education and activity groups, as required

Perform various reporting and recording duties including, but not limited to: reporting observations of behavior to RN and other team members; maintaining observation flow sheets for patient requiring various levels of supervision, i.e., constant observation, routine rounds, every fifteen minutes check; participating in nursing staff and team meetings by sharing observations and information

Assist RN in carrying out treatment procedures including, but not limited to restraining patient, vital signs and other-directed tasks.

Respond to medical and psychiatric emergencies with direction from RN; administer Cardiopulmonary Resuscitation (CPR) when necessary.

Observe patient, as directed.

Assume responsibilities for whereabouts and safety of patients on and off the unit and/or grounds, as directed.

Co-lead group therapy and lead patient education and activity groups, as required.

Orient patient to unit and hospital. Provide factual information regarding treatment program.

Assist and guide patients carrying-out personal hygiene and housekeeping activities.

Assist and oversee patients at mealtimes.

Escort patients to appointments and scheduled activities off unit – within and outside hospital.

Assist during admissions, discharges and/or transfers of patients.

The Jewish Board Brooklyn, NY

Nov. 2017 – March 2023

Care Coordinator:

Responsibilities: under direct supervision, include but are not limited to:

Integration of medical, specialized and behavioral health services in addition to social services

Periodic assessment of a member’s medical and behavioral health needs as well recommended treatments

Collaborative development of an Individualized Care Plan (ICP) with the member’s family and/or caregivers in addition to other service providers.

Providing required care management services

Tracking all specialty medical, behavioral and support service referrals made for the Health Information Technology (HIT) provided.

Assuring that member has access to, engages in and retains needed services and member ‘s ICP, such services may include Acute Medical Care, Primary Medical Care services (including metabolic screening); Home Health Care; Behavioral Health Services; Community Social Support services;

Providing outreach services to the members for increased access to the above.

Responding to member’s information and referral questions

Reassessing for continuation of Health Home services

PSCH Brooklyn, New York

Case Manager / Care Coordinator December 2015 – July 2017

Work on a BCM (Blended Case Management) Team comprised of 2 Intensive Case Managers and Supportive Case Manager.

Ensure that all participants receive quality program services and referrals to other community services within the policies and guidelines of the BCM Program.

Directly responsible for accessing case management services for the participant.

Assure timely intakes, assessments and referrals.

Coordinate all assessment from the various disciplines, developing case plans, and referrals for treatment, including, but not limited, health, mental health, substance abuse, social, vocational educational housing and employment services.

Maintain all case records in direct accordance with Blended Case Management standards of practice.

Discuss the program and services offered to the participant, from the point of intake to discharge.

Obtain all necessary records from hospitals, doctors and other agencies, both past and present that were/are involved with the participant.

Follow up on all assessment’s recommendations.

Responsible for meeting with the participant on an as needed basis for follow up and counseling.

Conduct field-based community visits.

Evaluate program effectiveness and serve as an integral part of the recreation team.

Participate in the development and implementation of these activities.

ResCare Workforce Services, Brooklyn, New York

Case Manager Jan 2008 – Dec 2012

Assisted participants to develop and reach vocational goals reflective of their skills, capabilities, and interests; assisted participants in the development, implementation, and completion of wellness plans.

Reviewed and analyzed all medical and psychosocial documentation received for participants.

Met with the individual participant at least bi-weekly to discuss wellness plan.

Developed and updated WeCARE comprehensive service plans for each participant as dictated by contract. Maintained communication line with participant community supports.

Theophile Outreach Center ( Shelter ) of Brooklyn Brooklyn, New York

Case Manager May 2003 – Dec 2007

Compile documentation (such as IEP, psych, social, medical, etc.) necessary to coordinate enrollment and secure services on behalf of the consumer and maintain eligibility

Collaborate with families, professionals and other involved parties to develop a comprehensive care plan.

Communicate with providers and families to resolve issues, secure services or advocate for change.

Visit with consumer and or guardian (care giver) in the program as prescribed by programmatic regulation or at the request of the family

Develop comprehensive case notes and service plans.

Serve as a liaison between consumer/family and Medicaid, school, providers, etc.

New York City Department of Probation New York, New York

Probation Officer Trainee Sept 2001 - Jan 2003

Under general supervision, managed a caseload of probationers (identified and monitored risks, ensured compliance with sentence, encouraged positive behavioral change).

Provided direction, guidance, services, and information to the probationers.

Managed highest risk or special populations of offenders/programs.

The Department of Social Services Lynn, Massachusetts

Case Worker Sept 1998 – July 2000

Recorded cases, making intensive phone calls to collaterals.

Set up appointments for medical requirements for clients and discussed treatments progress with therapists. Appeared for court dates, client visits and confer emotional supports.

Organized documents for future court dates appearances and verified documents and court records to ascertain the accuracy of information.

Arranged and orchestrated supervised visits between parents and children.

Hogan Berry Regional Denver, Massachusetts

Mental Health Worker August 1996 - July 1998

Provided counseling and crisis intervention to resident as needed.

Interacted with clients on a regular and on-going basis.

Reported crisis, untoward incident and emergencies immediately to the program director or designee. Supervised medication dispensing and answered residence telephone calls and took messages when necessary. Gave out PNA maintain accurate client case records in a timely manner.

Documented significant events in the program log and crisis calls on the appropriate forms in a timely manner.

Education

Long Island University, Brooklyn, New York

BA in Psychology May 1996

SKILLS

Fluent in French & Creole

References available upon request

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