KATINA WREN

Richardson, TX ***** 214-***-**** ad3ark@r.postjobfree.com

Professional Summary

Eager to leverage these skills, experiences, with high standards for accuracy and accomplishments in a new role. To obtain a position within the organization that will allow me to utilize my 20 years of Mortgage, customer service and management skills experience to provide an opportunity for advancement. Skills

Loan Servicing Management, Fraud Management,

Risk Mitigation, and Case Tracking

Compliance Management

Bankruptcy Knowledge

Maintaining Payment Histories

Underwriting Processes

Coordinating Records

Disputing Credit Entries

Pipeline and Portfolio Task Management

Experience in Loan Modification, Loan Processing,

Closing, Funding and Post-Closing of residential

mortgage loans

Managed Portfolio 200+ high volume of mortgage

files

Handling of Customer's Personal and Loan

Information as well as working with Multiple

Business Partners to ensure that the job is done

accurately and efficiently.

High standard for Customer Service

Excellent communication skills, both verbal and

written

General Office Skills

Work accurately with minimal supervision

Team Player

Leadership skills, Problem-solving and Negotiations skills

Computer software: Basic knowledge Microsoft

Word, Excel, and PowerPoint, Data Entry, Outlook, Access, and PowerPoint, AS400, Adobe Acrobat,

Aacer and Pacer(Bankruptcy courts websites)Report

Manager, Newtrak (LPS system) Internet Explorer,

Lotus Notes, Right Fax, Vendorscape, MSP;

Lenderlive; Fortracs; CMS; Default Workflow,

TEMPO, SAGENT, Black Knight, Valeri, IRES,

Qualia, Intellimod, SMDU

Work History

Loss Mitigation Specialist 01/2022 - 01/2024

BSI Financial – Irving, TX

Processed traditional loan including Fannie MAE, Freddie Mac, FHA,, VA, USDA Liaison to Lender, underwriters, investor, and departments and homeowners to ensure managing loan submission onboarding, status of default, approvals, and documentation in client system, and timely accurate and efficient processing of loans

Facilitated Mediation calls with the attorney, borrower, client, investor, and courts. Liaison with CASH department for accurate posting instruction, wires instructions, signatures and submissions Handling multiple mortgage products that are 60+ days delinquent, by investor, department, and legal guidelines Analyze and evaluated all aspects of borrowers income, credit, income, title and appraisals that all regulatory standards are in compliance to met underwriting submission investigated and Analyzed various reports and data such as wire logs, posting for suspicious activity, transaction and high risk activities.

Research files and portfolio for documents accuracies Reviewed and Discuss Foreclosure, Bankruptcy, Claims/ loss draft /qualified assumptions for loss mitigation procedures for each investor for oversights, completion and accuracy for the loan profile for submission Administrated many loan servicing requirement and task Assisted in preventing pre-foreclosure through loan modification, deferment, partial claims,repayment, and payoff, liquidation options such as short sale, deed in lieu Handle special projects as need

Mortgage Closer Coordinator II 03/2016 - 10/2022

Vendor Resource Management

Responsible for auditing, investigations and other activities relating to consumer protection, Dodd Frank, ECOA, FCRA

Consistently managed an average portfolio of 200+ assets Successfully closing 75% to 95% monthly

Corresponds daily with vendors to ensure timely processing of settlement statements & special warranty/quit claim deeds

Knowledgeable of laws, rules, regulations, policies and procedures dealing with the FDIC Process loans to ensure accurate final closing packaging, timely progression through all critical fulfillment milestones and delivering an excellent customer experience Monitor 'Aging Report(s)' from warehouse lender(s) to ensure loans do not exceed established thresholds Reviewed files in closing with regulations, guidelines and requirements for all loan types such as Conventional, VA, FHA, and USDA

Reviewed and Executed all Deeds types and ALTA/Closing Disclosure for approval and authorized to sign on behalf The Secretary of Veterans Affairs, USDA, and VRM Verified accuracy of Wire Instructions for funding authorization Reviewed/Calculated/Verified final closing figures and information on ALTA/Closing Disclosure for approval to complete accuracy for Final Closing Package for execution Provide training to the vendor network to manage and improve performance Manage communications with ASSET Managers, Settlement Agents, Attorneys and Buyer Agents to handle the final closing of the property for Conventional, FHA, VA, and USDA in the closing process Use reports to focus on critical needs to a large inventory of assets Knowledgeable of RESPA/TILA, and TRID.

