Director of Admnistration

Amanda Shepherd

Director of Administration

ad3asf@r.postjobfree.com • 323-***-****

LinkedIn Profile • Los Angeles, CA

Summary

A top-performing Director of Administration & Client Success with extensive experience in customer relationship management, strategic planning, consulting, and program administration. Highly skilled in forging clear channels of communication with client stakeholders and internal teams to provide effective solutions, strategies, products, and services for continuous satisfaction and business retention. Proven ability in evaluating internal operations to drive ongoing process improvements, enhancing workflow, internal controls, and organizational growth.

Areas of Expertise

Client Success Management

Relationship Management

Communication & Collaboration

Strategic Planning & Analysis

Program Administration

Process Improvement

Revenue & Profit Growth

Budgeting & Forecasting

Team Leadership & Development

Professional Experience

Williams Data Management, Vernon, CA Feb 2015 – January 2024

Director of Administration & Client Success

Lead internal operations, including facilities management, procurements, vendor relationships, and client management. Partner with sales teams to implement customer-centric strategies and solutions.

●Leverage CRM platforms to ensure effective documentation, database management, and communication with clients; outline client goals and KPIs to customize strategies for achievement.

●Maintain high levels of client satisfaction to drive retention and deliver a robust referral pipeline.

●Improve internal processes and cost controls to increase efficiency and profitability.

●Negotiate contracts with key clients, establishing project scope, requirements, budget, and timeline.

●Utilize marketing and sales strategies to deliver ongoing business development initiatives.

Additional Experience

Loan Coordinator, American Capital, Manhattan Beach, CA, 2012 – 2016

Education

Master of Business Administration

University of Phoenix, Phoenix, AZ, 2020

Bachelor of Business & Marketing

University of Phoenix, Phoenix, AZ 2018

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