Accounting Specialist II 05/2014 - 03/2016

Vendor Resource Management - IMPRIMIS Temp. Services Respond to client inquiries regarding submission of invoice in LPS and VRM systems Communicate the guidelines and requirements for the submission of invoice for review of approval for reimbursement or resolutions needed

Communicate and inform clients throughout the submission and reimbursement process by maintaining close communication with internal partners; and through system streamlines of communication such as AMS/VRM; and LPS systems for successful approval

Ensuring a complete and accurate document review for approval Verify that the vendor payee code in LPS is active for the Asset View Asset status and determine whether asset is active or closed Maintaining reviews for duplicate invoices by use Duplicate Database to verify service has not been billed previously for reimbursement

Maintain late submission or overdue reports for pending invoice review for denials, or approvals Maintain closed assets reports for timely submission approvals due to clients guidelines Utilize portfolio matrix guidelines such as state and any federal requirements, sub-categories, and approval limits. Customer Assistance Specialist - Mortgage Default- Loan Processor 08/2013 - 03/2014 JP Morgan Chase Bank

Originated, reviewed, processed, closed and administered consumer loan proposals Determined bank management's methods for identifying, measuring, monitoring and controlling risk for compliance guidelines

Review clients request for possible loan modifications according to investors guidelines Reviewed and approved different workout scenarios to minimize losses and maximize recoveries by examining credit decisions and analyze charge-offs

Verify information contained in the mortgage application to ensure its completeness and adherence to corporate/regulatory requirements

Serve as the primary contact for customers and approved third parties; including investors and attorneys, trustees and courts

Manage customer requests concerning modifications at all stages of the process Communicate modification decisions as received from Underwriting/QA Process loan files by verifying and analyzing credit, income, assets and collateral, reviewing the loan package to ensure it complies with company and/or investor guidelines and complete and accurate packaging of the loan for submission to underwriting and closing

Notify appropriate departments to place a hold on property foreclosure if sale date is within 30 days or less Oversee customer's trial plan adherence and completion Communicate and keep customer informed throughout the modification process by maintaining close communication with internal partners such as Underwriting, Bankruptcy, Loss Mitigation, Foreclosure Prepare customer's file for Underwriting: Review and perfect all documents provided by the customer ensuring complete and accurate documents

Prepare approval and denial letter

Update various systems of record with critical loan information. Bankruptcy Case Manager 07/2009 - 04/2013

Barrett Daffin Frappier Turner & Engel, LLP

Monitoring and managing bankruptcy portfolios of 250+ loans for different major Mortgage Companies Maintain Current knowledge of guidelines according to market sources (FNMA/FHLMC, FHA, VA, private investors, and Home Equity products)

Monitored processes and the flow of filing packages from beginning to end to ensure accuracy of completion Prepared bankruptcy files for attorney reviews for POC; APOC; TOC for filing with courts Liaison between attorneys; mortgage clients; debtor's attorney; debtor via phone; email; or draft correspondence documents

Reviewed and requested documents for filing packages: Note; Deeds; Escrow Statements; Client's financial statements and court ordered financial ledgers.

Examined financial statements and records to collect important details and verify calculations. Education

Liberal Arts And General Studies

University of Texas At Austin - Austin, TX

Bachelor of Arts: Theology

Christian Life College - Parker, TX

working on Master's Degree

Contact this candidate